W D S Associates Reviews 978

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as helpful, knowledgeable, and professional, often praising their ability to explain complex matters clearly and put people at ease. The service provided is consistently described as excellent, with many appreciating the efficiency and the prompt response times to inquiries and requests. People also value the smooth user experience, particularly the convenience of home visits and the ease of communication. However, some customers also noted significant delays in receiving their wills, with some waiting up to five months. A few other people also felt that the customer service was poor, describing it as unhelpful and even rude, especially during stressful times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Response time

Users describe positive interactions with response times. Many customers praise the promptness of replies,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always, nothing but positive words to say about Lance. Being out of the country we generally communicate by email and it's never a long wait for a response. He's always able to answer all of our qu... See more

Company replied

Rated 5 out of 5 stars

Sean came to our house for meeting which meant we were at ease and could also get any info he required. No risk of having to send via email at later date or have another call. Sean explained range... See more

Company replied

Rated 5 out of 5 stars

Sean from WDS Associates arrived promptly at our home within 5 minutes of the agreed time. There was a great deal of information to discuss regarding our Last Will & Testament, this took two hours. D... See more

Company replied

Rated 5 out of 5 stars

Used WSD Associates many years ago for will writing services so when wishing to update wills, contacted them again. Although no offices in Newcastle upon Tyne, they do have Associates who cover ou... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

978 reviews

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Replied to 80% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Lance was very helpful

Lance was very helpful, informative and friendly. All queries answered.

August 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent

Abim called at the agreed time, via whatsapp video calling,saving me an hours journey to WDS. He was polite, efficient and done everything that he said he was going to do. This was my first time in dealing with WDS and would recommend them to anyone in the future.

August 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Always communicative

Always communicative, I have been with this company for many years, and I have no reason to wish to be elsewhere.

August 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Mr and Mrs French

What an amazing Company WDS are.

Very efficient, very professional, just overall friendly and a great Company to do Business with.

My Parents have been with them for many Years now and will continue to use them.

I contacted them to arrange a visit for my Parents who now lives in Weymouth, but was coming to Bristol for a visit etc.

They needed to make amendments to their Wills.

A quick phone-call to arrange a home visit from mine in Bristol and a few days later this was fully arranged with a visit from Lance.

All dealt with promptly and the communication was great from Lance.

Everything that was needed to be discussed and confirmed, Lance dealt with it great with my Parents.

Thank-you very much again for a great service.

August 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

We made our will with Lance. Lance was great and talked us through everything, answered and explained all of our questions. Great service, thank you

August 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing service

WDS have been absolutely fantastic!
Yve has followed up my inquiries and sorted everything out for me and Zohra has carried on when Yve was unavailable.
They were very prompt at replying to my emails and very polite and helpful with their full explanations.
Fantastic, speedy customer service.
These ladies are a credit to the company.
I would definitely recommend this company and thanks to Yve, I will be using WDS for my Will and POA in the very near future.
Thank you

August 14, 2025
Unprompted review
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Rated 5 out of 5 stars

WDS has been very prompt in responding…

WDS has been very prompt in responding to all emails and providing the documents we have requested as trustees (a trust originally set up by WDS). Being able to deal directly with both the team in Probate and Joe Graham in Trusts has been very reassuring.

August 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant response.

Brilliant response.
I sent an email on a Sunday morning , and was amazed to receive an immediate response from Xavier who directed me to the department I needed.

August 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Very professional

Very professional. Understood what I wanted to do, and advised on the correct procedure. Lance made us feel at ease, and was professional at every stage.
We had a home appointment within a week. Great communication. Would have no hesitation in recommending the Company.

August 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Revised will

Lance made a home visit to assist with revising our will and the changes required.
He arrived on time and was very professional.
He advised us of when to expect to receive the revised will and confirmed the next steps.

August 6, 2025
Unprompted review
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Rated 5 out of 5 stars

First class service from Lance at WDS

First class service from Lance at WDS. Very informative and professional and takes the time to ensure our needs are being met.

August 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Remote ID checks with Abin

Abin was professional and friendly making the ID process an easy experience.

August 7, 2025
Unprompted review
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Rated 5 out of 5 stars

We saw Abim about signing our trust.He…

We saw Abim about signing our trust.He was very patient as we forgot to bring our passports. So after running home to get them. We got it all signed. So thank-you Abim for your help and patience.

August 5, 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

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