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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the softness, strength, and longevity of the toilet paper and kitchen rolls. Many appreciate the eco-friendly nature of the products and the attractive, individually wrapped designs. The delivery service is frequently noted as efficient and well-communicated, and customer service is often described as fantastic, responsive, and helpful in resolving issues. However, some customers also noted occasional problems with delivery, including missing items or delayed arrivals, particularly when certain courier services were used. A few people also mentioned issues with order accuracy, such as receiving incorrect quantities or unexpected subscription orders, and expressed dissatisfaction with the response time from customer service in these specific instances.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the toilet paper for... See more

Quality

Customers consistently note positive experiences with quality, praising the toilet paper for being soft,... See more

Delivery service

People report positive experiences with delivery service, often praising its convenience, speed, and the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence, helpfulness,... See more

Order

Customers had positive experiences with order management. Many reviewers praise the ease of ordering, the... See more

Based on these reviews

Rated 5 out of 5 stars

Customer care is fantastic. We have used the toilet rolls for a while and love them - so soft. We have now also started using the kitchen rolls! We had a free trial pack of washing sheets and despite... See more

Rated 5 out of 5 stars

I have been using Bazoo for toilet paper and kitchen towel for quite some time now and I can 100% recommend them, They send out an email to let you know when your next delivery is due and you get the... See more

Rated 5 out of 5 stars

Bazoo toilet paper. No trees are harmed in the production of this product. Paper has no bleach or chemicals. Love the covering of the rolls they look good in the bathroom . You can set the timin... See more

Rated 5 out of 5 stars

I ordered some kitchen rolls and washing sheets. Unfortunately the washing sheets went missing from the delivery during transit. The staff at Bazoo were both understanding and efficient with replacing... See more


Company details

  1. Bathroom Supply Store

Written by the company

The UK’s most sustainable household products, made with the planet in mind. Our bathroom and cleaning range has expanded quickly as our customers enjoy our high quality products which help reduce plastic and safeguard our planet. We are a small UK based company and help protect 100 m2 of endangered habitat for every box sold. Thank you for your support!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

691 reviews

5-star
4-star
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1-star

Replied to 83% of negative reviews

Typically replies within 48 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best bog roll by far !

I have probably tried every eco loo roll that there is and I have to say in my experience this is by far the best and the customer service is excellent

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Love their ethics

Love their ethics, and animal wraps, my only problem is as I live on my own it takes me a while to get through a box! Works out a good price though and I don't have to load up the shopping bags with loo rolls etc.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic product

Fantastic product. Been using them for at least a couple of years. Never a problem, toilet rolls are excellent quality and simply fabulous all round. They also last a lot longer than supermarket bought products and therefore a great saving not just for the environment but also my purse.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company - great products. Your personal account is really easy to navigate on the website, which makes ordering, postponing orders and skipping orders so easy.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent toilet paper and kitchen paper

I am very impressed with this firm’s toilet paper. It is softer and smoother than Andrex and also than my usual tissues. I prefer it for blowing my nose with if I have a cold. It is also strong.

I am very happy that producing this toilet paper causes less CO2 emissions than producing ordinary toilet paper, and also puts no fertiliser into the water table.

The price is very reasonable at 25p per 100 sheets.

The kitchen paper is also strong and smooth.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality, good customer service and very reasonable.
It’s also nice having it delivered, and on time with the ability to adjust frequency, should you need.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered some kitchen rolls and…

I ordered some kitchen rolls and washing sheets. Unfortunately the washing sheets went missing from the delivery during transit. The staff at Bazoo were both understanding and efficient with replacing the lost items. A great company to deal with with great products.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Missing item

Bazoo sent an item to me twice but did not recieve the item on both occasions.On the 3rd try they sent the item by royal mail and tracked.Recieved my item today.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great products and customer service

I have been using Bazoo bamboo toilet paper for over 2 years, and they last a lot more than other options.
Their laundry sheets are also very efficient and I don't see myself going back to using other laundry products. Their customer service is very friendly, quick to respond and personalised.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great UK based company!

Bazoo are an excellent company to deal with. I don’t often sign up for subscriptions, as they can be difficult to adjust when circumstances change—but that’s not the case with Bazoo. They offer complete flexibility, allowing you to pause or delay your orders whenever needed, which I find incredibly useful.

It’s also reassuring to support a UK-based business that contributes to our economy and is mindful of the wider climate challenge—something Bazoo clearly takes seriously.

I would highly recommend giving them a try.

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

So disappointed

So disappointed. Although the website states that they use Royal Mail 48hr delivery, they don't, they use Evri. I emailed to let them know my tracking had not updated in 6 days & there's a bank holiday weekend coming up & asked if they could chase it up. Evri had already successfully delivered two other, separate items, from different websites (ordered after I placed this one) I was asked to wait until the following day & if they did not arrive, they'd look into it.
So, nothing... I emailed & submitted an online query. The only thing that changed is the tracking page for Evri, no longer recognises my postcode!
I'll be raising a dispute with my bank after the Easter holidays. Such a shame, I really hoped this would be a positive experience.

April 2, 2026
Unprompted review
Bazoo logo

Reply from Bazoo

Thank you for your feedback, and we’re really sorry to hear about your experience.

To clarify, while we do aim to use other couriers where possible, we may also use alternative couriers such as Evri, depending on operational requirements. We are always looking to improve, and we are already working to offer a wide range of couriers in the future.

In situations like this, when a parcel appears delayed or potentially lost, we do have a process we’re required to follow. Couriers often experience delays during peak periods such as Easter, and they ask us to allow a short timeframe before we can formally raise an investigation. This is why we initially asked you to wait until the following day — not to delay things, but to ensure we follow the correct procedure and give the parcel a chance to arrive.

That said, we never leave issues unresolved. If a parcel is confirmed lost or continues to show no movement, we always step in with a solution — whether that’s a replacement or alternative delivery option.

We’ve since responded to your latest query and arranged for a replacement to be sent as quickly as possible, including using a faster next-day delivery service to avoid any further inconvenience, as that is who we are as a business - we always aim to solve all problems for our beloved customers.

We’re here to make sure this is resolved for you.

Rated 5 out of 5 stars

Love the packaging, great delivery

Very nice product love the packaging I'm glad it is a sustainable product and hopefully helping the planet. Good delivery to the channel islands and if any problems can always contact customer service and a real person replies.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality products and excellent customer service

Great quality products consistently with each subscription and the communication and customer service is excellent with quick response times and support available for any queries. Would definitely recommend to others and have expanded the types of products as new ones come on line.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great product and ethics

Great product and ethics. Loo rolls are super good quality. We have tried 'who gives a crap' but Bazoo came out the winners for product quality.

March 22, 2026
Unprompted review

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