Bluebell IT Solutions Reviews 27

Reply from Bluebell IT Solutions

Nov 26, 2024

Thank you for the kind review. The team here takes great pride in the work we do, and feedback like yours motivates us to continue delivering the highest quality of service. Thank you for choosing Bluebell IT Solutions, and we look forward to continuing our successful partnership.

Reply from Bluebell IT Solutions

Jun 12, 2024

Thank you for taking the time to leave such a positive review! We greatly appreciate your kind words and are delighted to hear about your ongoing satisfaction with Bluebell IT Solutions.

It's fantastic to know that you find our team knowledgeable, friendly, and responsive. We strive to provide the best possible service, and your feedback reassures us that we are on the right track.

We value the relationship we have built with you over the years and look forward to continuing to support your IT needs. Thank you for your recommendation and for being a valued customer.

Reply from Bluebell IT Solutions

Jun 12, 2024

Thank you so much for your wonderful review! We are thrilled to hear about your positive experiences with Bluebell. Our team takes great pride in providing high-level IT solutions and exceptional customer service, and it’s rewarding to know that our efforts are appreciated.

Your kind words about our staff’s professionalism and our support services mean a lot to us. We are grateful for your loyalty over the years and are delighted to have you as a valued customer.

Thank you once again for your recommendation and for choosing Bluebell as your IT solutions partner.

Reply from Bluebell IT Solutions

Jun 12, 2024

We are disappointed to read your review and are sorry you feel so strongly about your engagement with Bluebell. I have looked in detail into the order you placed with Bluebell and the timeline for our engagements was as follows;

1) You signed the order on the 23/05.

2) At 12:12 on the 24/05 a member of our Operations team attempted to complete a verification call with you, this is a call where we confirm with a client what they have signed up for, the costs, the tenure and deployment schedule, this is our standard practice so as to ensure there is no ambiguity as to what you have contractually committed to. You refused to complete said verification call.

3) As a result, we emailed you at 12:56 on the 24/05 with the details we would typically complete on a verification call.

4) Our standard SLA from signature to deployment is 10 working days, this is to enable our team to verify the order, complete the system build, request the number port and schedule an engineer to undertake the installation, despite this, due to your confusion around the deployment schedule, we had arranged an engineer to complete the installation on the 29/05, you refused this and cancelled the order. This would have meant we would have completed the installation within 3 working days (bank holiday on 27/05), well under our SLA.

I have spoken with the sales consultant who has been with Bluebell for a number of years and I am happy that at no stage did he or would he have advised that installation would happen next day, to my knowledge no telecoms company would offer this as it is simply not practical due to the work involved and resource required. The reason for the invoice was because we had ordered the equipment and licences based on the contract you had signed but subsequently cancelled and there is no cooling off period for a limited company when signing a legally binding contract.

We have been trading since May 2016 and I can assure you that we are not a scam company.

As stated, I am genuinely sorry you are unhappy about your dealings with Bluebell and am happy to discuss this with you on a telephone call or a visit to your site so as to validate all of our engagements as we retain records of these on our CRM so as to ensure that there is complete transparency between ourselves and our clients.

Reply from Bluebell IT Solutions

Apr 22, 2024

Hi Emir,

Thank you for the review. It's great working with you and all the team at Loop.

Thanks,

Ben

Reply from Bluebell IT Solutions

Apr 18, 2024

Hi Christian,

Thank you for sharing your feedback regarding the challenges you experienced while working with us. We appreciate you taking the time to provide your perspective, as it allows us to identify areas where we can improve our processes and service delivery.

At Bluebell IT Solutions, we strive to maintain open communication and alignment with our clients throughout every project. In your case, it's clear that there were breakdowns in communication and collaboration on both sides, which led to misunderstandings and frustrations.

On our part, we acknowledge the following and have since rectified:

- The onboarding process was not as smooth as it should have been, particularly due to the personnel changes that occurred during that time.
- We should have ensured a more seamless transition and clearer communication to mitigate any confusion.
- Our project management and collaboration processes may have fallen short, leading to misalignments on scope, timelines, and expectations.

At the same time, we want to address some of the concerns you raised:
- Your availability and participation in scheduled service reviews and project discussions are crucial for aligning expectations and making informed decisions together.
- Introducing new team members to manage the relationship, without proper briefing on the project details and agreements can lead to further misunderstandings.
- Changing project requirements or making purchasing decisions outside of our recommended specifications can impact the overall outcome and introduce additional challenges.
- While we understand frustrations can arise, swearing and verbal abuse towards our staff is unacceptable and goes against the professional conduct we expect from all parties involved.

With regards to your internet services provided by our partner business (Bluebell Cloud Solutions):
- At your new site, it was recommended you take a business grade dedicated leased line, as fibre broadband was not available, but you chose to go for an ADSL service, which was not sufficient for your business needs - completely ignoring our advice.
- We also offered an alternative business grade 5G router with unlimited data - however you decided to go for a consumer 5G dongle from another provider, without a business grade firewall - again not fit for purpose.
- For termination costs which you have mentioned, a member of the Bluebell Cloud Solutions care team will be in contact, to discuss this directly with them and discuss any potential resolutions.

Moving forward, we are committed to learning from this experience and implementing improvements to our processes, particularly in the areas of communication, project management, and setting clear expectations from the outset.

Although we have dealt with each of these items separately, we're disappointed to see that you weren't able to raise with us your wider concerns before leaving this review. We will follow up with further email correspondence in due course.

Kind regards,

Team Bluebell IT

Reply from Bluebell IT Solutions

Apr 15, 2024

Hi, You have left this review for the wrong company. You need to leave this for Bluebell Cloud Solutions not Bluebell IT Solutions which is a separate company. Bluebell IT Solutions does not do mobile phone contracts.