Easy ordering & manage subscriptions. The first Spring in 4yrs without weeks suffering flu/chest infection. This 71yr old Vg & Gf eater is loving life & just managed 3w in LA playing tag & jumping wav... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love this product! I started taking pro metabolic late last year as I was feeling bloted and couldn't lose weight as easy due to peri menopause. Since taking this i have definitely noticed improvem... See more
Company replied
Excellent service, wrote a email because un post said my item was delivered on such a date, but unfortunately I didn’t receive on that date, which I contacted feel which they contacted me back st... See more
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Used the live chat option to sort out a technicality .. which turned out to be nothing more than my poor computer literacy. Amy was patience personified, explaining what I should do via the live... See more
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Company details
About Feel
Written by the company
About Feel
At Feel, we believe in the power of clean, high-performance wellness products to support both inner and outer beauty.
Our products combine evidence based formulas and clean ingredients that complement each other for maximum results.
All our products are designed to promote improved overall well-being, healthier hair, skin and nails, delivering maximum results with each use.
Get 20% OFF your first order
Code: TRUSTPILOT
Contact info
London, United Kingdom
- hello@wearefeel.com
- wearefeel.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Feel is a fantastic supplement
Feel is a fantastic supplement which is nice to use and the subscription aspect of the product is also really easy. I've been using for about a year and I think it's doing that it's supposed to. Would recommend!
March 31, 2026
Unprompted review
Reply from Feel
Thank you for your feedback Jake. We’re so glad you’re enjoying the product and finding the subscription easy to manage.
Best,
Amelia
Tastes amazing and I feel the benefit…
Tastes amazing and I feel the benefit of the pro-metabolic for sure I take it every morning. Customer service was very helpful as well thanks
March 31, 2026
Unprompted review
Reply from Feel
Thank you Sophie for your review. We’re so pleased to hear you’re enjoying the taste and feeling the benefits, and that our customer service team was able to support you.
Best,
Amelia
Brilliant Customer Service
I'm really excited to embark on this journey with Feel. I have subscribed to Pro Metabolic. I have already reached out to ask some questions. I didn't even expect a reply the same evening, but had a response from Felicia, who was extremely helpful. Hopefully, this will be a sign of things to come. I have already regained my confidence at the gym, but feel that Pro Metabolic will help me keep the the food noise in check, especially now I'm getting older. I really like that Feel is plastic free & vegan certified as well. Thanks for your help Felicia.
March 29, 2026
Unprompted review
Reply from Feel
Thank you Sarah for your kind words. I’m so pleased our team was able to help so quickly and get you off to a great start. We’re excited to be part of your journey and really appreciate your support.
Best,
Amelia
Sorted by CS Manager, with many thanks
I hope you will bring in a reminder system for your customers.
The product itself whilst an innovative alternative to GLP1 is quite unpleasant to drink but the latest box is just not joining the other 2 unused.
March 27, 2026
Unprompted review
Reply from Feel
Hi Fiona,
Thank you for taking the time to update your review - we really appreciate it.
I'm glad we were able to address your concerns, and am grateful for your feedback around subscription reminders. This is something we’re actively working to improve to ensure a clearer and more supportive experience for our customers.
We’re also sorry to hear the Pro Metabolic wasn’t to your taste, we understand that flavour is personal and appreciate you sharing your experience.
Thank you again for your feedback, it helps us continue to grow.
Best,
Amelia
Excellent products
Excellent products, great quality packaging and always arrive quickly. I have subscribed so the points earned allow me to get free gifts and try new products. Very happy with the service and my symptoms have definitely improved!
March 30, 2026
Unprompted review
Reply from Feel
Hi there!
Thank you for your lovely review. We’re so pleased you’re enjoying the products and rewards and it’s great to hear your symptoms have improved.
Best,
Amelia 💫
Poor Customer Service!
I am trying to speak to customer services with regards to a subscription I didn’t agree to and an incurred fee as a result. Have tried emailing and the online chat service and still no response!
March 30, 2026
Unprompted review
Reply from Feel
Thank you for your review and for providing your contact details. We're genuinely sorry to hear about your experience and this is not a true reflection of our standard high levels of service.
I’ve personally reached out to you via my direct email, as well as from our Customer Service email address, with a resolution ready for you. I’m a bit concerned as we haven’t heard back yet, especially given the experience you’ve described.
I’d really like to get this fully resolved for you, so if you could check your inbox (and spam, just in case), we can pick this up straight away and close it out properly.
Jonathan,
Head of Customer Service.
Good product
Have been using feel for a few months. Tastes great, so drinking more water! Hair and skin look better and brighter. Have more energy. Nails sadly still weak.
March 30, 2026
Unprompted review
Reply from Feel
Hi Desiree,
Thank you for taking the time to share your experience. It’s great to hear you’re enjoying the taste and that it’s helping you stay more hydrated - and even better that you’ve noticed improvements in your hair, skin, and energy levels!
In terms of nails, these can sometimes take a little longer to show noticeable changes as they grow more slowly, and results can vary depending on individual factors such as nutrition and consistency of use. Hopefully, with continued use, you’ll start to see improvements there too.
We really appreciate your feedback and your support on your Feel journey.
Best,
Amelia 💜
Amazing customer service at Feel
Amazing customer service at Feel. Been using the multivitamin for a long time, cheers!
March 30, 2026
Unprompted review
Reply from Feel
Hi there!
Thank you for your kind words. We’re so pleased you’ve had a great experience with both our Multivitamin and customer service.
Best,
Amelia 💕
Very helpful customer service team
Very helpful customer service team. I use the Menopause tablets, I prefer those to the powder.
March 23, 2026
Unprompted review
Reply from Feel
Thank you for your feedback Ashley. We’re so glad you’ve had a positive experience with our team and that the menopause tablets are working well for you.
Best,
Amelia 💜
Great customer service
Spoke to Jonathan about an email I hadn't received. he was extremely helpful. Responsive, polite and prompt. This is completely in line with other interations I have had with the company. Highly recommend.
March 27, 2026
Unprompted review
Reply from Feel
Hi Rebecca,
Thank you for your lovely review, it truly means a lot. I’m so pleased Jonathan was able to help, we really appreciate your recommendation.
Best,
Amelia 💫
I have been taking Feel pro metabolic…
I have been taking Feel pro metabolic supplement for all most a month. It has a lovely taste, best described as weak summer fruits cordial! I have not noticed any weight loss as yet but hopeful that will happen . The customer service I received from Anfel has been first class ! I’ve had all my questions answered swiftly . I’m looking forward to continuing mt Feel journey !
March 30, 2026
Unprompted review
Reply from Feel
Thank you for sharing your experience Sarah. I’m glad you’re enjoying the taste and that Anfel was able to support you. The Pro Metabolic can take a little time to show noticeable results, and factors such as diet, routine, sleep, and overall lifestyle can also play a part.
We hope you continue to see positive progress over time, and if you’d like any additional support along the way, you’re always very welcome to reach out.
Best,
Amelia 💕
Costumer service is brilliant
Costumer service is brilliant. Products are brilliant.
I take type 1 and 2 collagen and multivitamins.
The difference in my joints, skin and energy level after a couple of weeks is huge. Highly recommend.
March 29, 2026
Unprompted review
Reply from Feel
Hi Zsuzsa,
Thank you so much for your kind words. We’re thrilled to hear you’ve noticed such positive changes in your joints, skin, and energy.
Best,
Amelia 💫
Excellent customer care
Felicia in customer care has been excellent & super quick at responding to my query when I emailed at night. I look forward to using the collagen gels!
March 27, 2026
Unprompted review
Reply from Feel
Thank you Jagruti for your feedback. I’m so pleased our team was able to help quickly, we hope you love the Pro Collagen Gels!
Best,
Amelia 💫
Quick response to customer queries
In terms of customer service, I emailed them with a question (you can just reply to their marketing emails, which is a massive plus compared to the companies with "no-reply" emails) and got an answer within the hour. Amy responded and was helpful to my query that helped me know if the product on offer was suitable for my situation or not.
While they are on the pricey side, their products do seem to cover a lot of different health concerns. Their Type 2 collagen power (mango and vanilla flavour) tasted good. Personally, I haven't found my health drastically improving, but I am not good at sticking to the routines (or I seem to change skincare/haircare around the same time I switch supplements so it's never a fair test lol). I have not experienced any downsides to their supplements.
One downside is that I cannot physically pull apart their packaging, so it is impossible to recycle even though the website says that you can recycle it.
March 27, 2026
Unprompted review
Reply from Feel
Hi Nickie,
Thank you so much for your detailed feedback Nickie. I’m glad Amy was able to help and that you’ve had a positive experience overall.
We also really appreciate your comments on packaging, this is something we’re continually working to improve.
Best,
Amelia 💜
Excellent customer service from Cam.
Excellent customer service from Cam.
Replied to emails very quickly and resolved my problem. Excellent products and customer service to match.
Thank you.
March 27, 2026
Unprompted review
Reply from Feel
Hi Susan,
Thank you for your kind words. I’m so pleased Cam was able to resolve your issue quickly - we really appreciate your support!
Best,
Amelia
Helpful Customer services
Be careful if you order 1 off products to try because it could become a subscription and take money from your bank account. This happened to me because I didn't log onto the portal to check my account because I didn't think it had turned into a subscription. Once I realised what had happened I contacted customer services and 1st thing this morning Amy from customer services telephoned me to explain the confusion, she was very helpful and offered a full refund and discount off my next order.
March 28, 2026
Unprompted review
Reply from Feel
Thank you for your feedback Caroline.
I am so pleased I was able to resolve this for your quickly and clearly. We truly care about all our customers at Feel. Providing helpful and supportive service is always our priority, so it’s great to know this came through.
We’re sorry for any confusion around the subscription, and we truly appreciate you highlighting this.
If you ever need any further support, please don’t hesitate to reach out, we’re always here to help.
All the best,
Amy
Good product, great customer service
I had some minor confusion re the delivery of my second month's supply of Feel's Pro Collagen supplement and the customer service couldn't have been more helpful (thanks, Amy!). By the way, it was my mistake, not theirs. As well as great customer service, I really like the product. I ordered pineapple/grapefruit flavour and it's actually very pleasant. Am still reserving judgement re the wrinkles until I am a couple of months in, but all in all, I have not been disappointed with this product.
March 27, 2026
Unprompted review
Reply from Feel
Hi there,
Thank you for taking the time to leave a review. I’m so pleased Amy was able to help with your delivery query and make everything clearer for you. It’s also lovely to hear that you’re enjoying the product so far and finding the flavour pleasant.
As with many supplements, results can take a little time and can vary depending on consistency so we hope you continue to see positive progress over the coming weeks. We really appreciate your support and your thoughtful feedback!
Best,
Amelia 💕
I had an issue with my order being delayed
I had an issue with my order being delayed for quite some time, and although it was frustrating at first, I really appreciate how the situation was handled in the end.
Amy from customer support was very responsive, understanding, and quick to take action. She arranged a replacement for me promptly and kept things smooth and stress-free.
Thank you, Amy, for your professionalism and support — it really made a difference. Great customer service like this is always appreciated!
March 26, 2026
Unprompted review
Reply from Feel
Thank you for taking the time to share your feedback. I’m sorry for the initial delay with your order, and I completely understand how frustrating that can be. That said, I’m really pleased Amy was able to step in quickly, arrange a replacement, and help make the process as smooth and stress-free as possible for you.
We always want our customers to feel supported when something doesn’t go to plan, so it means a lot to hear that Amy’s help made a difference. Thank you again for your patience and for your kind words.
Best,
Amelia 💕
Thought I’d bought a one off product…
Thought I’d bought a one off product and had purposely not chosen a subscription package. Turns out I was placed on a subscription anyway. Never received an email to say oh by the way there’s an order coming up. Received an email whilst asleep at 5am saying an order was being placed, and then another email at 6:20am to say that the order was on its way. I didn’t even have a registered account so had to register in order to cancel. Really really disappointed in this company and the underhand tactics it employs to get your money. Avoid.
March 27, 2026
Unprompted review
Reply from Feel
Hi, we're editing our public reply here as we're still waiting to hear back from you - we genuinely want to help resolve this and haven't been able to reach you yet. Please do get in touch at hello@wearefeel.com so we can look into this as a priority.
On the subscription, at checkout customers choose either a one-time purchase or a Subscribe and Save option along with their preferred delivery frequency. We're unable to make changes from our side once an order is placed, however we do send follow-up emails after purchase inviting customers to activate their account so they can manage their subscription at any time. We'd never want anyone to feel misled and we're sorry this experience left that impression.
We're still very much here to help and would urge you to reach out - we'll do everything we can to make this right as soon as we hear from you.
Best,
Jonathan.
Head of Customer Service.
I love feel products
I love feel products, my skin has felt insane after taking the supplements, more radiant, soft, glowy and younger looking, more healthy! 100% recommend!
March 26, 2026
Unprompted review
Reply from Feel
Thank you so much for your lovely review Klaudia. We’re thrilled to hear you’re seeing such great results with your skin - that healthy glow is exactly what we aim for! 💕
Best,
Amelia
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