Riley Reviews 809

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, natural ingredients, and comfort, often noting a significant reduction in irritation compared to other brands. Many appreciate the convenience and reliability of the subscription service, highlighting quick delivery and ease of managing orders. However, some people mentioned issues with the plastic applicators on tampons and the plastic wrapping of pads, expressing concerns about environmental impact. A few other people also felt that the tampons were not absorbent enough, leading to leakage, or that the shape of the tampons was not ideal.

What people talk about most

Product

Consumers find the product to be positive, often praising its comfort, quality, and organic, chemical-free... See more

Quality

People report positive experiences with quality, highlighting that products are soft, comfortable, and made... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and reliability. Many... See more

Subscription

Users describe positive interactions with subscription. Customers praise the convenience, ease of management,... See more

Service

Customers consistently report positive experiences with the service. Many praise the brilliant and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've tried all the products going including cups and period pants, but I like pads and tampons. That there is now a fabulous irish company producing a toxin free range is fantastic! Their customer se... See more

Rated 5 out of 5 stars

Always loved Riley, subscription is super handy, and the products are brilliant. I love how its 100% natural. I recently saw their products in a hotel in Cork and am thrilled they have really become a... See more

Rated 5 out of 5 stars

Riley products are great ever since I started using them my cramping reduced. I have comfort in knowing what I’m putting into my body isn’t harmful. I signed up to their 3 month subscription and I wis... See more

Rated 5 out of 5 stars

Received my 2nd order and im happy with it. It comes really quick and it's originated in Ireland. It is slightly more expensive than supermarket own brand, but it's organic and safe. Worth every penny... See more


Company details

  1. Toiletries Store

About Riley

Written by the company

Sustainable period products delivered straight to your door when you need them. Our products contain ZERO bleach, toxins or other harmful chemicals and are made with 100% certified organic cotton.

Customise the perfect period subscription box to suit your flow. Subscribe for a healthier period today.

€1 from every box is donated to fighting period poverty. Click here to find out more. GET STARTED HOW IT WORKS Riley

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

809 reviews

5-star
4-star
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1-star

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love this product

I love this product, I love the regular delivery option.
My daughter loves Riley too, especially the fact that they are biodegradable

May 12, 2025
Riley logo

Reply from Riley

Thank you so much Therese, we're thrilled you and your daughter love the products! So glad the regular delivery and biodegradable products are a hit 💛

Team Riley x

Rated 5 out of 5 stars

Great service my daughter enjoys the…

Great service my daughter enjoys the products.. would it be possible to look at the option of having some products without extra side stickers.

May 7, 2025
Riley logo

Reply from Riley

Thank you so much for your lovely message, we’re so glad to hear your daughter is enjoying the products! That's absolutely made our day.

And thank you for the suggestion regarding the side stickers. We always appreciate customer feedback. We’re constantly looking for ways to improve, and insights like yours are so valuable to us. If you have a moment you could email this feedback to hello@weareriley.com and I can send it on to the team for consideration.

Thanks a mil,

Team Riley x

Rated 5 out of 5 stars

Love this company...have been ordering…

Love this company...have been ordering with 2or 3 years ..such friendly girls to deal with...love there products.

May 14, 2025
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Reply from Riley

This made our day! We're delighted to hear you’ve had such a positive experience with both our team and our products.

Team RIley x

Rated 5 out of 5 stars

Great products

Great product, reliable delivery

May 5, 2025
Riley logo

Reply from Riley

Thank you so much on this feedback, we love to know that our products are reaching you so seamlessly.

Team Riley x

Rated 5 out of 5 stars

100% recommend!

So delighted to have this amazing subscription service! As a mother I'm thrilled to be able to have these for my daughter as she starts her first period, amazing to begin with natural , toxin free pads! Quality is incredible, gorgeous packaging too! X

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, great product. I like knowing that I’m using an organic product rather than something that has been bleached and who knows what chemicals!

April 9, 2025
Rated 3 out of 5 stars

Change in quality

I have been purchasing Riley pads since the company started. I found the quality amazing - super soft. However last month my subscription order arrived and the packaging and material used in the normal pads had completely changed. I find the newer type pretty much the same quality as ones I can purchase in a supermarket. The longer pad however is still the same quality.

April 1, 2025
Riley logo

Reply from Riley

Thank you do much for taking the time to share your thoughts!

While we’re delighted that you find them super soft, we’re very sorry to hear you're unhappy with our updated products. Our commitment to the highest quality sustainable period care is front and foremost in everything we do and our updates recently have reflected that.

We use only 100% certified organic cotton and we aim to make every element of our supply chain as sustainable as possible - which of course is a work in progress but, as a B Corp certified company, something we are absolutely committed to.

We know how important it is to feel fully comfortable and supported by your period care, and completely understand that preferences vary. We’re always trying to improve our products so your feedback is invaluable to us.

If you have any other thoughts or would like to share more about your experience, we’d love to hear from you at hello@weareriley.com.

Thank you again for trying Riley and for supporting sustainable period care, it really means the world to us 💜

Team Riley x

Rated 5 out of 5 stars

So as a mum of a young daughter …

So as a mum of a young daughter getting her periods for the first time and looking around to see what ones would
Be the best for her and have to say Riley are the bast .y daughter loves them and is so happy with them I would recommend them iv told all my friends and family about Riley

March 30, 2025
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Reply from Riley

Thank you so much for those lovely words, Jessica.
Supporting your daughter through her first period is such a big moment, and we’re so glad we could be part of it. Hearing that she feels happy and confident using our products is exactly why we do what we do!

Team Riley x

Rated 5 out of 5 stars

Amazing products

Amazing products! Made the switch three months ago and wish I had done it sooner. Genuinely love to be using an Irish company that caters organically to woman’s health. Customer service is top notch and always so helpful and lovely to deal with!

April 7, 2025
Unprompted review
Riley logo

Reply from Riley

Thank you so much for this beautiful feedback, Laura!
We’re so thrilled that you made the switch and are loving our products. We’re always here to help and appreciate you taking the time to leave a review.

Team Riley x

Rated 5 out of 5 stars

Great products

Great products! I love the flexibility of the subscription. Support team are very quick to respond and assist.
I feel this is a better solution for me, the health of my daughters, and better for the environment.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great Irish company

Great Irish company. Very reliable. Have been using their products for almost 3 years now. Highly recommend. Very convenient and great products. You can change your order easily and you can request more anytime. The customers care team is also great, fast to deal with any issue or query. Bonas that it is also environmentally friendly and quality products.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

I have been a costumer since the…

I have been a costumer since the beginning. Riley is an amazing Irish owned brand.
The costumers service is always available.
The products are eco-friendly and body friendly.

February 13, 2025
Riley logo

Reply from Riley

Thank you so much for your lovely review, Celestine.
We're so grateful that you have been with us since the beginning. It truly means the world to know you love our products and that our customer service has been there when you need it.

Your support means everything to us!

Team Riley x

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