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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers found that the product did not work as expected, with some reporting no change in hair color despite following instructions. Several people experienced issues with patchy or uneven color application, and some noted that the color faded quickly. There were also concerns about the product quantity, with some bottles appearing to be less than half full. Some people were dissatisfied with the quality of the product, stating that it damaged their hair, leaving it dry, tangled, or with an undesirable green tint. Conversely, a few other people also felt that the product, when used correctly, provided beautiful color and left their hair feeling soft.

What people talk about most

Product

People report ambiguous experiences with product. Many customers express extreme disappointment, citing... See more

Quality

Users describe ambiguous interactions with product quality. Many reviewers report negative experiences,... See more

Instructions

Reviewers mention ambiguous feedback about instructions. Some customers found that following the instructions... See more

Based on these reviews

Rated 2 out of 5 stars

Few things. Negatives first The product can leave the hair looking blotchy coloured. Some areas catch the colour better that others The bottles of colour have shrunk. My latest one (cara... See more

Rated 1 out of 5 stars

Got the shrine colour removal as it looks so gentle with the ingredients had a bad experience with my hair before last year came along way so carful what i use onit & didn’t think anything... See more

Rated 1 out of 5 stars

Definitely think this is a scam now. I've tried two different products, the toner drops and a semi-permanent hair colour and neither did anything at all to my hair. Thankfully doesn't seem to have da... See more

Rated 1 out of 5 stars

Avoid at all costs - turned hair green and zero customer service. Ditto to these other reviews. Used the copper drops and was happy enough with initial result but within two washes it had gone signif... See more


Company details

  1. Hair Product Store

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1.6

Bad

TrustScore 1.5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great product

Very pleased with shrine. I used the Ash blonde toner drops and did work well, though i had to use 10 drops to get my desired look. Looking forward to trying the white blonde. Can you recommend which one would be best to kill yellow tones please?

November 4, 2022
Unprompted review
Rated 2 out of 5 stars

Unfortunately my hair became dry and…

Unfortunately my hair became dry and brittle after using shrine falling out and breaking like mad .Followed instructions so don't know what went wrong but my hair never been so bad even after colouring with shop bought brands.

November 1, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS PRODUCT IF YOU…

DO NOT USE THIS PRODUCT IF YOU REGULARLY BLEACH YOUR HAIR!!!!!
This product has absolutely ruined my hair, it markets itself on being temporary however they use the most stubborn pink pigment that has clung to my hair after multiple bleaches, toners, permanent colour it protrudes through them all! My hair is damaged! My hair is discoloured! I maintained a gorgeous blonde colour for two years plus! Along comes this product and my hair is permanently RUINED!! I plan to take this further by any means necessary! My weave is completely f***** and it cost so much money!

November 25, 2022
Unprompted review
Rated 3 out of 5 stars

I liked the idea of this product but I…

I liked the idea of this product but I wouldn't recommend if you have a few different tones in your hair. I have old balyage in my hair which has mostly grown out but still a few blonder bits at the front along with micro ring hair extensions due to a bad experience with a salon cutting too much thickness out. The drops took well to my hair but made the lighter parts go green/grey. The micro ring extensions haven't taken to the drops as it's someone else's hair and doesn't take for whatever reason. It's shame as it seems like a good product but sadly hasn't worked for me. If you have natural undyed brown hair then this product would work well for you. Giving my honest opinion.

November 11, 2022
Unprompted review
Rated 1 out of 5 stars

Customer service ignore your emails and messages

Ordered some colours but changed my mind when I saw they might stain. Asked for some different colours, sent back by recorded post to which I can see it was received on the 17th October.

Tried emailing and Facebook several time no reply. Don’t buy anything unless you’re willing to take the chance the product is ok.

October 10, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid, scam

Purchased the bronde drops, they were essentially empty apart from the residue on the stick. I contacted shrine on instagram, messenger and also email and have been completely ignored.., how is this acceptable

October 8, 2022
Unprompted review
Rated 2 out of 5 stars

So disappointed!

I’ve wanted to try shrine for such a long time. Ordered the conditioner and the ash toner. First time I used it I put 6 drops in left it on 10min washed it off NOTHING! no change what so ever! My ends are bleached white and my roots are about a level 9/10. Didn’t get rid of the yellow at all.
So the second time I used it I put 13 drops left it for an hour washed it off NOTHING!!! Hair still looks the same. The first time I used a cheap shampoo I buy for the hubby as I forgot to grab some from the salon. So I assumed it was that,
The second time I used a salon well known brand and it made 0 difference. I’m only giving it 2 stars instead of 0 because the conditioner made my hair nice.
Would NOT recommend this

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

Even "Oldies" can use it to good effect!!!

I am 75 and don't usually colour my hair. My hair colour is GREY, wanted a bright colour to go to a "Pink "Themed" party, and as it is meant to fade after a few washes I tried the pink. Six drops and it came out very pale pink, so tried it again with less conditioner and more drops and it was fantastic! No colour came off on clothes or pillows, and after 4 washes the colour almost disappeared. I was really happy with this product, no phaff to use, no chemicals smells and I and my friends all like the colour. Will try another colour soon! PS you can buy this product in Boots, Superdrug and Sainsburys in the UK.

August 16, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

We are so excited to hear this and are so grateful for your feedback.
Can’t wait for you to see what is next for REFY x

-REFY Team x

Rated 2 out of 5 stars

Not happy.

Not happy.. my item arrived and despite ordering the toner drops and conditioner mix, I am missing the conditioner.. I’ve emailed, instagrammed and facebooked the company and not receiving any response despite them being actively online.. never ordering from here again. £20 for half my products, not happy!!

September 7, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Hey, So sorry to hear this! Please email orders@weareshrine.com so our team can look into this further for you x

Rated 1 out of 5 stars

I really wanted to give this company…

I really wanted to give this company the benefit of the doubt....but unfortunately they live up to their reputation!

My order was lost via another awful company Hermes/Evri on 24th August.

I emailed the orders @weareshine email which they tell you in the comments on here to contact them, but will never respond and you won't get a confirmation that your email was received.

It is now day 7 of my item being lost and I have emailed 5 times, sent a message via Instagram and another message via Messenger with no joy!

All I want now is a full refund because if the product is as good as the Customer Service, that stuff is going no where near my hair!!

ADVISE TO ANYONE LOOKING TO USE THIS COMPANY.....BE AWARE YOU MAY HAVE A BAD EXPERIENCE!!

How long will it take for me to get a response? I will comment on here everyday until I do!

UPDATE:
Chloe from customer service made contact the day I put this up, but still not come back with an update on my item.....that was 3 days ago!!

August 24, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Hey, So sorry to hear this! Please email orders@weareshrine.com so our team can look into this further for you x

Rated 5 out of 5 stars

Love the products great quality

Love the products great quality. The awesome thing is that even when they are fantasy hair color they don’t dye clothes as much as other brands. Also the quality is great and no weird odors. Just love it.

August 5, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thanks so much for leaving a review x

Rated 5 out of 5 stars

Great product

Great product! I love the control it gives you over the end result. My first application wasn’t the best but I put that down to the fact that I mixed it with a conditioning mask instead of my basic conditioner. I’ll definitely buy again 🤗

August 5, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thanks so much for leaving a review x

Rated 5 out of 5 stars

Try shrine and you won't regret it.

I love shrine, the colours are so vibrant, easy to maintain and easy to change up if you feel like it. The first dye I've used that doesn't make my scalp feel like it's on fire, and my hair is so soft after use that I'm blown away. Try it and you'll never go back.

July 30, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thanks so much for leaving a review x

Rated 5 out of 5 stars

Amazing

Amazing! The colours are so pretty and it lasted so long ! Will definatly be buying again

July 29, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thanks so much for leaving a review xx

Rated 5 out of 5 stars

Drop it! Love it!

Awesome stuff! Keeps my pillar box red hair fresh and bright in between salon trips. Love it!

July 29, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thanks so much for leaving a review xx

Rated 5 out of 5 stars

Start to finish praise for this…

Start to finish praise for this product!
Delivered quickly, well protected, & easy instructions. After using the first time I instantly came back for more colours.
I am natural redhead with long bleached blonde hair, and with roots always coming in, I was looking for an alternative to constant expensive salon visits, especially as I am fickle about what I like, but I knew I wanted to stop bleaching.
I found Shrine on TikTok & YouTube and it really is as easy as it looks. I mixed various colours to achieve a darker root to mix with my own, fading to lighter colours - a kind of ombre.
I was able to control it how I liked, and every time I wash some of the colour comes out. I don't have to top it up every wash, for me it has staying power, but I can if I want - or I can change it!
Can't believe I've found a product I would be happy to use for many months before I feel I would need a salon appointment.
Please try it, I am sure you won't be disappointed - if you are, it will wash right out!

July 28, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

This is amazing ! thanks so much for sharing this with us.

Glad to hear you have found the perfect color for you x

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