TALA Reviews 4,169

Jade was so helpful and so quick to find me a resolution. I contacted the live chat because my leggings has worn and got a hole (quicker than expected) and Jade very kindly prompted an exchange and took care of everything. Amazing customer service!!

Super helpful and fast response from customer service

Super bad quality on flared leggings. Have only worn to gym a couple of times and the fabric is already getting pilled around the legs. Will never buy anything from here again, scammers

Outstanding customer service and great quality coats and fleeces x. Love love

I purchased leggings and a hoody from Selfridges at the start of January. Wore the leggings twice and they went bobbly. I returned them to Selfridges with my receipt but was advised I was out of my 14 days to return the item. I emailed Tala direct to see if they could help and explained I'd already been back to the store but was advised to return to the store. I replied and explained the store wouldn't help and it was an 80 mile round trip so I wasn't prepared to drive there again to be told the same thing. Apparently it's company policy nothing Tala can do. Very disappointed with the quality at the price I paid and unfortunately it has put me off purchasing anything else.

The customer service team specifically nneka was amazing fully recommend tala as a company been buying for my wife for years and never disappoint!

Great customer service by jade

Had an issue with a lost order through Shop Pay from Black Friday sale. The support team was very supportive and response time was quick. Nneka was such a great help and informative through the whole process. Got out my replacement order within a day of investigating. Nothing but great things to say about this brand and the team!

I had reached out to customer service multiple times and kept getting told the same thing so I decided to contact their WhatsApp and Khadija responded and solved my query straight away

Long time customer, used to have tala pieces from several years ago that haven’t deteriorated…the quality has really gone down the past year or two with their expansion :/ exercise tops pilling immediately, pants already have a hole in them…really fast fashion. Don’t like supporting fast fashion and wasting my money so it’s sad. Designs cute but quality so terrible, none of my other clothes deteriorate like this so quickly

My daughter and I have made several purchases in store an online and all the staff are super helpful and the products are so lovely. Special shout out to Jade who recently helped me with an order

Something I ordered became faulty so I emailed customer service and they responded within the same day, offering helpful solutions. Great team!

I love the look of their items, but unfortunately the quality isn't there. I've ordered 3 tops in the past couple of months and 2 of them have ripped at the seams (one has a massive hole in the armpit) despite wearing them once or twice. I never have this issue with other clothing brands, which leads me to believe that TALA clothing is poor quality - not what you would expect considering the price

Amazing customer service with Jade - understood the problem in hand and addressed the situation more than fairly, better than any other retail would have done!

A really great experience working with Jade, who not only came back to me really quickly over the weekend, but also exchanged my item that I bought as a gift and it’s now on its way to me. I’d not tried TALA before, but I definitely would again following all of Jade’s help! Thank you again!

Immaculate customer service. Really responsive and understanding

I can't express enough how grateful I am to David for his outstanding customer service and support through WhatsApp. I reached out at the start of January after breaking my arm just a day before my order of two tops arrived, which meant I couldn't try them on. Thankfully, my question was addressed and resolved in just a few minutes, with David extending my return policy. Now that I can try on my tops, I found that one of them didn't fit. I reached out to David again via WhatsApp and was connected to Jodie, who quickly transferred me back to David. Once more, he provided exceptional customer service and arranged for the return of my top. It's wonderful to receive assistance from a professional company that prioritizes its customers!
Thank you so much, David! 🌟

Ive dealt with Jade today regarding a few issues, prompt reply and eager to get issue resolved! Was super impressed with customer service, Hoping the outcome is just as good! Thanks Jade!

I love TALA and have never received an item that doesn't become a staple in my wardrobe. I had an issue with a discount code and Jade was super helpful in solving it and retrospectively refunding the discount amount. Highly recommend and nice to order knowing the customer service team are so helpful in case anything goes wrong.

I ordered the sculpt seamless scrunch leggings and wore them as advertised in the gym. They are COMPLETELY see-through, I may aswell have been wearing tights. I’ve been doing our RDLs in these not realising that I was completely exposing myself to everyone behind me.

I also bought a top from here which is very flattering however the logos are already peeling off.

I complained about the leggings being see through and after a lot of back and forth I got a refund. But I didn’t get refunded postage which is a shame considering if I’ve known In advance that all I was ordering were expensive tights and I wouldn’t have ordered them in the first place.

This brand has brilliant advertising, but the product quality is yet to catch up. I would save your money and buy from a different brand.