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FIGS Reviews 23,174

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the comfortable and soft fabric that holds up well after washing. Many people appreciate the excellent fit, design, and professional appearance of the items. The ordering process is frequently described as easy and smooth, and the delivery service is often highlighted for being quick and efficient. However, some customers have experienced issues with order consistency, particularly regarding sizing, with some items fitting differently even within the same style or size. A few other people also felt that the quality of the material has declined in some recent purchases. Additionally, some reviewers mentioned difficulties with the return or exchange process, especially for international orders, and occasional problems with the website rejecting orders.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the comfort, softness, and durability... See more

Quality

Users describe positive interactions with quality, frequently praising the comfort, softness, and durability... See more

Order

People report ambiguous experiences with order. Many customers praise the easy and quick ordering process,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast and hassle-free... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the website and app easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m a big fan of FIGS and genuinely love the brand. The quality, fit, and overall design are excellent. My only feedback is that in Saudi Arabia the weather is hot for much of the year, so lighter and... See more

Company replied

Rated 4 out of 5 stars

Customer service is wonderful. I ordered a jumpsuit with a logo. I LOVE it. I would’ve loved to be able to see the preview and edit it, but unfortunately was only able to change the logo/placement by... See more

Company replied

Rated 5 out of 5 stars

We tried many different brands of scrubs, none of them fit right. Ordered FIGS as our last hope, and low and behold, the best QUALITY & FIT! Very comfortable, shipping was super quick, quality is trul... See more

Company replied

Rated 5 out of 5 stars

These Figs scrubs are super comfortable and hold up really well after washing—they stay soft and wrinkle-free, which makes a big difference on busy days. They also look sharp and professional, and the... See more

Company replied


Company details

  1. Uniform Store
  2. Clothing Store

About FIGS

Written by the company

Why wear scrubs when you can wear FIGS?

Written by the company

FIGS believes that what you wear affects how you feel and, ultimately, how you perform. Every design at FIGS solves real problems that you face every day — no matter what your day throws at you. If FIGS can elevate your performance — even in small or unexpected ways — imagine the profound impact it can have.

Contact info

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4.2

Great

TrustScore 4 out of 5

23K reviews

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Rated 5 out of 5 stars

world class support

March 28, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Perfecto

Excelent experience

March 27, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 4 out of 5 stars

I ordered XL which fit in every OR I go…

I ordered XL which fit in every OR I go into, but yours were SKIN tight! Had to scramble to order new ones and get the logo embroidered prior to the convention. Very frustrating!

March 27, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 4 out of 5 stars

Thaks

Thaks
Like all clothe but I have to return one top. it does not fit me. it is posible you send me the label to return.
the Order #31904552
Thanks again

March 22, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Great uniforms love them

Great uniforms love them

March 27, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Great Quality, Smooth Experience

I had a positive experience with my order overall. The quality of the items I received was excellent, and the material exceeded my expectations. The ordering process was smooth and easy to complete.

Delivery was timely, and I appreciated how everything was packaged. However, I am still waiting for part of my second purchase, and I hope that will be resolved soon.

Overall, I am satisfied with the quality and service, and I look forward to receiving the remaining items.

March 27, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Awesome experience

Awesome experience

March 27, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

I’m really happy with my FIGS scrubs…

I’m really happy with my FIGS scrubs purchase. The fabric is incredibly soft, comfortable, and feels high quality while still being breathable during long shifts. The color is beautiful and looks exactly as expected—very polished and professional. They also fit well and hold their shape throughout the day. Overall, I love how they look and feel, and I’d definitely buy them again.

March 27, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 2 out of 5 stars

Sizes are not consistent which has been…

Sizes are not consistent which has been a problem for many years. I would expect excellence for the price you are charging. The order process is great- well I did all the work. Returns are easy. I’m just not satisfied with the product. I bought the pants but will likely just sell them on Poshmark because I wore them and figured I can’t return them after that. You asked

March 27, 2026
Rated 5 out of 5 stars

Great scrubs fast service high quality…

Great scrubs fast service high quality material to Last longer.

March 18, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

I love how my personalized business…

I love how my personalized business logo and name turned out on my scrub tops. They look awesome!

March 27, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

It fits awesome

Excelente tela! Es muy fresca y comoda

March 27, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

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