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FIGS Reviews 23,179

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the comfortable and soft fabric that holds up well after washing. Many people appreciate the excellent fit, design, and professional appearance of the items. The ordering process is frequently described as easy and smooth, and the delivery service is often highlighted for being quick and efficient. However, some customers have experienced issues with order consistency, particularly regarding sizing, with some items fitting differently even within the same style or size. A few other people also felt that the quality of the material has declined in some recent purchases. Additionally, some reviewers mentioned difficulties with the return or exchange process, especially for international orders, and occasional problems with the website rejecting orders.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the comfort, softness, and durability... See more

Quality

Users describe positive interactions with quality, frequently praising the comfort, softness, and durability... See more

Order

People report ambiguous experiences with order. Many customers praise the easy and quick ordering process,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast and hassle-free... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the website and app easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m a big fan of FIGS and genuinely love the brand. The quality, fit, and overall design are excellent. My only feedback is that in Saudi Arabia the weather is hot for much of the year, so lighter and... See more

Company replied

Rated 4 out of 5 stars

Customer service is wonderful. I ordered a jumpsuit with a logo. I LOVE it. I would’ve loved to be able to see the preview and edit it, but unfortunately was only able to change the logo/placement by... See more

Company replied

Rated 5 out of 5 stars

We tried many different brands of scrubs, none of them fit right. Ordered FIGS as our last hope, and low and behold, the best QUALITY & FIT! Very comfortable, shipping was super quick, quality is trul... See more

Company replied

Rated 5 out of 5 stars

These Figs scrubs are super comfortable and hold up really well after washing—they stay soft and wrinkle-free, which makes a big difference on busy days. They also look sharp and professional, and the... See more

Company replied


Company details

  1. Uniform Store
  2. Clothing Store

About FIGS

Written by the company

Why wear scrubs when you can wear FIGS?

Written by the company

FIGS believes that what you wear affects how you feel and, ultimately, how you perform. Every design at FIGS solves real problems that you face every day — no matter what your day throws at you. If FIGS can elevate your performance — even in small or unexpected ways — imagine the profound impact it can have.

Contact info

Get 15% off when you sign up for texts!

Plus, stay in the know about all things 100% AWESOME

4.2

Great

TrustScore 4 out of 5

23K reviews

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Rated 1 out of 5 stars

Sizing was horrible

Sizing was horrible, ordered same style same size just different colors multiple times & every time it was a different fit had to do multiple returns/exchanges just to end up with a gift card

March 25, 2026
FIGS logo

Reply from FIGS

Hi Karla,

Thank you for sharing your feedback on your recent FIGS order and your experience with the size and fit of your scrubs! We apologize for any issues or inconvenience.

We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.

We appreciate your message and hope you choose to shop with us again in the future!

Rated 5 out of 5 stars

It’s amazing

March 24, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

The two times I’ve ordered

The two times I’ve ordered, my package has gotten here in 2 days, the material is also high quality and very comfortable

April 23, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Timely service

Timely service. Items arrived as indicated & fit perfectly.

March 25, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 1 out of 5 stars

I wanted to order my uniforms but…

I wanted to order my uniforms but everytime I placed my order something is coming up for cancellation. I reached out to figs numerous times and even asked for a supervisor/ manager on duty but nobody seems to call me to address any issues.

March 24, 2026
FIGS logo

Reply from FIGS

Hi Anne,

Thank you for sharing your feedback with us. For security reasons, your recent orders could not be completed - our sincerest apologies for the inconvenience! We understand this situation may be concerning and frustrating, but please know that our primary concern is the security of your financial information and preventing any unauthorized transactions.

We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.

We appreciate your message and hope you have a wonderful rest of your week!

Rated 5 out of 5 stars

best compression socks

best compression socks i’ve ever had. does not roll at all and does not make you itchy at all.

March 24, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

The jacket I ordered didn’t fit

The jacket I ordered didn’t fit. The exchange process was easy, and free.

March 24, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 1 out of 5 stars

Order online instead

Some of the items I wanted were out of stock + the employees at this location weren’t friendly. They made me feel really awkward when I asked for assistance and when I was waiting in line for checkout even though there were three employees and only one occupied with a customer. No one was busy but still did not help. Also upsetting that the trade in discount went from $50 to $25 off.

March 24, 2026
FIGS logo

Reply from FIGS

Hi R.,

Thank you for sharing your feedback on your recent FIGS order and your experience at our Upper East Side Community Hub.

We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.

We appreciate your message and hope you choose to shop with us again in the future!

Rated 5 out of 5 stars

A long time consumer of this product.

A long time consumer of this product.
They fit well, feel well, and last!

March 24, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 3 out of 5 stars

Like-delivery service

Like-delivery service
Dislike- quality

March 24, 2026
FIGS logo

Reply from FIGS

Hi Marie,

Thank you for sharing your feedback on your recent FIGS order and your experience with us.

We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.

We appreciate your message and hope you choose to shop with us again in the future!

Rated 5 out of 5 stars

Easy and quick to order

Easy and quick to order. Also I like the texture plus it fitment perfectly.

March 24, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Good fit

Good fit, and good material.

March 24, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 2 out of 5 stars

Package wasn’t delivered

Package wasn’t delivered, was asked to reenter address a couple times, not the best experience with no package being delivered..

March 24, 2026
FIGS logo

Reply from FIGS

Hi Junior,

Thank you for sharing your feedback on your recent FIGS order and your experience with the delivery of your order.

We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.

I can't apologize enough that this experience was anything less than ideal. We would love to assist you further with this matter and help find a solution ASAP! Look out for an email from our team in your inbox shortly - we look forward to assisting you!

Rated 5 out of 5 stars

My Favorites, even though I'm a DO

This is still by far my favorite scrub brand. I am a little curvy and these hug in all of the right places. I also find their sweaters comparable to Patagonia for a much better price.

March 20, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Great service and timely delivery

Great service and timely delivery! Love my FIGS

March 24, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 3 out of 5 stars

Inconsistent Sizing

The sizing of the pants in can be inconsistent at times and using the student discount is not available for Caribbean med students.

March 7, 2026
FIGS logo

Reply from FIGS

Hi Ceziah,

Thank you for sharing your feedback on your recent FIGS order and your experience with us.

We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.

We appreciate your message and hope you choose to shop with us again in the future!

Rated 5 out of 5 stars

Flawless!!!

Flawless!!!! Simple as it should be!Keep on with the good service, fast delivery and easy ordering process.Just for regular customers perhaps you can have better promotions or fix item.

March 24, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

well fit

great and good

March 24, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 2 out of 5 stars

Your xxsm are to big at fit my hips

Your xxsm are to big at fit my hips. They are to big. I don’t understand why that is.

March 24, 2026
FIGS logo

Reply from FIGS

Hi Colleen,

Thank you for sharing your feedback on your recent FIGS order and your experience with the fit of our scrub pants.

We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.

We appreciate your message and hope you choose to shop with us again in the future!

Rated 5 out of 5 stars

Its excellent product.

La materia prima es perfecta el corte es perfecto. Super contenta. Se viene una próxima compra

March 24, 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

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