Wearth London Reviews 372

24/9 - Ordered ear rings as a birthday present. In stock - delivery quote '3-5 days'.
28/9 - Chased on 28th as they were showing 'Not Shipped Yet'.
30/9 - Received 'reply' saying shipping information is not necessarily accurate - they will check and let me
know 'shortly'...
30/9 - I replied saying it was too late - could they pls post direct to recipient
2/10 - No reply. Still showing 'Not Shipped Yet' - have no idea if / when / where they will be shipped.
1. What is the point of providing delivery dates if they are not going to be anywhere close?
2. Why providing 'Tracking' if the information can't be relied upon?
3. Taking 2 days to 'reply' to a very simple question, and then not answering it is not Customer Service.
So if you
- don't care when you receive your order,
- don't care that you can't find out about it, and
- don't care that Customer Service won't answer your questions,
then this could be a company for you...

Thanks Found you online and love the fact you recycle gold never seen that before
Still waiting for them haven’t seen yet but good experience
Looking forward to seeing them

Great service and Brushd recyclable electric toothbrushes are great.

No delivery after 13 days and only communication was that they were chasing supplier - no update since! Really bad company to order from, maybe even a scam!?! Would NOT recommend ordering from this company!

Placed an order for a bamboo silk pillow case on Friday 19th August. I received an email to say thank you for order but my order number is not on the email. I still haven’t received my order and no updates on when it will arrive.
I also entered the 5% discount code before paying (had to sign up to emails) but they still took the full amount and didn’t give me the discount. Poor communication, and disappointing to be waiting so long when I had to pay a delivery charge. The website says 3-5 days. Will not be using again. Got in touch with the company on their website contact form, no response.

Really good experience ordering with Wearth, good products at an excellent price with prompt delivery.

This company acts as a middleman for brands and so orders are split between the brand suppliers and arrive at different times if you order different things. One item took nearly 2 weeks to arrive and one is no good for us and I want to return. And therein lies the problem! 2-3 days for a reply and apparent staff shortages but then to be told the brand has to be contacted about the return. I get what the company are trying to do to bring all these eco brands together but Customer Service needs to be quicker and improvements needed to queries with more than one person being Customer Service. I appreciate there are staff shortages but that is not the customers problem and telling people that there are staffing problems won't fill them with confidence. Nothing I have stated is untrue regarding the delivery set up and yes it is transparent on the website but the underlying problem is that the service is very very slow.

Everything arrived really quickly and was packaged well. Very happy with the items I have ordered.

Ordered an item on 16th - received an email on the 17th asking me to show them my bank statement to prove I had paid as they were having trouble with ApplePay.

I sent a screen shot of the purchase. Then nothing. Emailed a few days later to ask if I would be getting the product and they said it had been sent to the supplier so hopefully it would arrive - my dealings was with them not their 3rd party.

It did arrive today - how it survived I don’t know as it was a glass bottle and it has arrived in a ripped box with a bit of paper around it.

So the item is fine and the delivery time was fine in the end but the combination of the odd having to prove I had paid and the condition it was sent in means I won’t be rushing to use this company again sadly although they sell some nice things.

I understand that this site uses independent businesses, however I have not had a good experience with my purchase. I received no information on delivery or returns. I purchased 2 rings of different sizes, but when my product arrived there was no information about which ring was which size. In addition, the rings were misshapen and had visible join marks, which I would not have expected for the price point that they were. I am also not pleased that I cannot leave a review directly on the product (Gold Stacking Ring from Smoke and Ash), and so cannot warn other buyers about it.

Just discovered the Wreath London website and placed my first order. The item arrived very quickly and I love the whole idea behind the website/brand. I'm always looking for sustainable, eco-friendly brands and this one is great. Highly recommended!

Great products and easy to order, however, this was a gift posted directly to the recipient as I do not live close to them & won't see them. I was unable to put a message/gift note on the parcel so the recipient will not know who the gift is from when it arrives. Would help if could add message

Quick delivery, lovely packaging and the bag I purchased is really good quality.

I'm trying to reduce our household plastic usage so Wearth is fantastic for helping me achieve that. The toothpaste tabs are easy to use once you get used to them. I'm coming back to re-order a refill pack and get a few more things.

Beautiful, useful and sustainable products. Prompt posting and easy website

Gorgeous bag - I use it every day and it’s lovely. Earthy, sustainable jute but very light in colour with an attached interior heavy cotton drawstring bag for purses or anything else. Very happy with it and would recommend Wearth without hesitation.

Everything on wearth is not only kinder to the planet, but well researched, always effective and often better than the non-environmentally friendly alternative. Always value for money.

I was surprised to find toothpaste and mouthwash without fluoride. And especially like the mouthwash that comes in tablet form that you dilute in a small amount of water. I was even more surprised to receive an extra mouthwash free of charge. Thank you Wearth.

I had a great experience with Wearth. Product is perfect and communication was great. Thank you!

I don’t normally resort to giving poor feedback on Trustpilot or similar sites but I’m hoping this will prompt some action. I’ve placed an order on 27 June. Heard nothing. Contacted Wearth via their preferred method (online website form). Still heard nothing. This is a gift needed before 20 July. Not happy with the service