Hi there,
Thank you for sharing your feedback. I am truly sorry to hear that your recent experience with Weava Socks did not meet your expectations, especially after making such a significant purchase for your family.
I want to personally assure you that our material compositions are strictly accurate. Our men's socks are genuinely 98% premium cotton. The reason they (and the children's socks) might feel different from standard cotton socks is due to our advanced high-needle knitting technology. While most regular socks use a loose 30-needle weave, Weava socks are knit at 60 to over 200 needles. This creates a highly dense, smooth, and incredibly durable fabric that doesn't have the typical "fuzzy" feel of standard cotton. We stand firmly behind our materials, which are fully capable of passing rigorous third-party testing.
Regarding the smell you mentioned, we are actually quite surprised. Normally, our products do not carry any unusual odors because we use pure, natural materials and a safe, eco-friendly reactive dyeing process. However, we cannot rule out the possibility that the package might have come into contact with items carrying pungent scents during the transit and delivery process.
A quick tip: We highly recommend giving them a standard machine wash, which will easily remove any external odors picked up during shipping. Furthermore, washing will allow those high-density cotton fibers to "bloom" and settle, revealing their true, soft cotton texture.
If the smell still persists after washing, please reach out to me directly at [service@weavasocks.com] with your order number. We will immediately intervene to investigate this anomaly and ensure we find a proper and satisfactory resolution for you.
Warmly,
Emma
Weava Socks Customer Support