Absolutely terrible Parcels hasn’t arrived and they ignore all emails , phone calls and messages
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Ordered some pet supplies for my cats in October. Never received goods monies have been taken out of my account emailed company had no reply tried ringing company no response as no one answered phone.... See more
The service wasn't as quick as a lot of other businesses but the price was good, and as I had ordered in plenty of time there was no problem having to wait a while. The delivery company had to contac... See more
Good quality sheets, large tub makes it easy to pull them out, and the sheets are all impregnated with the disinfectant. The dog doesn't mind these as there is no strong alcohol smell. I will certainl... See more
Company details
Contact info
N9 Cardiff Bay Business Centre, Titan Road, CF24 5BS, Cardiff, United Kingdom
- 0330 043 9861
- admin@webpets.co.uk
- webpets.co.uk
2.7
Poor
148 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Absolutely terrible
Absolutely terrible
Parcels hasn’t arrived and they ignore all emails , phone calls and messages
August 27, 2023
Took 3 weeks for order to arrive even…
Took 3 weeks for order to arrive even thou I had a delivery day within days of my orders. Constantly tried ringing and emailing no response what so ever. Relieved when order did evened arrive
March 22, 2023
Short changed
Ordered pack of 4 mixers, only 3 arrived and despite contacting them no response
March 16, 2023
First time I have shopped with web pets…
First time I have shopped with web pets and I won't use it again. I waited 3 weeks, and my parcel still hadn't arrived, so I sent an email to enquire. They didn't send a reply, but a couple of days later I got a refund, which was good , but I wonder if I hadn't got in touch, what would have happened.
February 28, 2023
Order in transit and not received by…
Order in transit and not received by carrier for over a week. No reply to
multiple emails, phone line dead. Refund requested. Shocking customer service!
March 16, 2023
You cancelled my order without any…
You cancelled my order without any explanation and didn’t respond to my asking why it was cancelled
February 26, 2023
Order cancelled, with no explanation!
Order was cancelled after 5 days of waiting. No explanation, just an email confirming order had been cancelled. Poor customer service
February 23, 2023
Didn’t send the item
Didn’t send the item . I emailed but no answer . I had to claim back through PayPal after 2 weeks .
February 1, 2023
Ordered puppy food on 31/01/23 on 3/4…
Ordered puppy food on 31/01/23 on 3/4 day delivery and still not received it think I’m being scammed contacting bank in the morning to report it. You can’t even phone them as it’s a dodgy phone number I have emailed them twice now and still had not an answer
February 19, 2023
Item not dispatched until 11 days after order placed
Item ordered on 3-Feb with 'shipping method' cited as 3-4 working days. Nothing to say whether or not the item was in stock, but it wasn't dispatched until 14-Feb. So, 11 days to dispatch it, and no explanation! Really not good enough.
February 16, 2023
The light is a must for the dark nights
The light on this is great and is rechargeable so no need to replace batteries. I use it every day for these dark nights. If the lead was more robust I would give it 5 stars but my collie has bitten thro the tape so not impressed with the strength of the tape. Had lots of good comments on our walks about the light on it so great idea
February 9, 2023
Great price and product
Great price and product. I will definitely buy from here again
February 1, 2023
I received email confirmation that my…
I received email confirmation that my order was getting ready to be shipped and then I received another email the day after to say I was being refunded with no explanation why. I guess they never had them in stock but would have been nice to have been told!
January 10, 2023
Order dog food poor company
Order dog food, it said 3 to 4 days
Now 9 days and still no dog food, sent email and no reply had to bye from else where and no refund so want use again.
January 25, 2023
Web pets kept me informed of every step…
Web pets kept me informed of every step of my delivery and my package was on time and really well packed. I'm very happy with my order and overall experience ☺️
January 13, 2023
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