CeX/WeBuy - United Kingdom Reviews 511,200

Easy to negotiate website. Wanted an update from my S10 phone. Found an S25, mint condition for £500, a third of the price of an S26, so good bargain.
Next day delivery.

Dispatched really quickly, item exactly as described.

We traded in tech that was no longer needed at home, we were pleased to swap for a Nintendo switch 2. The company honour their 5 year guarantee, staff are always helpful and welcoming.

The CEX Saga: A Cautionary Tale
Once upon a time in a bustling city, there stood a small shop with bright yellow signs and shelves stacked high with second-hand gadgets, games, and DVDs. The sign above the door read CEX—a place that promised great deals and easy trade-ins. For many, it looked like a treasure trove. But for those who stepped inside, the story often turned sour.
The First Visit
It began with excitement. A customer walked in, clutching a nearly new phone, ready to trade it for cash. The staff behind the counter barely looked up, their eyes fixed on screens. After a quick glance at the device, they muttered a number—far lower than expected. The customer hesitated but agreed, thinking it was still worth it for the convenience.
Days later, that same phone appeared in the display case, priced at nearly triple the amount. The realization hit hard: the trade-in wasn’t a deal, it was daylight robbery disguised as business.
The Quality Mirage
Another visitor came seeking a bargain. Rows of “refurbished” electronics gleamed under fluorescent lights. A laptop caught their eye—clean, affordable, and labeled “Grade A.” It seemed perfect. But once home, the truth emerged: the battery barely held charge, the screen flickered, and the keyboard keys stuck. Returning it meant facing long queues, defensive staff, and endless excuses.
The promise of quality was just that—a promise, never kept.
The Customer Service Abyss
CEX’s customer service became the stuff of legend, though not for good reasons. Emails went unanswered, calls were ignored, and complaints vanished into the void. Refunds took weeks, sometimes months. The staff, often overworked and undertrained, seemed trapped in a cycle of frustration that spilled onto every interaction.
Customers left not just disappointed, but disillusioned.
The Reputation That Spoke Volumes
Online reviews painted a grim picture: missing accessories, wrong items shipped, and products that failed within days. The same stories repeated across cities and countries. What was once a quirky second-hand shop had become a symbol of poor quality and worse service.
CEX had built an empire on trade-ins and resales, but its foundation was cracking under the weight of neglect.
The Lesson Learned
In the end, the story of CEX isn’t just about one company—it’s a reminder of what happens when profit outweighs care. Trust, once lost, is hard to regain. Customers moved on to better options, leaving behind a trail of frustration and one clear message: value isn’t just about price—it’s about respect, honesty, and reliability.
And so, the tale of CEX stands as a warning to all who chase quick deals without looking deeper. Sometimes, the cheapest choice costs the most.

Very fast service

Disc cases came heavily damaged and 1 of the discs was scratched

No photo but graded A, mint. Didn't disappoint, clearly never been used. Great price, great communication, prompt shipping, excellent packaging. Will happily buy again.

As always a friendly and helpful service. Always a cheery gang behind the counter, real pleasure doing business.

Great movie, good value for money. Fast delivery and very happy with order. Have no problem.

Like the camera very coolio good delivery good service good order everything

No problems ordered what i wanted and was delivered quickly

Can’t fault the guys and girls in reading everytime I’ve visited the store they’re been helpful and knowledgeable, I’ve been building a few pcs as of late so have also been to the stores in Bracknell and High Wycombe and the same again there, polite staff. Competitive pricing on there products and 5 year warranty what’s not to love!

They've provided us with reliable technology at affordable prices. They are good at what they do!

Hey Team! Thanks for the support.

This is a quote from the company
“Since the inception of CeX, we thrive in providing exemplary customer service as that is one of the foundations of building lasting business relations. While being courteous and customer-oriented, we also expect customers to respect staff members.”

So after a staff member threatened me on the phone and I called them out on it I get an account ban? Absolute joke of a company and their customer services won’t even consider the customer or how they’ve been treated by the staff

fair dealing, good prices, fast delivery.

Low price well packaged delivery good

Didn't like the way I was addressed on returning an item that wasn't working.

Quick process and once my items where check the money arrived in my account the same day on two separate occasions