The delivery was very quick, but I wondered why it had no original box, charging lead and instructions. Was it second hand as there was no mention of it that I could see when I placed my order. Also t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm always amazed at the vast range of current and vintage hard/software you can buy and sell. I've had a great experience trading things from consoles and games to cameras, phones and streaming sti... See more
I buy most of my games from CeX. Their prices are great, it's a user-friendly website, delivery is quick & v reasonably-priced....and I sometimes pop into my local branch, where the store layout is cu... See more
Cex almost always excellent :) good price on this Chipolo Pop Bluetooth tracker, 30% of new price, perfect condition in original packaging. Quick delivery but I'd have appreciated tracking which... See more
Company details
- Cell Phone Store
- Cell Phone Accessory Store
- Computer and Accessories Store
- Gaming service Provider
- Movie Rental Store
Written by the company
CeX is the UK’s largest second-hand electronics and entertainment specialist with 390+ stores across the UK and 600+ Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Written by the company
Contact info
London, United Kingdom
- https://uk.webuy.com/support/
- webuy.com
4.1
Great
511K reviews
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Returns
I have had to send back a number of different things I wrongly bought in the last few weeks. The return process has been stress free and the communications good. Full marks for customer service.
April 28, 2026
Unprompted review
Great communication
Great communication , delivered and the condition all bang on. The buying was easy. The website and filters a little clunky or it would have been 5 stars
April 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sent wrong item.went to store to return…
Sent wrong item.went to store to return the item and was told original item would be re-sent.instead got a refund a few days later.which then told me to re order product.product was sold already.no promised call or confirmation email as promised from store assistant.then had to re buy from another site at more cost and wait.
April 16, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Craig,
Thank you for your review.
Sorry to hear that you received the wrong item. Our items are listed as per their specifications, but we can never negate the factor of human error.
I have highlighted this case to the store management so their buy-in and dispatch procedures can be reassessed.
Should there be any discrepancies raised, we advise customers to return the item so it can be checked by our team, and a resolution can be offered as per our online returns policy.
We try to fulfil as many replacement requests as possible but, in case the item is out of stock or if a replacement cannot be processed for any reason, in such cases, a refund is provided to the original mode of payment.
I note that a refund was issued for your order. If there is anything more that you would like to discuss, please write to us via our support page and we will be happy to help.
Regards,
Jessica
Missing accessory, no reasonable resolution
Bought a Corsair K70 RGB PRO keyboard from CeX. The advertised product image showed the keyboard with the wrist rest included, but mine arrived without it. I contacted support and was told the wrist rest is considered a “non-essential accessory” because the keyboard still functions without it, so they refused any partial refund or store credit.
The keyboard works, but it feels incomplete and the missing wrist rest affects comfort and overall value. Disappointing handling of what should have been a simple partial resolution.
April 17, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Kevin,
Thank you for taking the time to leave your review and for bringing this to our attention. We completely understand your concern regarding the wrist rest not being included with your order, and we appreciate the opportunity to provide some clarity around this.
When it comes to our graded items, the accessories included can vary depending on the condition grade assigned to the product. For items graded as Grade B or Grade C, only the essential components necessary for the item to function as intended are provided. Non-essential accessories such as a wrist rest will not be included with these grades. This is a standard part of our grading framework, which is designed to offer customers a more flexible and cost-effective purchasing option while ensuring full functionality of the core product.
Regarding the images displayed on our website, please note that these are used for illustrative purposes only. Given the extensive and varied range of stock that we manage, it is not always feasible to display the exact item or every included accessory for each individual listing. The product is supplied strictly in accordance with the listing title and the corresponding grade description. That said, if the item does not fully meet your requirements, you are of course welcome to return it under our unwanted returns policy. We also offer Grade A items, which typically include all original accessories, subject to availability, and our team would be more than happy to assist you in exploring that option.
Regards,
Nikita
Cex Warrington
They are really lovely and nice and helped me with a problem with the hard drive plastic shell and replaced it for me also they let me swap a console for a new one so I think they brilliant and would very highly recommend to people
April 28, 2026
Unprompted review
Great price(as always)
Great price(as always), excellent guarantee , super fast delivery. What's not to like?
April 18, 2026
Bought a console
Easy to buy from, quick delivery, well packaged. Came as it same it would.
April 20, 2026
Really quick delivery service
April 19, 2026
Fast service and good experience
Fast service, quality products and overall a good experience!
April 13, 2026
All very good
April 19, 2026
Excellent site and item just as…
Excellent site and item just as described, I was expecting some kind of visual wear but the item was in immaculate condition and underpriced if I’m being honest. Very fast payment and I will definitely be returning again.
April 16, 2026
Came really quick very happy with my…
Came really quick very happy with my purchase. Nice surprise didn't expect a steel book.till the next time .
April 16, 2026
Easy to buy but sticky
Easy to buy, good delivery but the camera was a bit sticky and there was no mention of this before.
April 14, 2026
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