Really, it was the salesperson, Jonathan Peden. He didn't pressure us at all - if there was pressure it's because he was following orders. He just supplied information, left the room when we wanted to... See more
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See what reviewers are saying
Branch manager Stephen Dietrich did his best to secure a fair price for my father's car--and he was professional, efficient, and kind. (A quite rare combination, in my experience!) Note: the price I w... See more
Jon was super nice and thorough. The process was quick and easy and he was very accommodating while we had some time conflicts. Overall, a good experience. We would use again in the future and also re... See more
Sold my 2013 Subaru Impreza Premium Sport Wagon to webuyanycar.com in Bala Cynwyd today, and the process was super quick and easy. In addition to great customer service, Jon P., our WBAC Rep was super... See more
Company details
About We Buy Any Car® USA - Bala Cynwyd, PA
Written by the company
We Buy Any Car: The Fast, Safe, and Fair Way to Sell Your Car
We Buy Any Car removes the stress of private sales and dealer trade-ins. We’ve spent years refining a process that is transparent, hassle-free, and focused on immediate payment.
How It Works in 3 Steps:
- Online Valuation: Find out what your vehicle is worth in seconds.
- Book an Appointment: Pick a date and time that works for you.
- Get Paid: Choose corporate check, ACH, wire transfer, or instant payment via Zelle.
Why Choose We Buy Any Car?
We aren't a dealership—buying cars is all we do. That means no upselling or "fuzzy trade-in math." Whether you have a car, truck, van, or SUV, our expertise ensures a smooth transaction.
- Proven Trust: Join almost 500,000 customers who have sold to us.
- Speed: Most vehicles are purchased in about 1 hour.
- Convenience: Visit one of our 124 local branches or use our mobile buying service.
Get In. Get Out. Get Paid.® - Schedule your no-obligation appointment today!
We Buy Any Car Reviews
Written by the company
- Free Online Valuation
- Get an instant free online valuation for your car by visiting our website.
- Hassle-Free Experience
- Selling your car shouldn't be stressful which is why we make it easy to sell your vehicle without the aggravation and anxiety of trading in or selling privately.
- Fast, Secure Payment
- We offer fast payment on the spot. In as little as 30 minutes, you’ll have a check in hand that you can cash right away, same day.
We Buy Any Car Guaranteed
Sell Your Car Fast, Safe, Fair in Under 1 Hour
Selling your car? We Buy Any Car guarantees to buy it fast, safe and fair without the hassle of trading in or selling privately.
Contact info
15 Cynwyd Road, Suite 100, 19004, Bala Cynwyd, PA, United States
- (484) 436-2217
4.9
Excellent
797 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything we have heard about "We Buy…
Everything we have heard about "We Buy Any Car" that we didn't believe.
Prompt, transparent, and reasonable. We were done with the expected offer and a check in less than an hour.
July 20, 2024
Professional and courteous
July 11, 2024
I wanted a payment closer to what was…
I wanted a payment closer to what was proposed on line. it was a very interesting process. The agent was very professional and knowledgeable. Overall it was a positive experience.
July 6, 2024
Reply from We Buy Any Car® USA - Bala Cynwyd, PA
Hi Steven and thank you for choosing webuyanycar.com to sell your Acura TL. Thanks also for taking time to rate the customer service experience you received from the team in Bala Cynwyd. We're sorry to hear we failed to deliver on our legendary five-star service and would love to make it right in any way we can.
The online valuation estimate was based on your disclosures that the car was in good physical and mechanical condition. We do provide tools online for you to tell us about any problems and we recommend customers use the damage assessment tools we provide to get an accurate valuation estimate.
Our offer is always based on the overall condition of the vehicle and unfortunately there were some issues including problems with the power steering, tears on the drivers seat and multiple other issues beyond what we can consider normal wear and tear for a vehicle of this age.
Despite the problems with the Acura, I'm pleased to see we were able to make you an offer we could shake hands on and earn your business. We do have to strike a balance between meeting a customer's expectations and making a modest margin and we're sorry we couldn't get closer to the value you were hoping to get.
We promised you a five-star customer service experience and fell short. Because of that, I have opened a complaint on your behalf and that has been escalated to Carlos, the local Area Manager. Carlos has tried reaching out to you directly numerous times but has been unsuccessful at getting you on the phone. We remain committed to you and kindly ask that you return our calls or email our customer experience team at customerfeedback@webuyanycarusa.com.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
Great salesperson
Great salesperson, who was willing to work with us to get the best deal
July 2, 2024
Great Experience at WeBuyAnyCar
Dee from WeBuyAnyCar helped us. He is very professional and friendly to work with. We were in and out for around one hour with a check in hands. Recommend this place to anyone looking for a place to sell cars.
July 6, 2024
Steven provided a not so stressful…
Steven provided a not so stressful experience and explained the numbers in a way that made sense and that allowed me to adjust my expectations in valuations.
June 26, 2024
Steve at Bala Cynwyd was excellent.
June 25, 2024
The Company is doing Excellent by having Dee Hylton as a Manager - Pleas promote him!
The Company is doing Excellent by having Dee Hylton as the Manager and he should be the CEO of the company. Knowledge, efficienct, respectful, expedient excellent customer service.
The Company is doing wrong by not giving more for the car. When I told others how much I received, they sold to others companies.
June 8, 2024
We are satisfied customer because the…
We are satisfied customer because the appraisal of our car was honest and the offer was reasonable. So, we got the deal done quickly.
June 6, 2024
Pleasant customer service
Overall, the customer service was pretty nice. The main thing that upset me was the check they gave me for my 2009 Nissan. I was quoted a pretty decent price by the one of the employees but apparently the higher ups didn’t seem my car worthy of it; so they ended up giving me less than half the quoted price. Again, the employee was nice and helpful but I wanted more money for the car.
June 5, 2024
Reply from We Buy Any Car® USA - Bala Cynwyd, PA
Hi Nadira,
Thank you for taking the time to leave feedback about your experience. We take customer service seriously and would like to review your appointment and address your concerns. Our leadership team has tried reaching out to you numerous times without success. We’ve made several calls and left several messages in an attempt to speak with you 1-on-1 but unfortunately, we’ve exhausted all options at this time.
We're sorry we could not meet your expectations on price. We understand a pricing change can be frustrating and we’re sorry that soured your overall customer service experience. Our online valuation tool is based off the information we receive from our customers, but like any other reputable buyer it’s not a firm offer. We need to physically inspect the vehicle to ensure the vehicle matches the condition reported online.
From our detailed notes, we can see there were several online valuations completed on 04/28/2024, 05/08/2024, and 05/30/2024. Each time different damage was entered including a simple scratch and a fluid leak. Unfortunately, our Branch Manager identified a variety of other problems with the vehicle that we were previously unaware of prior to our in-branch appraisal of the Nissan.
The vehicle inspection report shows the 2009 Nissan had a variety of damage like the check engine light illuminated, a misaligned front bumper, and a damaged entertainment unit. Additionally, and most significantly, the vehicle was branded with a salvage title that negatively impacted what we could offer. As a licensed dealer, we are required to disclose a salvage title when trying to resell a vehicle. It’s a major red flag for buyers and unfortunately hurts the resale value of vehicles.
Hopefully our process was followed and you were invited to join us during the appraisal of the vehicle so you could see what we see and understand why we arrived at the number we did. We never pressure anyone to sell and only complete a deal if our customers are happy to do so.
We’d love to speak with you to better understand your experience. We remain committed to giving you a positive outcome and kindly ask that you return our calls. You can also reach out to our customer experience team directly by emailing customerfeedback@webuyanycarusa.com.
Kind Regards,
Kevin, on behalf of webuyanycar.com
Thoroughly explained all steps
Addressed any concerns I might have had, a few times before I even brought up the question. Explained every step of the process but was still quick. 10 out 10 service.
June 5, 2024
Had a good experience selling my old…
Had a good experience selling my old car yesterday. Thank you Stephen.
June 5, 2024
Easy Process
It was a simple process and took a very short amount of time. They were honest and helpful.
May 29, 2024
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