We Buy Any Car® USA - Bala Cynwyd, PA Reviews 

809
•
TrustScore 5 out of 5

4.8

15 Cynwyd Road, Suite 100, 19004 Bala Cynwyd, PA, US

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Jon was professional and personable, thorough and accommodating. He was forthright and honest and there was never any pressure. He couldn't have made my experience any easier, I would happily do it... See more

Company replied

Rated 5 out of 5 stars

Really, it was the salesperson, Jonathan Peden. He didn't pressure us at all - if there was pressure it's because he was following orders. He just supplied information, left the room when we wanted to... See more

Rated 5 out of 5 stars

Branch manager Stephen Dietrich did his best to secure a fair price for my father's car--and he was professional, efficient, and kind. (A quite rare combination, in my experience!) Note: the price I w... See more

Rated 5 out of 5 stars

Stephen, at your Bala Cynwyd office, was very competent and extremely pleasant. He carefully explained everything to us and even reminded us to look in our car's sunglasses compartment and to check t... See more


Company details

  1. Car Dealer

About We Buy Any Car® USA - Bala Cynwyd, PA

Written by the company

We Buy Any Car: The Fast, Safe, and Fair Way to Sell Your Car

We Buy Any Car removes the stress of private sales and dealer trade-ins. We’ve spent years refining a process that is transparent, hassle-free, and focused on immediate payment.

How It Works in 3 Steps:


  • Online Valuation: Find out what your vehicle is worth in seconds.
  • Book an Appointment: Pick a date and time that works for you.
  • Get Paid: Choose corporate check, ACH, wire transfer, or instant payment via Zelle.

Why Choose We Buy Any Car?

We aren't a dealership—buying cars is all we do. That means no upselling or "fuzzy trade-in math." Whether you have a car, truck, van, or SUV, our expertise ensures a smooth transaction.

  • Proven Trust: Join almost 500,000 customers who have sold to us.
  • Speed: Most vehicles are purchased in about 1 hour.
  • Convenience: Visit one of our 124 local branches or use our mobile buying service.

Get In. Get Out. Get Paid.® - Schedule your no-obligation appointment today!

We Buy Any Car Reviews

Written by the company

Free Online Valuation
Get an instant free online valuation for your car by visiting our website.
Hassle-Free Experience
Selling your car shouldn't be stressful which is why we make it easy to sell your vehicle without the aggravation and anxiety of trading in or selling privately.
Fast, Secure Payment
We offer fast payment on the spot. In as little as 30 minutes, you’ll have a check in hand that you can cash right away, same day.

We Buy Any Car Guaranteed

Sell Your Car Fast, Safe, Fair in Under 1 Hour

Sell Your Car Fast, Safe, Fair in Under 1 Hour
Selling your car? We Buy Any Car guarantees to buy it fast, safe and fair without the hassle of trading in or selling privately.

Contact info

  • 15 Cynwyd Road, Suite 100, 19004, Bala Cynwyd, PA, United States

  • (484) 436-2217

4.8

Excellent

TrustScore 5 out of 5

809 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(809)

7,300 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy

Quick and easy, plus they are fair and tell you everything even if you don't ask.would highly recommend. And they were better than the new car dealer.

October 31, 2024
Rated 5 out of 5 stars

Honesty

Honesty
Courtesy
Fairness
Made for an easy good experience with the price that I expected.

October 27, 2024
Rated 4 out of 5 stars

District Manager does the right thing

The company was reactive and made things right. The sales rep needs further training to be upfront with customer. The district manager is doing his job.

October 11, 2024
We Buy Any Car® USA - Bala Cynwyd, PA logo

Reply from We Buy Any Car® USA - Bala Cynwyd, PA

Update: 10/23/24

Hi Joseph,

Thanks for taking the time to speak with Carlos. We truly appreciate your business and feedback. We're thrilled we could connect with you directly and address your concerns.

If there is anything else we can do for you, please don't hesitate to call Carlos or email our customer experience team at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

--------

Hi Joseph,

Thanks for leaving a review about your experience. Our leadership team takes customer service seriously and we’d love to connect with you directly to address your concerns.

We have a 5-star rating from 50,000+ customers because we strive to offer unparalleled service to each and every customer. Your experience sounds outside the norm. We have zero tolerance for a bad attitude, and anything less than our absolute best is unacceptable to us. I have asked the Area Manager to personally reach out to you so we can learn more about your experience and listen to your feedback 1-on-1.

Regarding price, like any reputable buyer we perform a physical appraisal of every vehicle we buy. Condition plays an important role in a vehicle’s resale value and we need to take any damage into consideration when making our firm offer. We’re not worried about normal wear and tear like dings and dents, and if we gave you the impression small chips were the driving factor behind our offer, we do apologize. Clearly there was a miscommunication, and it's on us to clear the air.

Reviewing the detailed notes, photos and videos of your appraisal, it appears the vehicle was in numerous accidents including one in January 2018, another in January 2020 and a third in September of 2023. Accident history is a major red flag and will negatively impact the resale value of any vehicle.

We’re sorry we missed the mark and didn’t deliver the 5-star experience we’re known for. We believe every customer should have a positive outcome and we’ll be happy to speak with you directly. We’d love the opportunity to tackle your concerns together and restore your faith in We Buy Any Car. Please be on the lookout for our calls.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Rated 5 out of 5 stars

Be careful on your phone consultation

The process went on time and was relatively easy. There was some confusion between the deals before I arrived and the only warning would be to trust your online offer vs what you get on the phone. The phone rep didn’t do a thorough job on evaluating the car and the phone offer was well above the online offer. Even after rechecking the offer with a follow-up call I was assured the higher offer was valid, but after the car inspection it was clear the phone offer neglected the accident I indicated on the online form, that was the offer I was given after the inspection. After some investigation by the helpful branch manager it was clear the higher offer was wrong but an honest mistake. I still went through with the sale since it as a fair offer and even minor accidents really kill the car value. Car eval was thorough so don’t think they won’t find problems since they surely will, be honest you’ll get an honest offer.

September 17, 2024
Rated 5 out of 5 stars

Great experience with Stephen!!

I had an excellent experience with Stephen at the location here in Bala Cynwyd. He was very friendly, personable, and knowledgeable, and went the extra mile in explaining everything about the appraisal as he went through it. In addition, we had some conversations about other issues that we related on, and he was very helpful in that as well. I would've left happy even if I didn't sell my car with him. If only all sales/customer service reps were like Stephen! The world would be a better place.

September 1, 2024
Rated 5 out of 5 stars

Deangelo made selling my car an easy…

Deangelo made selling my car an easy experience. He was pleasant and took the time explain the process and how they came to their offer. Would recommend Deangelo at We Buy Amy Car if you are looking to sell your car. A different experience than dealing with the dealership.

September 4, 2024
Rated 4 out of 5 stars

Basically pleased but, really!?!

The representative, Dee, was helpful, professional and friendly. Got the deal done. I knew what kind of hinky deal making algorithm I was getting into and he made it as painless as corporate would allow. Nice dude. Without question, I was not thrilled with the final offer, but it was mine to take or leave. And I took it.
That said...the "office" and lot looks like a sketchy dump. You could really improve on your aesthetics. Looks like a chop shop and they have you stand outside in 95 degree weather for an hour while they evaluate your car. It's almost as if it's a company aim to make the customer literally "sweat" it out, so they just can't wait to leave. Would I do it again? In a pinch, sure. But you asked for honesty. Do better.

August 30, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look