We Buy Any Car® USA - Brandon, FL Reviews 

622
TrustScore 5 out of 5

4.8

128 W Robertson St, 33511 Brandon, Florida, US


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Rated 5 out of 5 stars

Dominic is excellent at what he does, and he's never met a stranger. He makes you feel comfortable from the moment you get there. He was friendly, efficient, and kept explaining what the procedure was... See more

Rated 5 out of 5 stars

Michael gave us the Rockstar treatment! After going to several car dealerships for appraisals and quotes and being treated at some of the dealerships as just another number. It was a relief to be gree... See more

Rated 5 out of 5 stars

The atmosphere was peaceful and Michael was very helpful and kind. He's highly accommodating and authentic, and it was a blast when he played music for us as we finished the paperwork. It made me more... See more

Rated 5 out of 5 stars

Despite the recent impact of Hurricane Milton and the team managing power outages, the 3 representatives who helped us did so in a professional & efficient manner. Every hurdle we came across, the tea... See more


Company details

  1. Car Dealer

About We Buy Any Car® USA - Brandon, FL

Written by the company

We Buy Any Car: The Fast, Safe, and Fair Way to Sell Your Car

We Buy Any Car removes the stress of private sales and dealer trade-ins. We’ve spent years refining a process that is transparent, hassle-free, and focused on immediate payment.

How It Works in 3 Steps:


  • Online Valuation: Find out what your vehicle is worth in seconds.
  • Book an Appointment: Pick a date and time that works for you.
  • Get Paid: Choose corporate check, ACH, wire transfer, or instant payment via Zelle.

Why Choose We Buy Any Car?

We aren't a dealership—buying cars is all we do. That means no upselling or "fuzzy trade-in math." Whether you have a car, truck, van, or SUV, our expertise ensures a smooth transaction.

  • Proven Trust: Join almost 500,000 customers who have sold to us.
  • Speed: Most vehicles are purchased in about 1 hour.
  • Convenience: Visit one of our 124 local branches or use our mobile buying service.

Get In. Get Out. Get Paid.® - Schedule your no-obligation appointment today!

We Buy Any Car Reviews

Written by the company

Free Online Valuation
Get an instant free online valuation for your car by visiting our website.
Hassle-Free Experience
Selling your car shouldn't be stressful which is why we make it easy to sell your vehicle without the aggravation and anxiety of trading in or selling privately.
Fast, Secure Payment
We offer fast payment on the spot. In as little as 30 minutes, you’ll have a check in hand that you can cash right away, same day.

We Buy Any Car Guaranteed

Sell Your Car Fast, Safe, Fair in Under 1 Hour

Sell Your Car Fast, Safe, Fair in Under 1 Hour
Selling your car? We Buy Any Car guarantees to buy it fast, safe and fair without the hassle of trading in or selling privately.

Contact info

  • 128 W Robertson St, 33511, Brandon, Florida, United States

  • (813) 603-6292

4.8

Excellent

TrustScore 5 out of 5

622 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(622)

7,245 reviews in the last 12 months

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Rated 1 out of 5 stars

Scammers

Scammers, just take your car to a junkyard you’ll get much more

April 14, 2024
We Buy Any Car® USA - Brandon, FL logo

Reply from We Buy Any Car® USA - Brandon, FL

Hi Kemar and thanks for responding to our request to rate the customer service experience delivered by the team who helped you at our Brandon location. We're sorry to hear that they did not provide the five-star customer service experience we are famous for and we want to make that right in any way we can.

I see that we successfully purchased your Ford Taurus but it had many problems which were not disclosed to us when you requested a valuation. Although you did state that the vehicle had issues, you did not provide any details and our website did warn you about this before you skipped the condition assessment page.

Like any professional buyer, we always carry out an appraisal before we cut a check. This includes physical and mechanical checks and we also run OBD2 diagnostics to check for any engine or drivetrain issues. At the branch, the car started smoking and leaking green coolant. We also noted that the key had a programming issue and must be placed in the center console to start the car.

On running diagnostic checks, it was clear there were many problems:

P0420 Catalyst System Efficiency Below Threshold Bank 1
P0430 Catalyst System Efficiency Below Threshold Bank 2
B0001-13 Driver Frontal Stage 1 Deployment Control: Circuit Open
B0002-13 Driver Frontal Stage 2 Deployment Control: Circuit Open
P0217-00 Engine Coolant Over Temperature Condition: No Sub Type Information
P0420-00 Catalyst System Efficiency Below Threshold Bank 1
P0430-00 Catalyst System Efficiency Below Threshold Bank 2
P059F00 Active Grille Air Shutter "A" Performance/Stuck Off
P1285-00 Cylinder Head overtemperature detected.

As the vehicle was overheating and could not safely be driven, we determined it to be a non-runner which has a considerable impact on the valuation we can offer. As a non-runner, the junk yard would definitely be the best place to sell as they can strip the car for parts. That is not our business and most likely we will sell to a vehicle recycler to cover our costs. We are not a junk car buyer and only ever buy junk cars as a courtesy to our customers. Had we known the vehicle was a junker, we would have given you a very different valuation estimate upfront.

While I'm glad to see we were able to take this problem vehicle out of your hands, we're sorry that you did not have a great customer service experience. Our leadership team has tried reaching out to you several times, but we've been unsuccessful at getting you on the phone. We value your business and would love to connect with you directly. Please return our calls or email our customer experience team directly at customerfeedback@webuyanycarusa.com.

Thank you for letting us know you are unhappy and for giving us the opportunity to restore your faith in webuyanycar.com.

Warmest regards,

Kevin, on behalf of webuyanycar.com

Rated 5 out of 5 stars

I like how he explains the whole fair process

In recent times one comes to expect little in the way of customer satisfaction. This is not the case with Michael's office at We buy any car in Brandon, Florida. We were greeted as if we were old friends reuniting, in a spacious bright office filled with personal memorabilia, by a smiling face and friendly greeting. Selling my car made me at first very wary of the transaction, but I left after a very pleasant process with nothing but positivity flowing through me. I would highly recommend Michael in Brandon to anyone wanting to sell their car. I hope the company appreciates what he brings to the customers, total commitment to customer satisfaction.

April 8, 2024
Rated 5 out of 5 stars

Michael was courteous and thorough …

Michael was courteous and thorough in his inspection of our car explaining every detail he noted in the paperwork. The information he shared will be helpful in future car purchases. Michael walked us through the offer process and worked with us to get a reasonable offer. We walked out of the door, check in hand.

March 23, 2024
Rated 1 out of 5 stars

TAKE YOUR BUSINESS ELSE WHERE!

**Update** Got a call from the company after I explicitly wrote that I didn’t want a call. I will most definitely be recommending any other company but this one.

Feel like being pressured to write a review? Or want to be lowballed on a car? Come to this place, they got it handled. I truly didn't want to write a review to boost someone's pay after being reminded in every conversation. The experience was nice and the atmosphere was great! I felt almost pressured to write the gentleman a review, he told me about one review that was written on the pricing and it affected his pay even though "pricing the car" isn't what he does. I know that the "pricing" of the car isn't the gentlemen's doing or his calculations, but after I sold my car to them I realized I could've got more from my car. The lowballed me first, then almost immediately after saying that it won't cut it, they "fought" for the price I wanted which was actually given pretty easily it seemed. I definitely regret selling my car to this company. I don't want a call from this company explaining to me about what was done or how something works since the lady who wrote the review got a call explaining that. This company won't be recommended from me to others, truly because I feel like I was cheated out of a car. I know the car I was selling wasn't in the absolute best condition, but it easily could've been sold for more than what they gave me.

March 7, 2024
We Buy Any Car® USA - Brandon, FL logo

Reply from We Buy Any Car® USA - Brandon, FL

Hi BK,

We’re sorry to hear you felt pressured to leave a review and lowballed on price. That’s truly not our intent and if that was your experience, then you genuinely received poor customer service during your appointment.

We wouldn’t have a 5-star rating from 50,000+ customers if that was everyone’s experience. Our leadership team cares about our customers, it’s why we investigate and reach out directly to address any concerns.

Clearly there was miscommunication and there’s plenty to investigate. Our leadership team reviewed your appointment and concluded the vehicle changed in price due to undisclosed damage during the online valuation process. Our records indicate that prior to the appointment, information submitted about the vehicle online did not include any damage disclosures. This meant we provided a valuation in line with a vehicle that was in good working order. However, once we were able to see the vehicle in person, we discovered a variety of damage that is outside the realm of normal wear and tear.

In the spirit of full transparency, we had an independent third-party also inspect the 2010 Ford and they identified a number of reconditioning items. Using the industry-standard NAAA vehicle condition grading system they rated the vehicle a 1.9 which equates to, “shows signs of severe abuse”

Customer service is our top priority and we’ll always try and reach out to provide a positive outcome. Since you don’t want to speak with us and declined any further, meaningful contact, we can’t go above and beyond like usual. It’s a shame as we always want to do the right thing by our customers, even more so if they feel they were treated unfairly.

We remain committed to giving you the positive experience all our customers receive. If you have a change of heart and would like to discuss this further, please don’t hesitate to call Area Manager, George back. We appreciate your business and hope to have the opportunity to hear from you and restore your faith in We Buy Any Car.

Kind regards,
Kevin, on behalf of webuyanycar.com

Rated 5 out of 5 stars

Michael gave us the Rockstar treatment

Michael gave us the Rockstar treatment! After going to several car dealerships for appraisals and quotes and being treated at some of the dealerships as just another number. It was a relief to be greeted so warmly by Michael. He was a great host while we waited for his assessment of the car. Prior to us arriving for our appointment with him, he was honest and patient with all of our questions. He worked with us to get the most fair deal for our vehicle. We will no longer be selling or trading our cars to a dealership after seeing how much better our experience can be with both Michael & webuyanycar.com

March 19, 2024
Rated 5 out of 5 stars

Overall the sale of my car went smoothly and was very positive.

Overall the sale of my car went smoothly and was very positive. Michael was very professional and straightforward in explaining the whole process including his thorough inspection of my car. He also provided me some tips on what to look for when buying a used car. He was a pleasure to work with and was very helpful in coming to agreement on a final price for my car. Michael is a positive role model in providing customer service!

March 14, 2024
Rated 5 out of 5 stars

Listen I dealt with Michael and I know…

Listen I dealt with Michael and I know he wants to be fun and he is. He's a great guy. But what made my experience 5 star was he also showed me what to look for in buying a vehicle. So not only was he great but he gave me so.e great advice for my future purchases

March 8, 2024

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