Anthony, was very pleasant and professional. However, after conducting the inspection, & receiving the key to test the vehicle, he was unable to move it down the drive for a test. He saw that there we... See more
Company replied
Location
Switch location248 East Crogan Street, Building 200, Suite 204, 30046 Atlanta, Georgia, US
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See what reviewers are saying
Aijah was warm and friendly. She is well informed and did a thorough inspection. She informed us the paperwork we signed would be sent to us in an email. The email took longer than I expected causi... See more
I took my car there for some cash, the staff Felicia assisted me and she was amazing, going above and beyond to give me the best experience i never expected, she made my day an awesome one, well manne... See more
Roshan, Was and Awesome attendant whom was more than informative and professional. I also met with Ben the branch manager both of which are based out of the Lawrenceville location. This is my sec... See more
Company details
About We Buy Any Car® USA - Lawrenceville, GA
Written by the company
We Buy Any Car: The Fast, Safe, and Fair Way to Sell Your Car
We Buy Any Car removes the stress of private sales and dealer trade-ins. We’ve spent years refining a process that is transparent, hassle-free, and focused on immediate payment.
How It Works in 3 Steps:
- Online Valuation: Find out what your vehicle is worth in seconds.
- Book an Appointment: Pick a date and time that works for you.
- Get Paid: Choose corporate check, ACH, wire transfer, or instant payment via Zelle.
Why Choose We Buy Any Car?
We aren't a dealership—buying cars is all we do. That means no upselling or "fuzzy trade-in math." Whether you have a car, truck, van, or SUV, our expertise ensures a smooth transaction.
- Proven Trust: Join almost 500,000 customers who have sold to us.
- Speed: Most vehicles are purchased in about 1 hour.
- Convenience: Visit one of our 124 local branches or use our mobile buying service.
Get In. Get Out. Get Paid.® - Schedule your no-obligation appointment today!
We Buy Any Car Reviews
Written by the company
- Free Online Valuation
- Get an instant free online valuation for your car by visiting our website.
- Hassle-Free Experience
- Selling your car shouldn't be stressful which is why we make it easy to sell your vehicle without the aggravation and anxiety of trading in or selling privately.
- Fast, Secure Payment
- We offer fast payment on the spot. In as little as 30 minutes, you’ll have a check in hand that you can cash right away, same day.
We Buy Any Car Guaranteed
Sell Your Car Fast, Safe, Fair in Under 1 Hour
Selling your car? We Buy Any Car guarantees to buy it fast, safe and fair without the hassle of trading in or selling privately.
Contact info
248 East Crogan Street, Building 200, Suite 204, 30046, Atlanta, Georgia, United States
- (770) 615-2547
4.9
Excellent
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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LOW BALL TACTS SELLING CAR
August 21, 2024
Reply from We Buy Any Car® USA - Lawrenceville, GA
Hi Milton and thank you for choosing to sell your 2010 Toyota Camry to webuyanycar.com. We promise every customer a five-star customer service experience and are sorry to hear that we let you down. We are very keen to understand what went wrong and restore your faith in the honesty and integrity of our team.
I do see that you valued the car five times on our website and disclosed different mileage readings. Five of these, including the latest, stated that the vehicle had 158,696 miles on the odometer. Mileage is a very important factor in determining the resale value of a vehicle and I see in our appraisal notes and photographs that the Camry had covered an additional 30,529 miles bringing the reading close to 190,000 miles.
The other important factor when valuing a vehicle is condition. We do ask about any problems during the online valuation process and I see that when you completed your last online valuation on 7/30/2024 you disclosed that the vehicle had no physical or mechanical issues.
Like any professional buyer, we do carry out an appraisal which includes physical and mechanical checks. We also complete a short test drive and run vehicle history and diagnostic checks. The diagnostic checks flagged three diagnostic codes including two related to the ABS systems:
P0420 - Catalyst System Efficiency Below Threshold Bank 1
C1201 - ABS Inlet Valve Coil LF Circuit Short to Ground
C1241 - Low or High Power Supply Voltage
The OBD2 diagnostic report did flag that trouble codes had been cleared recently with the vehicle having only run for 19 minutes since codes were cleared.
Taking into account issues reported by the Camry's diagnostic computer, the 20% increase in miles and other damage which was not covered by fair wear and tear, I'm pleased to see we were able to make an offer you were happy to accept and would love to know how our team could have handled this better in the circumstances.
Ultimately, you should have had a five-star experience with us. We are famous for our exceptional customer service and we won't rest until we address your concerns and restore your faith in our team.
I have escalated your comments to your local Area Manager who has tried reaching out several times without success. Our leadership team is eager to connect with you, but we’ve exhausted all attempts and options available to contact you directly. We kindly ask that you return our calls or email our customer experience team directly at customerfeedback@webuyanycarusa.com
Warmest regards,
Jeremy, on behalf of webuyanycar.com
Very personalized and quick response
Very personalized and quick response. Customer service was very professional and personable.
September 1, 2024
Great experience and service Ryan at…
Great experience and service Ryan at the Lawrenceville location got me a fair price for my vehicle and I left satisfied I would recommend this service to others 😀
August 24, 2024
Accomodating
August 21, 2024
Fast and on time.Nohassle,straights…
Fast and on time.Nohassle,straights forward.. trying to sell go to them.Hour tops.
August 17, 2024
I had a wonderful experience with…
I had a wonderful experience with selling my car. The guy who helped me was AMAZING! I would recommend 10/10!
August 13, 2024
We had a fantastic experience with Ryan at We Buy Any Car. She was professional, efficient, and made the entire process smooth and hassle-free. We highly recommend Ryan for anyone looking to sell thei
We had a fantastic experience with Ryan at We Buy Any Car. She was professional, efficient, and made the entire process hassle-free. We highly recommend Ryan for anyone looking to sell their vehicle with confidence and ease.
August 8, 2024
Unprompted review
Ryan was a wonderful help,and very…
Ryan was a wonderful help,and very kind and polite, my experience was also fast and easy.
July 31, 2024
Unprompted review
Great customer service
July 28, 2024
Ryan was great and professional
Ryan was great and professional! The process took longer than I thought, but the process was organized
July 10, 2024
Don't believe their online quote! Basically just a trade in, just not at a car delear.
I was sent an online email from you for buying my car at over $11k the first time. The second time it was $10,150. When I actually made an appointment and sold it I only received $8,600.
The gentleman I worked with, Anthony, was extremely great!!
July 6, 2024
Reply from We Buy Any Car® USA - Lawrenceville, GA
Update 7/12/2024 - Hi Pamela. Area Manager Annie has been trying to reach you to find out more about your customer service experience. We promised you our legendary five-star customer service and we'd love to know how we could have handled this better. If you get a chance to return Annie's calls, we would love the opportunity to give you a more positive outcome.
---------------------------------
Hi Patricia and thank you for choosing webuyanycar.com to sell your Audi Q5. We are sincerely appreciative of your business! Thank you also for responding to our request to rate the customer service experience you received from our team in Lawrenceville. We promise every customer a five-star customer service experience and we're sorry we let you down.
We're sorry to come in below expectations on price. This was mostly because of a previous accident which was reported by Police in Lilburn, GA in July 2019. Unfortunately reported accidents are show on Experian AutoCheck and CARFAX and do have a negative impact on resale value. This is known as diminished value and is widely documented online.
Other than price, we would love to know what we could have done better to earn a five-star customer service rating for Anthony. Our team relies on your feedback to know they are doing a good job. I have opened a customer complaint on your behalf and have asked Area Manager Drew to reach out to see if there is anything we can do to give you a more positive outcome.
Thank you for letting us know you are unhappy and giving us the opportunity to make it right.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
Very helpful
They helped me find their store and then stayed late to complete the paperwork. He was very personable and friendly.
June 29, 2024
When it was time to sell our Nissan…
When it was time to sell our Nissan Rouge, we had a great experience at We Buy Any Car in Lawrenceville. We were delighted to find a shop close to home where we could receive personal attention in a quiet setting. Anthony was wonderful as he explained the process, evaluated our car, and gave us our check. I would give him an A+ from start to finish! I high recommend this company to anyone looking to sell their car at a great price.
June 27, 2024
Reply from We Buy Any Car® USA - Lawrenceville, GA
Hi Anthony,
Thank you for sharing your experience with webuyanycar.com! We are delighted to hear that your appointment was easy, professional, and friendly. Our team strives to provide top-notch service to all our customers.
If you have any further feedback or questions, please feel free to reach out. We are here to assist you in any way we can.
Kind regards,
The Customer Experience Team at We Buy Any Car
Thumbs Up
Ms. Ryan Johnson is very professional and thorough. Ryan is knowledgeable about her job and the process or procedure. I love her upbeat spirit. She showed an optimistic and apologetic disposition. I would definitely refer anyone to her and the company. I also received a voucher for Uber to take me home.
May 19, 2024
Ryan did a great job of keeping us…
Ryan did a great job of keeping us informed during all phases of the inspection and purchase process. We were able to settle on a reasonable offer and completed the sale in under two hours.
May 16, 2024
Ryan was a pleasure to work with
Ryan was a pleasure to work with. She did a very through inspection of my vehicle and processed the paperwork in no time at all. I highly recommend you look into We Buy Any Cars if you are looking for a hassle free experience.
May 14, 2024
Simple process
Simple, straightforward process and Ryan who helped us was very pleasant to work with.
May 12, 2024
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