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WeBuyAnyPhone.com Reviews 46,836

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 9,010 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their politeness, helpfulness, and professional approach. Many people appreciate the personalized and understanding interactions, with advisors often going above and beyond to resolve issues quickly and efficiently. The overall service is described as fast, reliable, and smooth, with excellent communication throughout the process. However, some customers also noted significant discrepancies between the initial online price quotes for their phones and the final offers received after inspection. These revised offers were often considerably lower, with reasons given for condition changes that some reviewers disputed, leading to disappointment and a feeling of being misled. A few other people also felt that the process of getting their phone back after declining an offer was difficult or involved unexpected charges.

What people talk about most

Price

Reviewers mention ambiguous feedback about price, with many customers reporting that initial online offers... See more

Staff

Consumers find staff to be positive, often describing them as efficient, kind, and attentive. Reviewers... See more

Product

Customers had ambiguous experiences with product, with many reporting that initial online valuations for... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick, efficient, and straightforward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn’t enjoy the initial call received by the AI bot. Once through to a real person I was given advice but haven’t solved the problem. However, they were very polite and reassuring

Rated 4 out of 5 stars

Not the valuation first intimated but not to worry. Anoop was very helpful and professional customer service. Thanks will use the service again

Rated 4 out of 5 stars

I was offer different price for my phone which was in the end disappointed because after I sent the phone they offered me half from the original price which I don't agree and I asked to send my phone... See more

Rated 3 out of 5 stars

I was extremely disappointed with the derogatory offer I received. I only sent my phone to your company based on the price offered subject to checking of condition on receipt. I prided myself on how... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

Promotion box for WeBuyAnyPhone.com

Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

I’ve used we buy any phone twice now…

I’ve used we buy any phone twice now the customer service is excellent, however they never offer you the price that they say on the website before you send the phone and the prices are considerably lower than what they originally offer
The first time I thought oh ok maybe the phone wasn’t in as good of condition as I originally thought. But the second time I know my phone was worth more than their offer.
It is a very fast and reliable service but due to the price offers being so low after they inspect the phone I won’t be using them again and wouldn’t recommend the service to my friends.

June 23, 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Amanda,

Thank you very much for taking the time to leave a review.

We’re sorry to hear that we weren’t able to meet your expectations on this occasion. However, we truly appreciate your feedback and your kind words about our customer service.

Thank you once again for sharing your experience.

Kind Regards,
WeBuyAnyPhone

Rated 1 out of 5 stars

No communication I did not except the…

No communication I did not except the £10 you offered but you still processed it, I feel like I’ve been mugged.
Why give a price in the first place. There was absolutely no wear and tear on the phone but of course you said it did.
This should be illegal bad company would definitely not recommend.
You only put an accept button and not a decline. And my other phone you didn’t send any info whatsoever. Again MUGGED

June 23, 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Andrea,

Thanks for sharing your feedback. At WeBuyAnyPhone.com, we always aim to offer the best possible price based on each device’s condition.

Your trade-in was listed as Good, which requires no marks, scratches, or signs of use. Upon inspection, our team found noticeable wear on the bezels and rear housing also, Some areas of the LCD that are permanently darker than the rest of the screen. The battery health of your device is below 80% therefore the revised price has been offered as per our T&C's.

Meaning the device fell under our Faulty category and the value was adjusted accordingly.

You can view the assessment video here: https://wbap.uk/ci/TP-AEV7K/_20260619151127__0.mp4

Please let us know if you’d like any more details.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

AVOID AT ALL COSTS

I had an Iphone 15pro 256GB in great condition having been encased in a shatterproof cover since Day 1.I still said it was in Good condition and was offered £325.As per every review that I can see,on receipt they claimed it was in not so good a condition and reduced the amount to just over £150.
You then have to go through the hassle of calling them(within 7 days)and refusing the offer.Their staff are pleasant enough hence the many positive reviews(but please note:these are staff reviews and NOT a review for the transaction.)
Then comes the sting in the tail of having to pay £10 to have the phone returned.
Then you have to be sure to be at home to receive your phone when the post office delivers via recorded delivery(which you pay for).
All in all who needs all this hassle with a 100%success rate of being lowballed.
Having received my phone back,I went to musicMagpie.Offered £356,and rather than post it,took it to the nearest Timpsons(hundreds of outlets nationwide),who work with MusicMagpie,who accepted the phone without quibble and was paid into my account within 5 minutes of dropping my phone off to Timpsons.
Now thats what I call service and so easy.

June 15, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello BPATEL 4,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

We do make you aware when completing your Trade In that if you overestimate the condition, there may be a returns fee applicable.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 5 out of 5 stars

This is the second phone I’ve sold with…

This is the second phone I’ve sold with WeBuyAnyPhone - it is so easy and takes all the stress and hassle out of selling a phone that you get when you try and use Facebook marketplace etc. They keep you up to date all the way through and the process is quick. I’ll definitely use them for any phone I was selling.

June 23, 2026

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