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WeBuyAnyPhone.com Reviews 46,836

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 9,010 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their politeness, helpfulness, and professional approach. Many people appreciate the personalized and understanding interactions, with advisors often going above and beyond to resolve issues quickly and efficiently. The overall service is described as fast, reliable, and smooth, with excellent communication throughout the process. However, some customers also noted significant discrepancies between the initial online price quotes for their phones and the final offers received after inspection. These revised offers were often considerably lower, with reasons given for condition changes that some reviewers disputed, leading to disappointment and a feeling of being misled. A few other people also felt that the process of getting their phone back after declining an offer was difficult or involved unexpected charges.

What people talk about most

Price

Reviewers mention ambiguous feedback about price, with many customers reporting that initial online offers... See more

Staff

Consumers find staff to be positive, often describing them as efficient, kind, and attentive. Reviewers... See more

Product

Customers had ambiguous experiences with product, with many reporting that initial online valuations for... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick, efficient, and straightforward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn’t enjoy the initial call received by the AI bot. Once through to a real person I was given advice but haven’t solved the problem. However, they were very polite and reassuring

Rated 4 out of 5 stars

Not the valuation first intimated but not to worry. Anoop was very helpful and professional customer service. Thanks will use the service again

Rated 4 out of 5 stars

I was offer different price for my phone which was in the end disappointed because after I sent the phone they offered me half from the original price which I don't agree and I asked to send my phone... See more

Rated 3 out of 5 stars

I was extremely disappointed with the derogatory offer I received. I only sent my phone to your company based on the price offered subject to checking of condition on receipt. I prided myself on how... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

Promotion box for WeBuyAnyPhone.com

Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I had an offer for a very decent value, but...

I had an offer for a very decent value, above market value, but then received a report that it was in very poor condition. The reasons given were totally wrong, delaminated screen, back cover badly scratched, offering £25. Their video did not show any of this "damage". Eventually, after several emails the phone has been returned to me. Total waste of effort, time and very stressful, not an good experience.

June 19, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello David,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 5 out of 5 stars

Subham

Subham, was very helpful and professional. He is easy to talk to and had great customer care skills please pass on my thanks to him

June 19, 2026
Rated 1 out of 5 stars

A waste of time

Recently valued my IPhone 13 on this companies site and received a valuation of £208. Agrred the price and mailed the phone to them . A few days later I was informed that the phone had passed 25 tests but failed 1. I was not told what it failed. Astonished to then see a revised value of £40. A massive reduction without explanation or justification.
Save you time and go elsewhere to sell your phone.

I read the reply and refute categorically the statement that they had informed me fully as to the faults on my phone. I reiterate the only information I received was a statement that out of 26 tests, 25 passed and I failed. I know not what that one is.
If you wish to respond then try to be a little more accurate.

June 16, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Denis,

I’m sorry to hear about your experience.

I understand your concerns. However, following inspection, we found that the device did not meet the required criteria. We have already shared the full assessment results along with a video for your reference.

As requested, the device has now been returned to you.

Please let us know if you would like any further details - we’re happy to assist.

Many thanks,
Webuyanyphone.com

Rated 3 out of 5 stars

Phone I sent on was a refurbished phone…

Phone I sent on was a refurbished phone from a UK website however when this company inspected the phone they couldn't make me an offer because it apparently is a non UK model so they couldn't offer me a price.

June 19, 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Leanne,

I’m sorry to hear about your experience.

Unfortunately, we do not purchase Non-UK devices.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Do not trust these people I have been…

Do not trust these people I have been waiting for a month for my money now they’re asking me to send my bank statements even tho they had no problem sending £5 to my account for an old phone .

June 18, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Nadine,

I’m sorry to hear about your experience.

Your devices were tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the payment has been made.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

STAY AWAY. They offered an initial £358 and now want to pay £90.

They offered an initial £358, I should have known it was a sc@m. You do not get free post as if the phone is over £150 you have to pay for the postage. A phone in pristine condition was deemed faulty. They even said the rare camera was not working, etc. I am worried that they may have even switched my phone. I am just waiting for my phone to be returned to me.

June 18, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Say say 13,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 2 out of 5 stars

Offer high and pay low.

I have an immacuulate iPhone 14 pro. The battery is a little less than new and Apple offered me £255 when I was buying a new iPhone. I checked with WBAP.com and saw £331, so decided to post it for the extra £55. I was expecting a slight reduction for the battery from the online quote but I was offered just £165. £166 less! Less than half. They claim there is considerable wear to the screen and bezel. Even uploaded a video which clearly shows no issues! Now i'm struggling to get any response to get it returned. They will only respond to accepting the offer.

June 18, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Christopher,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the payment has been scheduled to be paid anytime today after 5PM.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

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