West End Financial Reviews 114

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We have been clients of West End Mortgages for many years and have always found them to be proactive, knowledgeable, and highly professional. Our advisers, Jolyon and Katie, are exceptionally helpful,... See more

Rated 5 out of 5 stars

Our advisor, Jol, went above and beyond. Always quick to respond to any questions we had. Advising us not only on mortgages and insurance policies, but on the entire process of buying a property. As... See more

Company replied

Rated 5 out of 5 stars

Jol was extremely helpful during the whole process of receiving our mortgage offer. No question was too silly or stupid, he walked us through the process step by step and made sure that we were happy... See more

Rated 5 out of 5 stars

Excellent service, for both my first mortgage and re-mortgage 5 years later. Jolyon and his team are truly going above and beyond to secure the best deal and never settle until one is found! I've alre... See more

Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

At West End Financial we offer a personal, tailored service to guide and support you through the processes involved in buying and retaining property. Mortgage finance is an obvious requirement but there are many more disciplines involved in buying property. We can help with them all.


Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

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Rated 5 out of 5 stars

Best broker you will ever find

We are working with Jol and the team since many years on various properties and it is always a pleasure. It’s a very straightforward process with polite, friendly and very responsive communication. We are very lucky to have found them and we would recommend them to everyone! This is a very different experience to any other broker we ever dealt with! Many thanks to Westend Financial!

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Use them for an easy life

Was put in contact with Jol through a friend, and I'm glad i was.
He helped my tidy up my credit report, communicated excellently, and taught me along the way.
The team took away any stress of buying a house, really good stuff.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I have used WEM (Jol and the team) on multiple occasions. They are always thorough, clear and deliver on what they say there will do.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

I feel very lucky

I feel very lucky to have been recommended West End Financial for arranging my mortgage. I am a first time buyer, with no idea about what I needed to do, and Jol and the team were kind, patient and knowledgeable, supporting me through what was a stressful purchase, making the process so much better. Thank you so much, I am very glad to have had you on my side.

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

From a ten-minute call to a home owner!!!

From a ten-minute call in January to exchange contracts on our dream home as first-time buyers by the end of April with zero experience, expectations or industry knowledge, made possible by West End Financial.
Jolyon's professionalism, knowledge, and solutions for the market and its products were critical factors in our process of choosing, applying, and closing the house deal. Jolyon helped us overcome every obstacle, making us feel safe and secure in the mortgage and house deal.
Many thanks to Katie for always being responsive and patient with us and for ensuring that our policies are set up and in place at the right time and place, speeding up the whole process.
Lastly, Jolyon's recommendation on solicitors and surveyors saved us thousands of pounds and was spot on; glad to meet someone genuinely helping in this marketplace, was a blessing!

Many thanks again, West End Financial; you deliver beyond and above customers expectation!

Best! Ionut and Foram!

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing personal service

Always have their clients best interests at the core of everything they do. Very personable, makes it easy to understand and is very communicative at every step of the process, taking all the stress away from me as a client and knowing I am always in great safe hands. A returning customer time and again.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

I have worked with Jol and his team a number of times now and he is always friendly, helpful and effective. Thank you again!

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excelelnt

The whole team are responsive and helpful throughout the whole process.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I find mortgages hugely stressful, particularly in the current financial climate. Jol was incredibly reassuring and patient and explained my options in a way I could easily understand (yet non-patronising) and helped me successfully remortgage.
Jol and team went above and beyond to secure the very best deal possible for me.
I am hugely grateful to Jol and team for helping to make the process a less stressful one for me.
This is the second time Westend Mortgages have assisted me with securing a mortgage and I would not hesitate to recommend their services to anyone.

September 7, 2023
Unprompted review
Rated 5 out of 5 stars

Great for Insurance

The team were superb in setting up my home insurance, but also then chasing down refunds when we consolidated insurance policies. It really took the stress of me having to chase insurers. Will be using West End again.

July 12, 2023
Unprompted review
West End Financial logo

Reply from West End Financial

Thanks for taking the time to review our work Tom. It was a pleasure to assist with your Buildings and Contents insurance and we'll be back in touch in advance of renewal to see if we can do any better for you. All the best.

Rated 5 out of 5 stars

Outstanding service

Outstanding service - ultra responsive, very agile. I wont take out a mortgage without them ever again.

May 12, 2023
Unprompted review
West End Financial logo

Reply from West End Financial

We aim to please Sam!

Rated 5 out of 5 stars

Great service!!

Great service!!
Jol and the team were so helpful in securing my mortgage and went above and beyond to help with issues with my solicitor. They give sound advice and I would highly recommend using them.

January 31, 2023
Unprompted review
West End Financial logo

Reply from West End Financial

Thanks very much for your kind review Kat. Sorry you had to suffer during this process but so glad you got there in the end and we really hope you are happy in your new home!

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