West End Financial Reviews 114

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We have been clients of West End Mortgages for many years and have always found them to be proactive, knowledgeable, and highly professional. Our advisers, Jolyon and Katie, are exceptionally helpful,... See more

Rated 5 out of 5 stars

Our advisor, Jol, went above and beyond. Always quick to respond to any questions we had. Advising us not only on mortgages and insurance policies, but on the entire process of buying a property. As... See more

Company replied

Rated 5 out of 5 stars

Jol was extremely helpful during the whole process of receiving our mortgage offer. No question was too silly or stupid, he walked us through the process step by step and made sure that we were happy... See more

Rated 5 out of 5 stars

Excellent service, for both my first mortgage and re-mortgage 5 years later. Jolyon and his team are truly going above and beyond to secure the best deal and never settle until one is found! I've alre... See more

Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

At West End Financial we offer a personal, tailored service to guide and support you through the processes involved in buying and retaining property. Mortgage finance is an obvious requirement but there are many more disciplines involved in buying property. We can help with them all.


Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

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Rated 5 out of 5 stars

Fantastic support and service

Jol and his team provide fantastic support, tailored advice and service which makes the process of mortgage applications and insurance cover extremely easy, efficient and reassuring. We have worked with Jol for well over 10 years now and thoroughly recommend him to anyone.

January 16, 2023
Unprompted review
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Reply from West End Financial

I know Tim, where does the time go!!? Really pleased we were able to assist once again and we really value the long term relationship. Long may it continue!

Rated 5 out of 5 stars

Super knowledgeable and a great communicator

Jolyon has been amazing in helping us secure our first mortgage. He is super experience and an excellent communicator. We had a bit of a complicated case and he very pro-actively advised us on the best course of action

November 1, 2022
Unprompted review
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Reply from West End Financial

Thanks very much for your kind words Alex. We do our best! We hope you are both really happy in your new home and we'll be in touch before the end of the mortgage deal to give us time to secure the best product at that time. Don't hesitate to get back to us if you have any mortgage or insurance queries in the meantime.

Rated 5 out of 5 stars

Pro active and saved us thousands.....

I've used WEM on several occasions for a range of products and have always been impressed with the quality service provided.

On the most recent occasion, Jol's pro active approach in reaching out, sourcing a mortgage offer and locking it in at no risk prior the disastrous financial statement saved us thousands, and may well have been the difference of affordability to stay in our current home or having to move.

December 1, 2022
Unprompted review
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Reply from West End Financial

So pleased that our proactivity made such a difference for you Dave and thanks for documenting that in your kind review. Yes, we certainly dodged a bullet there! We'll be in touch in advance of the end of the new one to try that again. All the best.

Rated 5 out of 5 stars

Jol and Amanda at West End Mortgages.Superb!!

Jol and Amanda at West End Mortgages helped me secure a very good remortgage rate and product.
Their professional advice and help in dealing with all aspects of the case was much appreciated.
They kept me informed at all times during the process and substantially reduced the stress levels of dealing with the requirements of lenders!!
Highly recommended particularly if you don`t have the time to spend hours on the internet and phone to lenders!!

September 6, 2022
Unprompted review
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Reply from West End Financial

Thanks very much for the lovely review John and glad to see that we made a difference for you! Speak soon.

Rated 5 out of 5 stars

I’ve now used west end on three…

I’ve now used west end on three mortgages and they always been prompt and super diligent. Can’t recommend enough.

August 1, 2022
Unprompted review
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Reply from West End Financial

Our pleasure Benny and glad to see that being proactive secured a rate before the market went mad. We'll be in touch in advance of the end of this next deal to do the same. All the best.

Rated 5 out of 5 stars

Great Advisor!

The West End Mortgages helped us navigate the different lenders with all the professionalism in the world. They got us great offers and kept track of all the workstreams

February 1, 2022
Unprompted review
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Reply from West End Financial

Thanks for your kind review Max. So pleased that you are now in your new home. We'll be in touch periodically to check everything is ok. Until the next time!...

Rated 5 out of 5 stars

I wish there was more than 5 stars

I have used Jol's services for a number of years but recently I got in touch with him for our new house purchase. Jol and Amanda were absolutely amazing. I think Amanda was nearly as excited as we were when the sale completed. She was on holiday but still called us. It felt like our sale really mattered. The team helped us every single step of the way, patiently and professionally. It felt like all we had to do was pay for the property and sign some forms ... I cannot give them more than 5 stars but I would if I could. Thank you Jol and Amanda.

May 31, 2022
Unprompted review
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Reply from West End Financial

Well, what a lovely review!! Its so nice to hear that our efforts to provide this level of personal service are not in vain. Its difficult to articulate but we don't just choose a mortgage from a best buy table for our clients. We help them secure the property and provide support along the process. So nice to hear that the approach works and is appreciated. We all hope you are really happy in your new home! Keep in touch!

Rated 5 out of 5 stars

Highly recommended!

Jolyon arranged my buildings and contents insurance very quickly as I needed the cover at short notice. Would recommend!

July 1, 2022
Unprompted review
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Reply from West End Financial

Glad we could be of service Becky. Yes, we can react pretty quickly when needed and given the change in circumstances it was needed! We'll be back in touch just before renewal in a year. All the best!

Rated 5 out of 5 stars

Very happy with what Jol and team was…

Very happy with what Jol and team was able to achieve. Communication was excellent at all times and I am very happy with the monthly premium. 5 stars

April 1, 2022
Unprompted review
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Reply from West End Financial

Glad that we could help once again Ben!

Rated 5 out of 5 stars

100% would recommend!

West End Mortgages has been absolutely essential in securing our mortgage for our first home!

Graeme explained the process in detail very clearly and was always there for us in case we had questions or needed anything. He made the whole process very smooth and quick, I would never have imagined that getting a mortgage could be this hassle-free. 

Would absolutely recommend their services and we are really grateful for all of their help and assistance!

May 28, 2022
Unprompted review
Rated 5 out of 5 stars

Absolute flawless service

Jolyon & his team listened to my needs and helped me secure critical illness cover. Always going the extra mile to provide me with explanations and the pros and cons of each option.

Thank you all, refreshing to deal with such outstanding professionals.

May 22, 2022
Unprompted review
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Reply from West End Financial

Really pleased that we were able to guide you in terms of your choice of insurance and set up a really important piece of financial planning to secure your financial independence. Will be in touch from time to time to review in case of any changes needed. All the best!

Rated 5 out of 5 stars

Excellent service

West End Mortgages have been fantastic in helping us secure a mortgage offer for our first flat. Jolyon talked us through the process long before we started looking and then guided us throughout the process, helping us weigh up the pros and cons of certain products. We are very happy with the rate that was secured and wouldn’t hesitate to recommend West End Mortgages to anyone. Thank you, Andy and Adele

May 20, 2022
Unprompted review
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Reply from West End Financial

Lovely review thanks A and A! It was quite a journey and glad our experience was able to help guide you along it. We hope you are enjoying your new home!

Rated 5 out of 5 stars

Mortgage and Life Insurance

We used WEM to obtain a mortgage and life insurance and they were able to achieve both very quickly and with no hassle. I would highly recommend their services!

May 18, 2022
Unprompted review
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Reply from West End Financial

Our pleasure as always Alex! Keep in touch.

Rated 5 out of 5 stars

Mortgage for a company director

The team at West end mortgages did a really amazing job on my mortgage and indeed I also refer them on to our clients, who unanimously are super-happy with the service they get. :-)

May 11, 2022
Unprompted review
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Reply from West End Financial

Appreciate the kind review Graeme. A pleasure to assist you in the same way we do for your clients at last! Cheers. Jol

Rated 5 out of 5 stars

Highly recommend

We used West End Mortgages for our recent flat purchase, and couldn't have been happier with the service! Jol was super helpful and approachable throughout the process, got us a great mortgage deal and helped us get an extension when things were moving much slower than we expected. He took all the stress out of getting a mortgage - I'd highly recommend.

April 16, 2022
Unprompted review
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Reply from West End Financial

Thanks very much for your kind comments Ishani. We're really pleased that our perseverance paid off and that you are very happy in your new home! Keep in touch.

Rated 5 out of 5 stars

Excellent service

Amanda and Hannah have been so helpful in arranging insurance for me. My situation wasn’t straightforward, but they were patient and determined to get it done. Thank you!

December 4, 2021
Unprompted review
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Reply from West End Financial

Many thanks for your kind review Kelly. Glad we got the right cover for you in the end!

Rated 5 out of 5 stars

Incredible

Absolutely fantastic from start to finish. Really helped us over a long period of time and nothing was ever too much. So grateful for the help, advice and service provided. I can't thank them enough, an amazing team offering a personal, amazing service.

December 1, 2021
Unprompted review
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Reply from West End Financial

Thanks very much for your kind words Luke. We're glad when all of the hard work pays off and we help you achieve your goals. We hope you are very happy in your new home and keep in touch!

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