The nutrition resources and guidance from counselors are invaluable. They made it easy to get my meds and their responsiveness is timely. The app has changed from what I was use to and I find it m... See more
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Review summary
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I like still having in-person meeting close to home. I wish WW would be fix the app inconsistencies. Sleep tracking data from my fitbit still does not transfer accurately to the WW app sleep data. Act... See more
Company replied
In all fairness, the team has been excellent! I have just become more familiar with the software and communicating with all of you. I am not super savvy with my computer. I'm happy to say I'm getting... See more
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Company details
Powered by science. Proven by people.
Written by the company
- Weight Watchers is the #1 doctor-recommended weight-loss program.*
- Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
- *Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
- ^Based on total WeightWatchers program sign-ups since 2001.
- **Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic
Contact info
United States
- weightwatchers.com
4.0
Great
3K reviews
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Doesn’t seem effective
App highly inaccurate and fair amount of considerations not factored into tailoring solutions. It’s more of a one size fits most solution, which is not conducive to success, for me anyway.
May 14, 2026
Reply from Weight Watchers
Thank you for your feedback. We understand your concerns about the app's accuracy and the tailored solutions. We are always working to improve.
Reply from Weight Watchers
We appreciate your feedback. Please feel free to contact your assigned Care team for additional support!
The support I have on the Med Plus…
The support I have on the Med Plus program is wonderful. My communication with a care team is excellent. I don't feel like I'm doing this alone.
May 7, 2026
Reply from Weight Watchers
We're so happy to hear you feel supported on the Med Plus program! It's wonderful to know our care team makes you feel less alone.
I have to sign into 2 different apps /…
I have to sign into 2 different apps / sign in every time I get a message, the weight doesn't share over the two and the reminder I got was from the pharmacy not WW. All and all could be a better less confusing experience.
May 13, 2026
Reply from Weight Watchers
We appreciate you sharing your experience. We understand your frustration with the app sign-in process and the weight tracking. We are always working to improve our services.
I enjoy the apps ease and versatility…
I enjoy the apps ease and versatility helping me with tracking water, food, movement. It helps me make better decisions.
May 6, 2026
Reply from Weight Watchers
We're happy to hear you enjoy the app's ease and versatility for tracking. It's great it helps you make better decisions!
Med plus is a joke
I am a med plus member. My insurance approved a GLP1 medication but only on a tiered schedule. My provider decided to keep my second month at the initial dosage and now my insurance won’t cover it. I contacted my care team three weeks ago about this and they said they would submit paperwork to the insurance to get it taken care of. As of today, they still have not submitted the paperwork so I’m not only 3 weeks without my prescription but also paying for a membership that I’m getting nothing out of.
April 28, 2026
Reply from Weight Watchers
We appreciate you sharing your experience. We are truly sorry to hear about the delay in your prescription and the frustration this has caused. We'll look into how to improve our services.
I have been provided with timely…
I have been provided with timely communication and was guided to a medication that can work for me without the side effects that I experienced with other options.
May 13, 2026
Reply from Weight Watchers
We're so glad to hear you received timely communication and found a medication that works well for you without side effects.
I got conned into the med plus program
I got conned into the med plus program, and the service is less than average so far. Now I’m stuck with it. The app changed and is harder to use… I struggle with it. The old one was so much easier to find things on. I used to love weight watchers, now I’m quite disappointed.
May 13, 2026
Reply from Weight Watchers
We appreciate you sharing your experience. We are sorry to hear about your disappointment with the program and the app's changes. Your feedback is valuable and will be shared with our team for consideration.
The communication is terrible
The communication is terrible. Having to wait a day or two to get a response is extremely inconvenient. And then having to speak to so many different people makes me feel like I am speaking to bots and not actual people.
May 9, 2026
Reply from Weight Watchers
We appreciate your feedback. We are sorry to hear about your experience with our communication process and the delays you encountered. We are working to improve our response times and ensure a more consistent experience.
Reply from Weight Watchers
We are glad the app works well for you. We appreciate your feedback.
Everything is going well
Everything is going well. It took a little time to get things moving forward with my meds, but it is all great now. I also really value the nutritionist, Beth Smith that I worked with and will continue the monthly check-ins moving forward; we tackled a lot of my concerns, especially when it came to tracking, adding fruits and veggies into my dailies and working on at lease 30-minute walks 3xs a week. I'm still struggling with tracking (but do see the value), adding more fruits/veggies is better and walks have been great! All in all, I'm moving forward.
May 13, 2026
Reply from Weight Watchers
We're so glad to hear about your positive progress! It's wonderful that your medication is now on track and that your collaboration with our nutritionist has been so beneficial. We appreciate you sharing your journey with us.
Reply from Weight Watchers
We're happy to hear that someone is always available to help you. We appreciate your feedback and are grateful for it.
I have been a member of weight watchers…
I have been a member of weight watchers for many years. I love their app and trust their advice from their medical professionals.
May 13, 2026
Reply from Weight Watchers
We're happy to hear that you enjoy our app and trust the advice from our medical professionals. Thank you for being a long-time member and for your feedback!
Highly recommend
With all that I have going on. Weight Watchers has been keeping up with my progress and keeping in touch with me.
May 6, 2026
Reply from Weight Watchers
We're happy to hear that our program is effectively supporting your progress amidst your busy life. Thank you for sharing your positive experience with us!
All has been good except the timeliness…
All has been good except the timeliness of shipping. I have run out of medication and will remain out for 5 days. This is my first month on the medication.
I’m on automatic payment so automatic shipping should not be a problem.
May 6, 2026
Reply from Weight Watchers
We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.
Reply from Weight Watchers
We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.
I could never stop thinking about…
I could never stop thinking about sweets but now that I have started this WW my will to eat sweets has changed i can go in stores and pick up all healthier food
March 31, 2026
Reply from Weight Watchers
We're happy to hear that our product has positively influenced your food choices. It's great that you're empowered to make healthier decisions now. Thanks for sharing!
Buyer Beware
• Issue 1 — After meeting with my clinician and telling her that the 1.5mg tablet I received from Ro was not effective and that we agreed that we should do a 4mg dose, she prescribed a 1.5mg dose.
• Issue 2 — I informed the care coordinator that I need a 4 mg dose, right away, but the 1.5mg was ordered. Clinician ordered the 4mg dose, but I paid for the 1.5mg and 4mg dose.
• Issue 3 — I would think that the Rx would be on an automatic refill, but I reached out to reorder. My Rx was sent to some address in Alabama instead of where I live in Rhode Island so I ran out for several days.
• Issue 4 – The app is very confusing. I sign up for the Med+ program and receive no direction. What am I suppose to do with all this information? It’s very confusing and not a user-friendly process.
April 30, 2026
Reply from Weight Watchers
We appreciate you bringing these issues to our attention. We're sorry to hear about the prescription errors, the address mix-up, and the app's confusing Med+ program. We'll investigate these concerns to improve our processes and the app's user experience. Thank you for your feedback.
It’s hard to reordering
It’s hard to reordering. My card expired and I went to change my payment method and had trouble with it ? It wouldn’t load ? I tried again with help and still don’t know if the new payment method went in ? Now I will be without my meds for awhile until I can figure this out .
May 10, 2026
Reply from Weight Watchers
We're sorry you're having difficulty updating your payment method and that this may delay your order. We know it's frustrating when technical issues disrupt access to necessary medications. We'll investigate this issue to improve the payment process.
Reply from Weight Watchers
We're happy to hear that our product is helping you achieve your weight loss goals. Thank you for sharing your positive experience with us.
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