Weight Watchers Reviews 2,931

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,717 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their excellent support and engaging workshops, finding the guidance and resources invaluable for their journey. Many people are seeing positive results and appreciate the program's ability to teach balanced food choices and healthier options. However, some people were dissatisfied with the app, citing difficulties with navigation, logging food, and the removal of features like visible point values for individual food items. A few other people also felt that communication regarding program changes or appointments could be improved.

What people talk about most

User experience

Consumers find user experience to be ambiguous. Many reviewers appreciate the app's ease of use for tracking... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being excellent,... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers praise its ease of use, versatility for... See more

Product

People report ambiguous experiences with the product. Many customers praise the program, stating it helps... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the inspiring virtual... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The nutrition resources and guidance from counselors are invaluable. They made it easy to get my meds and their responsiveness is timely. The app has changed from what I was use to and I find it m... See more

Company replied

Rated 4 out of 5 stars

I like still having in-person meeting close to home. I wish WW would be fix the app inconsistencies. Sleep tracking data from my fitbit still does not transfer accurately to the WW app sleep data. Act... See more

Company replied

Rated 4 out of 5 stars

In all fairness, the team has been excellent! I have just become more familiar with the software and communicating with all of you. I am not super savvy with my computer. I'm happy to say I'm getting... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Rated 4 out of 5 stars

My experience with the program is that…

My experience with the program is that it is great at teaching me to balance my food choices. I love that it doesn’t restrict what I can eat but also teaches me healthier options for the foods I love. My only complaint is that the app is getting a little too overloaded and not as user friendly.

May 12, 2026
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Reply from Weight Watchers

We're glad to hear that our program helps you balance your food choices and teaches healthier options. We appreciate your feedback about the app and will consider it as we make improvements.

Rated 5 out of 5 stars

Ease and convenience

Getting scheduled for telehealth visit with clinician was a breeze and she actually talked with me as she really cared about me and my opinion. Though the shot was not covered by my insurance policy, she got me started on Metformin so I could get my weight loss journey started and then step up when I can afford the shot out of pocket!! Highly recommend!!

May 4, 2026
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Reply from Weight Watchers

We're glad you enjoyed your telehealth visit and that the clinician listened to you. We appreciate you sharing your experience and are happy we could help you begin your weight loss journey. Thanks for the recommendation!

Rated 5 out of 5 stars

Lots of ways to connect with…

Lots of ways to connect with counselors, coaches..its all there. Members just have to do the work. Im on the lazy side and would do better if I were more disciplined

May 12, 2026
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Reply from Weight Watchers

We're happy to hear that you find our platform helpful! We recognize that staying disciplined can be a challenge, and we appreciate your feedback.

Rated 5 out of 5 stars

Great communication and tracking of…

Great communication and tracking of food intake and exercise in one place works well.

May 12, 2026
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Reply from Weight Watchers

We're happy to hear that our communication and tracking features work well for you. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Enjoying the WW app! I am learning so much from the We app.

I am learning so much from the We app.
Meeting my nutrition goals has been challenging and FUN as well.
My nutritionist Michelle is fantastic!

May 3, 2026
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Reply from Weight Watchers

We're so happy to hear that you are learning so much from our app! It's great that you find meeting your nutrition goals challenging and fun. We appreciate your feedback on the nutritionist.

Rated 5 out of 5 stars

Care team is quick to respond and…

Care team is quick to respond and knowledgeable. Subscription is worth it and cost of medication is great compared to other options

May 12, 2026
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Reply from Weight Watchers

We're happy to hear that our care team is quick and knowledgeable! It's great to know the subscription and medication costs are valuable for you.

Rated 5 out of 5 stars

The Clinicians are so helpful and…

The Clinicians are so helpful and respond to any concerns or questions quickly! Thank you to Weight Watchers!

May 12, 2026
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Reply from Weight Watchers

We're so happy to hear that our clinicians are helpful and quick to respond to your questions and concerns! Thank you for your feedback!

Rated 4 out of 5 stars

There’s nothing as good as in person Workshop!

There’s nothing as good as an in person workshop and the one I attend is fortunately, fantastic! Time and location work for me but if I’m unable to attend the one meeting… uh oh, no back up option other than a virtual (better than nothing) which doesn’t live up to an inperson experience. In person = motivation, valuable tips & pointers as well as being with like minded people!
The downside is that WW has only 1 in person weekly workshop available here.
Regarding the app - I’m not sure about the new app. It’s not as user friendly as it could have been but the true concern is that their food database is often incorrect. I realize manufacturers change the nutritional information often; however, I think with the heavy focus on macros, protein etc., it would be incumbent on WW to make certain that 9 out of 10 items are correct. They are not. I rarely get the correct nutritional information when scanning a food item. I like to scan before I buy and creating the food item in-store can be problematic - plus if it’s something I personally find too high in point value, I don’t want to buy it. Thankfully the app allows for the creation of food with corrected information but this doesn’t work with zero point foods. I cannot create a correct protein macro smoked turkey serving while keeping calories accurate and keeping it zero points, for example. Beautiful app but with incorrect data I find it difficult to give the app it’s pluses.
Thankfully WW still does the points system and we can still lose weight or just get healthier using this system alone yet WW’s current advertising mainly features the GLP1 - great but not something everyone can do so WW needs to put a bit more of the advertising budget toward the system sans medication. Both avenues toward weight loss are valuable!The beauty of WW.

May 2, 2026
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Reply from Weight Watchers

We appreciate your feedback and time. We'll review how we can better support customer health and well-being moving forward.

Rated 1 out of 5 stars

bad experience with my doctor

bad experience with my doctor. she has missed 2/2 video visits. I have side affects, and she is only giving me chat answers that seem copy and pasted and nothing specialized to my experience.

April 26, 2026
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Reply from Weight Watchers

We regret your experience. We're sorry your video visits were missed and that the chat responses felt impersonal and unhelpful. We'll address this to improve our service. Thanks for your feedback.

Rated 5 out of 5 stars

I’m loving the new app that focused on…

I’m loving the new app that focused on protein, fiber and water. I have been reading much of the information on the app and find it quite helpful. Started the weight training and strength building videos and find them quite good. I have a peloton and appreciate the focused and short (typically 20 min or less) workout. Love that!
One recommendation, is making the point value more visible on the meals. I often have to go to the food item to determine how many points are included. Other than that, I’m loving it!

Deborah Dorney

May 11, 2026
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Reply from Weight Watchers

We're happy to hear that you're loving the app's focus and workouts! We appreciate your feedback regarding the visibility of point values on meals. We'll consider this as we improve the app. Thanks for your review!

Rated 5 out of 5 stars

I love using weight watchers

I love using weight watchers! It really helps with my weight loss journey to have support and knowledgeable people in my corner. The community is great and supportive as well.

May 11, 2026
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Reply from Weight Watchers

We're happy to hear that you love using Weight Watchers! It's great to know that our support and knowledgeable people are helpful in your weight loss journey. We appreciate your feedback on the community.

Rated 5 out of 5 stars

I've been a member off and on

I've been a member off and on, as it seems are most, and I appreciate that the program keeps improving. The improvements make it easier to follow.

May 3, 2026
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Reply from Weight Watchers

We appreciate your continued membership and are so glad to hear that our program improvements are making it easier for you to follow along. Thanks for the feedback!

Rated 5 out of 5 stars

Always very informative and a positive…

Always very informative and a positive experience. Leave feeling good about myself and my journey on WW.
Leader and members are a great support and inspiration.

May 9, 2026
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Reply from Weight Watchers

We're happy to hear that you find our meetings informative and positive! It's great to know that the leader and members provide support and inspiration on your journey.

Rated 3 out of 5 stars

I’m disappointed Adrienne isn’t on…

I’m disappointed Adrienne isn’t on virtual she was very inspiring
She was the best I could relate to her

May 3, 2026
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Reply from Weight Watchers

We appreciate your feedback and are sorry that your favorite speaker is not available virtually. We value knowing who inspires you!

Rated 4 out of 5 stars

I love the workshops

I love the workshops but I wish there were more meditation/ yoga workshops or classes

May 3, 2026
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Reply from Weight Watchers

We're happy to hear that you love the workshops! Thank you for the suggestion; we will consider adding more meditation/yoga workshops.

Rated 1 out of 5 stars

It is not very clear

It is not very clear on how you decided we have weeklies of 23 points , and how the points are calculated. when you take a picture of the food, it does give lot of points , way different from if you entered each item individually.

May 3, 2026
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Reply from Weight Watchers

We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.

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