WelcomeTaxi Reviews 

276
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

We requested an English speaking driver for 8 hours in Belgium in June, 2026, to take us thru Brussels and go to outlying areas. Unfortunately, our driver spoke virtually no English (a word here or t... See more

Rated 5 out of 5 stars

We used Weclome Taxi for our travel during a recent trip to Italy. We were traveling with a large group of 10 so it was economical for us to pool our money for private transportation. Our driver was... See more

Company replied

Rated 5 out of 5 stars

My experience was very comfortable from start to finish. The communication was also seamless throughout. The driver arrived on time, was courteous and attentive, and spoke English. He also shared inte... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient respond and service. So far we only booked two private taxi services in Europe, one in Rotterdam and one in Nice. In both locations we needed a pick-up from airport and visiting... See more

Company replied

Company details

  1. Taxi Service

Information provided by various external sources

WelcomeTaxi provides professional ground transportation with foreign language speaking drivers at lowest rates in different cities of the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(276)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The driver was very responsive to my…

The driver was very responsive to my text in the evening before my ride. He didn't really know English but we used the translation app so it was ok. He had a sign with my name on it which was helpful. Other drivers there did not have a sign with names. He did walk me into the airport which was helpful.

October 27, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Thank you very much for your feedback, we really appreciate it and hope to see you on board again!

Rated 5 out of 5 stars

excellent service

excellent service

October 28, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Thank you very much for feedback Issac! Hope to see you on board again!

Rated 5 out of 5 stars

Limousine sevice extraordinaire

The company is there when you need them and the payment is thru PayPal. Love the limousine sevice.

September 20, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Hello Demona! Thank you very much for your feedback. Hope, we will meet you again on board!

Rated 5 out of 5 stars

The best company I have ever dealt with

The. Company’s very professional from the beginning giving the quotes to the very end- the driver was very professional as well. He drove us from Salamanca Spain to Madrid.

September 12, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Hello Alla! Many thanks for your time and dedication in writting this review. Waiting for your next travel with us, wherever in the world you will need it!

Rated 5 out of 5 stars

Private Tour in Brest France

From my first contact with Nicolas at Welcome taxi until the day of our private excursion this company was extremely responsive and what above and beyond to meet our very unique requests. The driver /guide that was arranged by Welcome Taxi arrived early and was very accommodating and professional. I highly recommend this company.

September 11, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Nicole, thank you very much for your detailed feedback! Hope, you will enjoy again some other trips with us in the future!

Rated 5 out of 5 stars

Exceptional service…

Exceptional service provided by Welcome Taxi in Moscow, Russia. From booking to driver professionalism, everything was first class.

September 3, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Thank you very much Cameron! We appreciate your time and dedication in writting this feedback. Hope to see you onboard again, in any of 98 countries of the world where we are active.

Rated 5 out of 5 stars

The experience was great

The experience was great! Nicolas communicated in a clear and efficient way when planning the trip, and Kristina (local agency contact) was super helpful during the trip - she kept in contact with all the drivers (we had 3 in total, starting in Tashkent/Uzbekistan, driving to the border with Tajikistan, then border to Uzbekistan again, ending the trip in Samarkand :-)). Thank you for a great service!

August 31, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Mandaugas, thank you for your time and dedication in writting this feedback! We at WelcomeTaxi are very happy that you were satisfied with your transvel in Uzbekistan and Tajikistan. Hope to see you again among our passengers, not only in Central Asia of course but in virtually any country of the world where we can offer you our services.

Rated 5 out of 5 stars

Amazing Experience!

Our driver was amazing! He notified us the day before the trip of his name and the time he would pick us up. He helped us load all our luggages into the car and we had a great conversation. He was fluent in English and even prepared cold waters and popular chocolate for the trip. He drove safely and got us to our destination in time. I definitely recommend this service!

August 5, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Hello Gaby! Thanks a lot for your time and dedication in writting this feedback! We'll do our best to maintain the high stadards and hope to see you again among our passengers.

Rated 5 out of 5 stars

Great service, comfortable vehicles

We used Weclome Taxi for our travel during a recent trip to Italy. We were traveling with a large group of 10 so it was economical for us to pool our money for private transportation.
Our driver was Francesco. He was a great communicator before arrival and upon arrival. Very responsive via text. Speaks multiple languages so very easy to communicate with. Very safe drivers and comfortable vehicles. Highly recommended. Private travel may be a little more expensive than traveling by train, but for the comfort and space for luggage, it's well worth the extra money.

July 21, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Mark, thank you very much for your rate and detailed feedback! I sincerely hope to see you again among our passengers!

Rated 3 out of 5 stars

Expensive for what you get

Vans were on time waiting for us.
One of the Vans was too small only for 4 people. Fortunately on member of my family did not joined us. But we were able to manage with the other two vans.
I know that we were in Germany but they were all speeding too much and on the constantly using the mobile. I ask to please stop speeding on my return and they did it. We had to do one extra hour because the service at the restaurant was too slow. They charged us 300 euros. I think it is expensive, of course i paid them, it was not worth it to get into a discusion with them in my vacation.
For 1800 usd I thought i was going to get better vans and drivers.

July 13, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Alberto, I am very sorry about the poor impression the carrier in question has made. We will instruct them one more time about comfortable driving. As for the extra hire time, unfortunately this is beyound our control, the carrier charges extra time and/or mileage acoording to their rates, if other was not set up beforehand. Please accept my most sincere apologies for inconvenience.

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Driver was very friendly and got us to our destination safely. Highly recommend.

July 13, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear valued Customer, thank you very much for your feedback and review! Hope to see you again on board of our vehicles.

Rated 5 out of 5 stars

Great service & good attitude

Everything was according to what we agreed. The driver met us at the airport and the vehicle was large enough for the 4 of us with good amount of luggage space.

July 5, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Hello Rodrigo! Thank you very much for your time and dedication in writting this feedback. I sincerely hope to see you on board again!

Rated 1 out of 5 stars

Never use this company!!!

On the website of this company there are knowingly implausible (underestimated rates). When the customer confirms the booking and makes payment, they start sending letters about the increase in price and send links for additional payments. Eventually their offer becomes completely uninteresting. On their website there is almost no information about the rules of service provision. It is impossible to get through to the phone number provided for communication. When an order is placed, the reply emails come instantly. They prefer not to reply to emails with clarifications about order cancellation.

June 19, 2024
Unprompted review
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Igor,

Unfortunately, it can happen sometimes to every transportation company when they cannot find a carrier for a booking already paid by customer, especially in some touristic areas in a high season. In your particular case, being faced with absense of any available driver, we did however our best trying to outsourse your booking to one of our local partners rather than simply cancel it, refund and forget. That's we've sent you a letter asking whether you are agree to pay more for this ride or you prefer to cancel it. Receiving as a response your cancellation, we issued a full refund to you within one business day (by the way, much sooner than the most sellers do).

Let me express one more time my regrets about your negative experience. I wish you no more cancellations in dealing with any other transportation company.

Rated 5 out of 5 stars

Very Ontime support

Very Ontime support, trust worthy payment process, Transparent service, As requested everything was provided on-time..

Was very happy with the English speaking driver.

Great Support #recommend Welcome Taxi ..

June 17, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Mr Praseen, thank you very much for your feedback! Hopefully, we will see you on board again!

Rated 5 out of 5 stars

10/10 for Welcome Taxi!

Welcome Taxi was so great! They were responsive to my questions during the reservation process, and even during my flight from the US to Italy when I had concerns about possibly missing a connecting flight. The driver they lined up was so polite and professional, the van was clean and safe, and it was a relief to know that my family and I would get to our hotel after a long day of travel without having to worry about a thing. 10/10 would recommend!

June 5, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Rebecca, thank you very much for your time and dedication in writting such a detailed review! I sincerely hope to see you again in our passengers' list! :)

Rated 5 out of 5 stars

Our driver was efficient & professional…

Our driver was efficient & professional andcwe would call
On him
In the future.

May 7, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Geri,
Thank you very much for your feedback after the ride in Paris! Waiting for you back at Welcome.Taxi!

Rated 5 out of 5 stars

Great company

Great company! Manager Nicholas organized my trip from and to the airport. Tiziano's driver was in touch, met the flight on time, caught up with the bus leaving for the Alps. Thank you for the service! I will definitely use the services next time.

January 6, 2024
Unprompted review
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Natalya, thank you very much for your time and dedication in writting this review! Hope, we'll see you again on board :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look