WelcomeTaxi Reviews 

276
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

We requested an English speaking driver for 8 hours in Belgium in June, 2026, to take us thru Brussels and go to outlying areas. Unfortunately, our driver spoke virtually no English (a word here or t... See more

Rated 5 out of 5 stars

We used Weclome Taxi for our travel during a recent trip to Italy. We were traveling with a large group of 10 so it was economical for us to pool our money for private transportation. Our driver was... See more

Company replied

Rated 5 out of 5 stars

My experience was very comfortable from start to finish. The communication was also seamless throughout. The driver arrived on time, was courteous and attentive, and spoke English. He also shared inte... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient respond and service. So far we only booked two private taxi services in Europe, one in Rotterdam and one in Nice. In both locations we needed a pick-up from airport and visiting... See more

Company replied

Company details

  1. Taxi Service

Information provided by various external sources

WelcomeTaxi provides professional ground transportation with foreign language speaking drivers at lowest rates in different cities of the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(276)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Driver on time, communicated well, comfortable vehicle. Overall great service.

April 27, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Thank you Jennifer for your feedback! Hope to see you again on board!

Rated 5 out of 5 stars

Great service

Great service. I was contacted by the driver ahead of my return flight and again once I landed. Very friendly driver. We made good time despite parts of the motorway being closed. Great value for money for door to door. Would definitely recommend and use again in the future. Thank you.

March 9, 2024
Unprompted review
WelcomeTaxi logo

Reply from WelcomeTaxi

Thank you very much Leslie for your time and dedication in writting this review! Hope to see you again among our passengers.

Rated 5 out of 5 stars

Excellent service

Excellent service, very reliable, good communication. Thank you

March 1, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Thank you for your feedback Julie! Hope, we will have a chance to see you on board again!

Rated 5 out of 5 stars

Great Experience

Great Experience - Driver very kind and friendly. Calm driver and smooth ride. Thank you very much

February 28, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Andy, I appreeciate your time and dedication in writting this feedback! Thank you very much and hope to see you again on board!

Rated 5 out of 5 stars

I recommend

Very efficient service and a professional driver in Kenya.

February 24, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Sébastien, thank you very much for your time and dedication in writting this feedback! Hope, we will see you again among our passengers!

Rated 5 out of 5 stars

Happy traveller

Efficient, clear and good correspondence when booking. Driver was also pro-active and friendly.

February 25, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Thanks a lot for your feedback and high rate! We'll do our best to maintain our level and hope to see you onboard again!

Rated 5 out of 5 stars

Absolute gentleman

Absolute gentleman, prompt collection and brilliant price,
And great craic on the journey,
SOUND MICK 👌

February 4, 2024
Unprompted review
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Ryan, thank you very much for your time and dedication in writting this feedback. Hope to see you among our passengers again!

Rated 5 out of 5 stars

Excellent service

Good communication. Punctual service. Good price. Couldn't ask for more.

January 13, 2024
WelcomeTaxi logo

Reply from WelcomeTaxi

Thank you very much for your feedback! Hope, we will see you again on board in any of about 100 countries where we are working.

Rated 5 out of 5 stars

Driver waited patiently with a sign for us

Driver waited with a sign although I came out late. Took us promptly to the hotel.
The car however was quite worn down but maybe expected given the relatively low price of the service.

December 23, 2023
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Customer, thanks a lot for your time and dedication to give us your kind feedback! We really appreciate it and hope to see you on board again in the nearest future!

Rated 3 out of 5 stars

Our driver for the airport pickup was annoyingly late

Our driver for the airport pickup was over 20 minutes late. I had to track him down through WhatsApp and he said he was almost there while we waited another 10 minutes. I then messaged him after the 10 minutes telling him I was going to cancel and he finally arrived. This is the exact opposite of scheduling a driver.

November 20, 2023
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Customer, we at WelcomeTaxi are very sorry about your negative experience. Our Chilean partner in question will be additionally instructed about impossibility of delays. As a small compensation for the inconvenience caused to you, may I kindly offer you a 10% discount for your next trip with WelcomeTaxi in any region of the world where we are present? If you are agree to accept it, just drop us a line at office@welcome.taxi.

Rated 5 out of 5 stars

Thankyou for returning my collegue’s…

Thankyou for returning my collegue’s phone. I appreciate it. Salute to you. Surely remember your kindness. Hopefully others also will be same as you.

November 16, 2023
Unprompted review
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Consumer,

Thank you very much for your feedback. Returning to passengers their lost items is one of the basic professional standards, we believe. Hope to see you onboard again!

Rated 5 out of 5 stars

Great experience from start to finish…

Great experience from start to finish with the booking - the person I spoke to was very accommodating and patient with me - would highly recommend, and very much loved the vendor they used in Slovenia also.

The Driver was very kind, professional and wonderfully attentive to our needs.

November 9, 2023
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Alicia,

Thank you very much for your time and effort to leave this feedback. We really appreciate it. Hope to see you soon again among our passengers.

Rated 5 out of 5 stars

Very friendly driver

The driver was speaking very good English and also provided us with water and even had a power bank to charge our phones.
We had a great experience.

October 6, 2023
Unprompted review
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Benjamin,
Thanks a lot for your feedback! Hope to see you on board again: in any of 97 countries where we will be glad to offer you our transportation services.

Rated 5 out of 5 stars

Great experience

Great experience! Fast response and also Nicolas was very good and helping me finding alternative transportation when my original one I booked was inaccurate. The pick up was smooth and even though the driver didn’t know English he made an effort with translation apps so that we were able to communicate. He was on time and very professional.

September 4, 2023
Unprompted review
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Kevin,
Thank you very much for your feedback! Please accept ones more our apologies for the inconcevience we caused to you by changing the carrier. Hope to see you on board again!

Rated 5 out of 5 stars

Przemyśl, Medyka, Lviv Transfer

Asked for a driver to get me to Lviv. Hello taxi was able to organise one at short notice. And the driver was waiting for me when I arrived, and helped me with my bag. He drove safely and offered to stop whenever I needed to.

August 15, 2023
WelcomeTaxi logo

Reply from WelcomeTaxi

Hello Joshua! Thanks a lot for your feedback! Hope, we will see you again among our customers, and not only in Ukraine but in any other country of the world where we are presented with our services.

Rated 5 out of 5 stars

The driver was very friendly

The driver was very friendly. He got me quickly to my hotel from the airport and helped me find the check in desk at my hotel which was not easy to find. He went above and beyond to be of service. I was very satisfied with the service and would definitely recommend it to others.

August 15, 2023
Unprompted review
WelcomeTaxi logo

Reply from WelcomeTaxi

Thank you very much for your feedback! Hope, we'll see you on board again!

Rated 5 out of 5 stars

Excellent driving service.

Arik made the five hour trip enjoyable. He arrived promptly at 9:00 a.m., greeted me, stored the luggage, and we were on the road. He checked in several times to see if I needed anything to drink or eat or if I was in need of the bathroom. We talked the entire time which made the hours pass by quickly.

July 23, 2023
Unprompted review
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Mary Frances Bryja, thank you very much for your review! I will pass it to your driver Arkadiusz. Hope to see you again on board soon, be it in Poland or in any other country where we are present with our services.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look