Connect Eyecare Reviews 687

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and patience, especially when dealing with residents in care homes, including those with dementia. The service is frequently described as excellent, with many appreciating the personalized approach, clear explanations, and efficient handling of eye tests and glasses. People are particularly impressed with the quality of the products and the overall user experience, noting the helpfulness of the team and the convenience of the service. Reviewers highlight the outstanding customer service, with staff going above and beyond to ensure comfort and satisfaction, even for non-verbal residents or in urgent situations. The company's ability to make residents feel at ease, along with thoughtful touches like engraving names on glasses, is frequently mentioned as a significant positive.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being polite,... See more

Service

Clients share positive opinions on service, consistently praising its efficiency, professionalism, and... See more

Product

Customers had positive experiences with the product. Many reviewers were delighted with the new glasses,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the team's... See more

User experience

Consumers consistently report positive user experiences. Many reviewers describe the overall experience as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Connect Eye Care have been visiting my care homes for the past two years, and I cannot fault the service they provide. They make our residents feel safe, they’re incredibly patient, and they’re wonder... See more

Rated 5 out of 5 stars

I have experienced friendly yet professional help right from the start. I'd particularly like to mention Gary. He suggested I look at the gov.uk website to see if I might get some monetary help for da... See more

Rated 5 out of 5 stars

The team at Connect Eyecare are great at what they do and this is why we continue to trust them with our eyecare. Both myself and my wife are always impressed with the professionalism and quali... See more

Company replied

Rated 5 out of 5 stars

We had our first clinic for our Care Home Residents on the 14/08/2025. We were blown away by the professionalism, attention to detail and quality of the service. Our residents have been left feeli... See more

Company replied


Company details

  1. Optician

Written by the company

Connect Eyecare set out to improve everything about mobile eyecare. We started by building an entirely new mobile eyecare service from the ground up, and kitted out our optometrist with industry leading equipment to ensure they are at the top of their game. We designed a visually-soothing uniform that embody our commitment to care, and help reassure our patients they're in good hands.


Contact info

4.9

Excellent

TrustScore 5 out of 5

687 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Staff nurse from Rashielee care home

Staff from Connect Eye Care came out to my work at Rashielee Care Home to review the residents. Marcus, Jenna and Sarah were so friendly, and it was lovely to see how they interacted with everyone.

They were incredibly kind, patient and had a great understanding of dementia. They treated each resident with dignity and respect, taking the time to make them feel comfortable and at ease throughout the appointments.

It was really nice to see such compassionate care and professionalism. Thank you for the wonderful service you provide to our residents.

We always look forward to seeing the staff from connect eye care when they come out & they were really helpful in explaining how and why they do certain testing for eyes to staff and students

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Connect eye care visit our care home…

Connect eye care visit our care home every couple of months, and the staff are always great with our residents, especially Sarah, Jenna and Marcus. They are patient and friendly and make our residents feel comfortable.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Superb experience all round

Superb experience all round. Excellent, efficient and friendly staff who go out of their way to reassure their clients at every stage from examination to delivery.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

We use Connect Eyecare within the care…

We use Connect Eyecare within the care home I am based in and cant fault their service. Professional, quick and reliable. The staff are friendly and knowledgeable and nothing is too much trouble. Wonderful service.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Candice has visited a few times now to…

Candice has visited a few times now to the Nursing Home where I work. I would like to say how sweet, kind, courteous and professional she is with the residents, (many of whom have complex and challenging needs and/or dementia).
Well done Candice x

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Eyecare for Care Home Residents.

I am impressed that this company goes into Care Homes to assist residents with continued eyecare. It takes the strain away from their family. The procedures used by the company are first class including keeping the redident's family fully informed. In my personal case it's a great relief to me.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and care

Great service and care, Sarah was very professional and friendly 😀 they set up a clinic within our home and helped the residents to feel like it was a visit to the opticians. Highly recommend Connect eye care!

February 16, 2026
Unprompted review

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