Welcomemrbaby! Reviews 210

My experience was very good. The packages arrived safely and as ordered. The shipping costs were competitive and reasonable.
Why have I not provided an excellent 5-star rating?
There was a delay between the order, payment being finalised and shipping. When I followed up the delay, there was no response until shipping occurred. The company has a portal for communication on orders between customers and the company, but responses were not forthcoming. An acknowledgement that the order was being processed would have alleviated my concern as a first-time customer.

i placed order june 27 2023 and im still waiting on shipping information haven't received no information about my order. i emailed them a couple times last week and still no answer. hopefully i get an answer soon or hopefully package arrives soon.

Fantastic shopping experience. I waited a few days for the product to arrive but it was exactly what I was looking for.

The responsiveness of the support team made the experience great.
The bathtub is very convenient. It takes much less time to do the bath with baby especially at the beginning when he does not like that so much.

Have contacted numerous times after purchase and received no reply at all. items supposed to be delivered to the UK in 3-4 days but hasn’t even shipped yet. absolute joke. i will be taking legal action

as of 1/7/23 i still have not received my item. i was told it had been officially shipped on 23/6/23 - that was the 3rd time it had been ‘officially’ shipped. and now you’re saying it was shipped on 26/6/23. the only thing i have received from this company is several rude and unprofessional messages from their ‘customer service team’. also seeing as i got a response from them at 3am italy time, i think that shows how dodgy and fake the company is. do not purchase from these scammers

Terrible experience. I ordered two baby car seats earlier this year and was told it would be delivered within 1 week. I tried numerous times to get tracking information or a confirmation email. After about 3 months, they finally sent me a tracking ID which showed that the delivery had not even been shipped yet. It finally arrived after about 3 and a half months of waiting

DO NOT USE BEWARE
Avoid avoid avoid
- I’ve now had to pursue a refund via my credit card as I they will not respond I have asked numerous times for a tracking number it’s now been 3 weeks when it states on the website 3-4 days to uk.
They were quick to msg me when they wanted my money but once paid it’s been a disaster. I explained I needed the stroller for holiday.
They also said in a single response that the supplier was due to dispatch meaning these are a drop ship company. I wish I’d have known and shopped in the uk.
I want my money back!!!!! And now they won’t respond.
UPDATE: they came back only after I wrote this review with an excuse they had experience technical difficulties my order arrived 7 weeks later followed by custom charges of £70 that were not refunded! And the STROLLER IS THE WRONG COLOUR!
I ordered green black has arrived I could have got a black one next day in the uk I ordered from here because they had the green that I couldn’t get from home. I then msgs to say I wasn’t happy and another shock! No response was made! Fraudulent company with zero customer service I wouldn’t recommend to anyone!

Good experience, it only took 1month and 1 week to get my large package out here in California. Response time on WhatsApp was good but could have been a little better. All in all I would order from here again.

I would give zero stars if possible
Do not recommend this company at all.
Ordered a product which they said would be delivered within the week. 6 weeks later I still hadn't received the product and had very little correspondence from them, despite numerous emails.

Had to get my bank involved.

Avoid avoid avoid

** Update on comment below:
NO SHIPMENT WAS MADE.

NO GOODS WERE RECEIVED.

KINDLY REMOVE YOUR DISHONEST 'Shipment sent' COMMENT FROM MY HONEST REVIEW

Very helpful and fast. Received correct product undamaged. Would definitely order again!

🛑 Avoid this company 🛑
🚨Shop some whare else...🚨u order something From them it never arrives when u try to contact them about Ur order or getting your money back they don't reply back to u...

Ordered a high chair, was informed I would have to pay UK customs duties they said the procedure is simple and very transparent:

1) you cover for the charge
2) you confirm receipt of the package
3) you forward to us proof of payment
4) we refund you the italian VAT (22%) initially paid.

After paying the UK customs duties they have ignored all messages from me and have not refunded the Italian VAT which was initially paid nearly 4 months ago. Not “simple or transparent”

Avoid.

If I could give zero stars I would! I ordered a portacot over 6 weeks ago and have contacted the company numerous times as the order hasn’t been sent and I would now like to cancel the order and get a refund but I have not had a reply to any of my messages. Extremely poor and feel like I have now been scammed over $300.
I am now considering legal action.

A lovely experience all around. We enjoyed browsing this website, appreciating how straightforward and user friendly it is. After a few days of back and forth with their customer service, we made our final selection and we purchased an amazing Bloom Fresco high chair. A huge package was delivered a few days later to our door, and we noticed great care in protecting sharp corners.
5-star is our rating for these now friends of ours!

Unfortunately I need to agree with some previous negative opinions. The procuct I ordered came pretty quickly however it was a wrong item (diffrent colour than orginally ordered). I contacted the seller immediatly (both throuh email and What's up) and haven't hear from them since almost two weeks. I don't recommend ordering from this seller! Seems they don't really care about customers!

Excellent service, perfect timing

I admit that I was a bit peculiar about my instructions. I bought this ride-on tractor for my nephew but asked for a delivery exactly the day of his birthday, even if knowing that it would be shipped from abroad.
I am not sure how they made this happen, but the courier came that very morning, and all my worries went away.
One component was partially cracked and they sorted the issue the following week.
I can't recommend this service more.

Really good service .
Kept informed from the seller on dispatch dates/ delays
Excellent price for items.
Definitely would use again.

This is literally the worst retailer I have had the misfortune of dealing with.

Sent the buggy and carrycot I ordered 2 months late, the carrycot they sent was defective. I raised the issue and they said they'd send a replacement. I waited a further month and the replacement they sent was an incorrect model. By this time (over three months since initial purchase) my baby had been born and I had to buy a buggy elsewhere as I was still without a functioning buggy.
Refused a refund unless I shipped everything back to Italy at my expense. The never refunded the import VAT and just stole this as I started a claim from my credit card which they rejected.
Unprofessional and down right criminal. If you want to purchase something from thieves, this is the place.

I purchased a booster seat for my 8yr old and I was given a 15day delivery timeframe. After 15 days I contacted them asking for the tracking number. They then told me when I purchased I should have noticed it was out of stock but they are waiting for stock to arrive. I went on to the site and the item is still being sold as if they had stock. I let them know that the item still displays stock. They replied saying In A week I will receive my tracking number.It has been a month now I have still not received a tracking number.

I eventually received my tracking number on the 6th of September after placing my order the 1st of August. The delivery time was said to be 15 days.

I am now in the process of waiting for the delivery of the item.