Welcome Pickups Reviews 47,960

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 9,613 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent service, highlighting their helpfulness, punctuality, and friendly demeanor. Many appreciate the smooth booking process and the reliable delivery service, noting that drivers are often early and provide useful information about the local area. However, some customers were dissatisfied with specific issues, such as not receiving a pre-paid infant car seat or experiencing drivers who left due to flight delays and immigration queues. A few also mentioned difficulties with cancellations or communication regarding unexpected changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the drivers for their... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the punctuality and... See more

Location

Customers had positive experiences with location. Many reviewers praise the service for its seamless... See more

Booking process

Reviewers consistently express satisfaction with the booking process. Customers highlight the ease of booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aggeliki was amazing. Always been there and communicated that to us. She was an excellent driver, calm and focused . She helped with luggage and we enjoyed her excellent service firstly from our hotel... See more

Rated 5 out of 5 stars

Marco arrived at the airport in good time to meet us in the arrivals hall at Naples and kept in touch whilst we were going through the EES system. He was courteous and helpful throughout the journey t... See more

Rated 5 out of 5 stars

Pre arrival details excellent, clear & concise. Drivers name, photo, car rego supplied. Driver at airport designated spot with our name clearly displayed. Easy walk to car, he helped pulling one case.... See more

Rated 5 out of 5 stars

Excellent service. Was sent details of our driver , a photo and car details, registration , make and model. Had given ourselves an hour to clear customs from the landing time. We were just picking cas... See more


Company details

  1. Taxi Service
  2. Transportation Service

Written by the company

Welcome helps you make the most of your travels by providing transfer services, essential products, pre-ordered tickets to top attractions, tips and tailor-made experiences led by locals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

48K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service, met us at airport and got us to our hotel and a few days later to our cruise terminal. Kept us informed throughout the process including time while waiting for luggage.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Easy and user-friendly app. Excellent service and communication with the assigned driver. Promptness, kindness and smile were on all the time. 10/10 evaluation.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Best Transportation Team

Welcome Pickups is the only service I use when visiting abroad! Easy to use, clean vehicles, outstanding communication, friendly & informative drivers! Always on time too!! 10/10

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Marco arrived at the airport in good time to meet us in the arrivals hall at Naples and kept in touch whilst we were going through the EES system. He was courteous and helpful throughout the journey to our destination in Salerno.

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

The Barcelona immigration process took…

The Barcelona immigration process took 4hours line was very long and processing time was very slow and inconsistent, we arrived at 8am and had a welcome pickup scheduled at 10 am. At 9:30 we advised the driver that we won’t be able to make it due to the slow process. We asked if we can reschedule to another pickup time but he said it can’t be done. So we missed the pickup time by two hours due to the inefficient and uncoordinated process of the Barcelona airport immigration team. My advise is not to prebook your ride but use uber instead of welcome pickup. They’re also cheaper.

May 21, 2026
Unprompted review
Welcome Pickups logo

Reply from Welcome Pickups

Dear Casa, we are sorry to learn of the issues and delays faced in Barcelona airport that later effected your pickup, please contact our team at hello@welcomepickups.com with your transfer id so they may look into assisting you. Thank you for reaching out

Rated 5 out of 5 stars

I have used Welcome Pickups for years…

I have used Welcome Pickups for years and the service always works seamlessly regardless of the location. The ability to be in direct contact with the driver is a game changer and for security purposes the fact that you receive the name, photo and car details in advance is very important

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and easy

Fast and easy, couple clicks and u are fully set, taxi came without any delays, nice and clean service!

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book

Easy to book, great communication about the trip and with the driver. On time. Driver is helpfull.

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible !!!

Terrible !!!! DO NOT USE!
Booked the transfer 7 months in advance and 5 hours before my flight they cancelled my booking .
Use another company if you don’t want your holiday ruined !

May 21, 2026
Unprompted review
Welcome Pickups logo

Reply from Welcome Pickups

Dear Traveler, we are sorry to hear of the cancelation of your transfer, this is far from what we aim to offer, please contact our team at hello@welcomepickups.com with your transfer id so they may look into what took place and assist you further. Thank you for reaching out.

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