Welcome Pickups Reviews 47,962

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 9,613 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent service, highlighting their helpfulness, punctuality, and friendly demeanor. Many appreciate the smooth booking process and the reliable delivery service, noting that drivers are often early and provide useful information about the local area. However, some customers were dissatisfied with specific issues, such as not receiving a pre-paid infant car seat or experiencing drivers who left due to flight delays and immigration queues. A few also mentioned difficulties with cancellations or communication regarding unexpected changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the drivers for their... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the punctuality and... See more

Location

Customers had positive experiences with location. Many reviewers praise the service for its seamless... See more

Booking process

Reviewers consistently express satisfaction with the booking process. Customers highlight the ease of booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aggeliki was amazing. Always been there and communicated that to us. She was an excellent driver, calm and focused . She helped with luggage and we enjoyed her excellent service firstly from our hotel... See more

Rated 5 out of 5 stars

Marco arrived at the airport in good time to meet us in the arrivals hall at Naples and kept in touch whilst we were going through the EES system. He was courteous and helpful throughout the journey t... See more

Rated 5 out of 5 stars

Pre arrival details excellent, clear & concise. Drivers name, photo, car rego supplied. Driver at airport designated spot with our name clearly displayed. Easy walk to car, he helped pulling one case.... See more

Rated 5 out of 5 stars

Excellent service. Was sent details of our driver , a photo and car details, registration , make and model. Had given ourselves an hour to clear customs from the landing time. We were just picking cas... See more


Company details

  1. Taxi Service
  2. Transportation Service

Written by the company

Welcome helps you make the most of your travels by providing transfer services, essential products, pre-ordered tickets to top attractions, tips and tailor-made experiences led by locals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

48K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Terrible !!!

Terrible !!!! DO NOT USE!
Booked the transfer 7 months in advance and 5 hours before my flight they cancelled my booking .
Use another company if you don’t want your holiday ruined !

May 21, 2026
Unprompted review
Welcome Pickups logo

Reply from Welcome Pickups

Dear Traveler, we are sorry to hear of the cancelation of your transfer, this is far from what we aim to offer, please contact our team at hello@welcomepickups.com with your transfer id so they may look into what took place and assist you further. Thank you for reaching out.

Rated 5 out of 5 stars

Very good experience!

I've availed of the pick up service from Welcome Pickups twice from Edinburgh airport and both times the experience was flawless and smooth. The drivers were courteous and nice to talk to and the communication regarding the meeting point was clear and precise.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

After a long day of travelling with my 3 year old daughter, Mr. Didin was a friendly face to see at Denpasar airport! He was helpful and patient when there was some confusion with my accomodation address too.
I also used this service for the transfer back to the airport and had Agung for our driver. He was so great. Beautiful new car with child seat. So polite and helpful.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Peter was brilliant

Peter was brilliant, he gave us all sorts of advice - especially to me as I am the hire car driver for the next couple of weeks. He even knew about the political situation in the UK!
100% recommended
Edgar, Broom, Bedfordshire, Uk

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Best driver

My driver arrived early, offered me water, and we had a lovely conversation on the ride back to the airport. Best driver I had while in Greece.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Better than expected

This is the most relaxing travel there is between the airport and the city. To be highly recomended! Booking and communication worked perfect! Polite drivers and nice cars.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Use every time!

Our driver was prompt and courteous the car was very nice and he negotiated traffic very effectively and was very efficient.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Everything happened as it should!

Everything happened as it should!
Good communication (v important), collected us where they said, when they said, suitable vehicle for all our bags and straight to our hotel! Even carried our bags from terminal to vehicle And the app worked without a hitch 🤗

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Istanbul pick up

We were met @ Istanbul airport by a driver booked through the Welcome app. It was a relatively simple process to book via the app. Once a driver was assigned he contacted us in advance & then nearer the time sent us a video & instructions where to meet via WhatsApp. He tracked our flight details so he knew what time to expect us. I allowed an hour after landing to get through a long queue at customs & collect our luggage. Everything worked out perfectly.

May 18, 2026
Unprompted review

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