Well their service was great until year 2. I have to take responsibility for not reading their contract. But the contract has VERY steep penalties. First I didn't know that I was automatically b... See more
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See what reviewers are saying
We’ve tried several new mover programs, but none have worked—until now. Welcome Wagon’s targeted program reaches new movers multiple times, which we believe was the game changer for us. Margaret... See more
Company replied
Welcome Wagon is a great place to work. The managment team is excellent and caring. We mail new homeowers and Renters a copy of a Giftbook and Postcard with all types of coupons that saves new homeo... See more
Company replied
Miserable experience with this company. When I first learned about their story, I was really excited. I pressed hard to become a community representative. I very quickly rose to the top ranks of th... See more
Company replied
Company details
Information provided by various external sources
Welcome Wagon has been helping local businesses introduce themselves to new movers in their area since 1928. We offer category exclusivity and our new mover data is accurate and proven. This means YOUR BUSINESS reaches new movers BEFORE YOUR COMPETITION, giving you the chance to make a customer for life.
Contact info
5830 Coral Ridge Drive, Ste 240, 33076, Coral Springs, United States
- 1-800-779-3526
- hello@welcomewagon.com
- welcomewagon.com
2.7
Poor
271 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sent me unsolicited mail
Sent me unsolicited mail. Have no idea who these guys are or how they got my info. Creeps
March 26, 2026
Unprompted review
Well their service was great until year…
Well their service was great until year 2. I have to take responsibility for not reading their contract. But the contract has VERY steep penalties.
First I didn't know that I was automatically being re-enrolled every year. And once I received my bill and tried to cancel, they told me that I was committed for another year of over $3000. The only thing they could offer me is an early cancelation fee of over $1500 plus the amount of my 2-month bill.
Finally I never got any clients from their service that I know of. So in San DIego, I wouldn't recommend WW.
February 14, 2026
Unprompted review
Good People, Terrible Business
The only reason this is a 2 star instead of 0 stars is because of the people I dealt with throughout who were very responsive and accommodative. Otherwise this is a massive case of over promise and under deliver. There's a reason they lock you in for a full 12 months. They know you'll want out sooner.
I went above and beyond and sent each monthly contact a personal card. What did I get for my time effort and money? 1 contact in 12 months. I've never seen less effective marketing efforts.
Also I got back on average 7 of my cards each month with bad or incomplete addresses and a few people told me the information was outdated by years. I had to get them to refund the bad names I knew about which they did but only after I asked/insisted. They know what comes back and good, honest service would credit bad names automatically.
At the end of the day, my experience was a highly negative one. They took my money and ran without having to deliver any results over a 12 month period. Not all industries are the same but this is one of my biggest marketing regrets so far.
December 31, 2025
Unprompted review
Reply from Welcome Wagon
Thank you for taking the time to share your experience. We’re truly sorry to hear that the program did not meet your expectations, and we appreciate you acknowledging the responsiveness and professionalism of the team you worked with.
Welcome Wagon programs are designed to introduce businesses to new residents over the full term of the agreement. While many advertisers see positive engagement, outcomes such as leads or sales can vary significantly by industry, market conditions, timing, and offer, and are not guaranteed. Services are fulfilled as outlined in the agreement rather than based on a specific volume of responses.
Address accuracy is an important concern, and when issues are identified, our Customer Service team does review and address them in accordance with our policies. We appreciate you bringing those instances to our attention so they could be evaluated and resolved.
We understand your frustration and regret that your experience was a negative one. Feedback like yours is taken seriously and shared internally as we continue working to improve transparency, expectations, and advertiser experience.
Thank you again for sharing your perspective.
Do not waste your money
This is the most overpriced, worthless marketing Ive done in the past 25 years. NOT 1 CALL/EMAIL/CLICK = NOTHING!
I found the same info plus emails and phone #'s for 10 cents/name... thats 10$ vs $500... absolutely worthless
December 16, 2025
Unprompted review
Reply from Welcome Wagon
Thank you for sharing your feedback. We understand how disappointing it can be when advertising does not produce the results you were expecting, and we appreciate the opportunity to respond.
Thank you for speaking with our account manager in Customer Service to review your concerns, along with options to help maximize the remainder of your campaign, while continuing to fulfill all services outlined in the agreement. Delivery and distribution have been completed as contracted.
As with any form of advertising or data-driven marketing, results cannot be guaranteed. While we provide exposure to targeted new-mover households and access to distribution data intended to support outreach, customer response is influenced by many factors outside of our control, including timing, market conditions, and individual consumer decisions.
We respect that our program may not be the right fit for every business and appreciate your feedback. We wish you success in your future marketing efforts.
Miserable experience with this company
Miserable experience with this company. When I first learned about their story, I was really excited. I pressed hard to become a community representative. I very quickly rose to the top ranks of the company's sales leaders. Then, I began to receive calls from my clients. Every single one of them was frustrated. Not a single one experienced positive ROI from their investment. The company's response was to say, "We don't guarantee results." I ended up personally paying the balance of their monthly fees for the remainder of their annual commitment. It cost me tens of thousands of dollars to retain my clients' trust. Really expensive, but worth keeping my solid, trusting relationships with them.
August 31, 2025
Unprompted review
Reply from Welcome Wagon
We appreciate your time with Welcome Wagon and wish you continued success in your future endeavors. We’d like to provide clarity for those reading this review, as the information shared does not accurately reflect our company’s practices or client support process.
Welcome Wagon has been America’s Welcoming Service since 1928, and our approach has always centered on consultative, long-term partnerships with the businesses we serve. From the initial presentation, we ensure every client clearly understands the structure of their program, the marketing provisions included, and the expected timeline for visibility and engagement results.
It is not our practice to ask or expect representatives to personally pay client fees. Our company has a dedicated Customer Service and Sales Support team in place to assist clients with any concerns and to ensure satisfaction throughout their campaign. In this situation, the appropriate customer-service channels were not utilized, and the matters referenced were never escalated for resolution through our management or support departments.
While we respect your experience, our focus remains on maintaining transparency, accountability, and the highest standard of client care. We’re proud of our team, our support systems, and the measurable success that thousands of our business partners continue to see through their Welcome Wagon programs.
One of the worst decisions i've ever…
One of the worst decisions i've ever made in my entire career. What a big waste of money. In eleven months I had one inquiry. In my opinion, do not waste your money. Big big rip off
August 15, 2025
Unprompted review
Reply from Welcome Wagon
Good day, Joy,
After reviewing our records, we were unable to locate an account or business associated with your name, and we have not received any response to our previous outreach requesting clarification. Without that information, we are unable to verify the validity of your claim.
At Welcome Wagon, we strive to ensure every interaction with our company provides value and a positive experience. We would appreciate the opportunity to review your account directly and address any concerns you may have. If you can please provide your business name or additional details regarding your campaign, we will gladly investigate further and determine how we can make this a more worthwhile advertising experience for you.
My experience with Linda Farley was…My experience with Linda Farley was nothing but perfect. Linda was kind and just a joy to speak to as well as perfect customer service.
My experience with Linda Farley was nothing but perfect. Linda was kind and just a joy to speak to as well as perfect customer service.
August 4, 2025
Unprompted review
Reply from Welcome Wagon
Thank you so much for your kind words! We’re absolutely thrilled to hear that your experience with Linda Farley was nothing short of perfect. Linda takes great pride in providing warm, attentive, and exceptional service, and we’re so glad that came through in your interaction. We truly appreciate you taking the time to share your feedback!
Linda Farley helped me create a great…
Linda Farley helped me create a great campaign. She was very friendly and accommodating. Liked the program
July 3, 2025
Unprompted review
Reply from Welcome Wagon
Thank you so much for the kind words! We're thrilled to hear Linda provided such a great experience and helped you build a strong campaign. We appreciate your support and are glad you’re enjoying the program!
I have found a new veterinarian around…
I have found a new veterinarian around the corner from my home, when they asked what I did the office manager over heard me say I just started with the Welcome Wagon and she came over and asked if I could meet with her after I registered my dogs. When I sat down with her, she said they are under new management and that the Welcome Wagon was the most successful advertising they ever did; could I come back to meet with owners so they can sign up in my neighborhood. That is good business! The WW may not work for all but it certainly does work for many...
March 19, 2025
Unprompted review
Reply from Welcome Wagon
Thank you so much for sharing this wonderful experience! We're thrilled to hear that your connection with the new veterinarian's office led to such a strong endorsement of Welcome Wagon. It’s always rewarding to know that our program is making a real impact in local communities and helping businesses.
Your story is a great reminder that while no single solution fits all, Welcome Wagon continues to deliver real value for many. Welcome to your new community!
I specifically want to shout out Linda…
I specifically want to shout out Linda Farley for being so professional, articulate and helpful. It's not often we connect with those who can clearly articulate policy and get the work done. Thank you for a great customer experience!
March 20, 2025
Unprompted review
Reply from Welcome Wagon
Thank you so much for your kind words! We're thrilled to hear that Linda Farley provided such a professional and helpful experience. She truly embodies the standard of excellence we strive for, and we'll be sure to share your feedback with her and the team.
Clear communication and strong follow-through are at the heart of great customer service, and we're so glad you experienced that with us. We appreciate you taking the time to share your experience!
I received my packet from Welcome wagon…
I received my packet from Welcome wagon today in the mail. Was very disappointed when I opened it up and all I did was benefit them. Not one thing in their benefited me. I remember the day when Welcome wagon gave you something. This Country has become so selfish and money hungry.
February 26, 2025
Unprompted review
Reply from Welcome Wagon
Thank you for taking the time to share your thoughts! We truly appreciate your feedback and are always looking for ways to enhance the experience for our recipients. Our goal is to connect new movers with local businesses that want and can offer valuable services and special offers to help them feel at home in their new community. We understand the nostalgia for the past and will certainly pass along your thoughts as we continue to improve.
In the meantime, we invite you to visit our website at www.welcomewagon.com and click on ‘Local Coupons’ to find potentially even more new businesses each month in your area that may have special offers just for you. We hope you find something helpful, and we’re always here to listen!
Margaret, our sales rep, was fantastic!
We’ve tried several new mover programs, but none have worked—until now. Welcome Wagon’s targeted program reaches new movers multiple times, which we
believe was the game changer for us.
Margaret, our sales rep, was fantastic! She listened to our needs and was truly invested in our success. We’ve seen a noticeable increase in new customers from the mailers.
February 7, 2025
Unprompted review
Reply from Welcome Wagon
Thank you so much for your wonderful feedback! We're thrilled to hear that our targeted program has made a real difference for your business. Margaret is truly an asset to our team, and we’re glad she provided the support and dedication you needed. Your success is our success, and we look forward to continuing to help you reach even more new customers. Thanks for choosing Welcome Wagon!
Waste of money we gave it over a year
Waste of money we gave it over a year. I don't think we got a single lead. So $$$$ for 0 prospects.
Asked to cancel they told me we have automatic renewal for another year. Did not mention a termination fee or way to cancel just said we have to stay a year. I will be fighting any fees.
February 5, 2025
Unprompted review
Reply from Welcome Wagon
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. Our goal is always to provide value and support to our clients, and we regret that we did not meet your expectations.
Linda Farley has been trying to connect with you to discuss your concerns and work toward a resolution. We want to ensure you have all the information regarding your account and explore how we can address this situation. Please feel free to reach out to her directly so we can assist you further. 800-779-3526
We value your business and hope to find a solution that works for you.
So far the service is Awesome!!!
Onboarding was simple, recieved my first call from a potiental client withing days of going live.
December 6, 2024
Reply from Welcome Wagon
Wow, thank you so much for the amazing review! 🎉 We're thrilled to hear that your onboarding experience was smooth and that you already received a call from a potential client so quickly! Your success is our priority, and we’re excited to keep helping you grow. Keep up the great work!
Linda reliably answers her phone and…
Linda reliably answers her phone and emails quickly and cheerfully. Welcome Wagon has accurate databases and a good interface online.
November 21, 2024
Reply from Welcome Wagon
Thank you so much for the wonderful feedback! 🌟 We're so happy to hear that Linda has been providing you with such reliable and cheerful service—she's truly a rockstar! We're also glad you're enjoying the accuracy of our databases and the user-friendly online interface. We appreciate your support and look forward to continuing to serve you!
Been using them for many Years
Been using them for many Years
Great product and reach to new customers just moving in
No complaints from me
November 12, 2024
Unprompted review
Reply from Welcome Wagon
Thank you so much for your continued trust over the years! 😊 We're thrilled to hear that our product has been helping you reach new customers and that you're happy with the results. We truly appreciate your loyalty and can't wait to keep supporting your success!
Wrongity wrong wrong. Misinformation central for profit.
They sent me a booklet with the wrong "local" DMV (across state lines!) and my wrong "local" school board. I attempted to contact them to inform them of this and they were dismissive ("we aren't the DMV" no lol, I get that you aren't oh ye illustrious "welcoming" company).
Definitely not buying from any of the advertisers they sent in their lil misinformation booklet as this is not the behavior of a reputable company.
[edited 2/4/25: Hey WW, thx for the nice-sounding reply, but I already spoke with a senior customer service person at your company in mid Nov '24 after you saw my similar review on Yelp and got a sad; I told this person exactly what the company needs to do to make this right (print a corrected booklet and send it to me), and well what do you know, it's early Feb. '25 and y'all have not done it. Your reply now appears an attempt to get this review taken down now that it's been a bit since I wrote it and interacted with you and may have forgotten it or no longer wish to play this game... also it's pretty rich that your little reply says "reach out to us" and then SPECIFIES NO WAY TO DO SO and it's not like your website is any help (that's how I got rudely dismissed before). Lol do better. Anyway I do wish to keep playing, and I have receipts, WW. Contact me again if you want about "identifying my experience" but I'm not taking the review down without you actually fixing your mistake (not just saying pretty words that you never bothered to say back when I was just a regular old Joe contacting you about a glaring mistake cuz I hate misinfo being mailed to me and my neighbors actually). The previous email was from a senior muckity muck on 11/18/24 and I spoke with her by phone soon thereafter... she had "senior" all over her job title and voice btw. She wanted me to take my Yelp review down just by her say-so that they'd make it right; I refused and said a reprinted booklet WITH CORRECT INFO would do. Haven't received said booklet. Your play.]
[Further update 5/8: I am keeping my review at 1 star, and consider the matter closed. I appreciate the attempts to address the concerns, but while you managed to (eventually. after sending the wrong one again oops) send me a revised booklet that doesn't assert my "local" DMV is in the wrong state, the newest one now says that my "local" government is a city I do not and have never lived in. (And calls my local Parks dept something it is not in fact called. Apologies to Leslie Knope & co but it's not Parks & Rec 'round here.)
When I pointed this out, you only told me that your zip codes are not that specific and that people sometimes shop outside of their immediate localities. This is severely not my problem. If you're trying to raise your "local" cred by giving "local" links, they ought to be accurate. This has nothing to do with whether businesses from outside my immediate area are advertising in your booklet -- I have no problem if they do and I often shop outside of my immediate area. I just don't want or need someone sending me a "helpful local links!!!" page which basically says "your local government website is X" when I LIVE IN Y, NOT X and X is therefore not going to be interested in helping me with anything as I do not vote, pay taxes, or do anything else that has to do with being a citizen NOT a customer over there. (I know. Being a citizen must be a funny idea for a company that only cares about their bottom line, but it still matters to me who picks up my garbage and who I vote for to represent me locally.)
Anyway I've wasted enough time on this - tldr WW made a pretense of trying to fix this issue and eventually acknowledged that telling a Pennsylvania resident that their "local" DMV was in Delaware was probably not a great look, but at the end of the day the company doesn't care to up their game to actually be helpful if you're a family that just moved to the neighborhood -- they just want the vibes, plausible deniability and pretense. And, well, $$.]
June 16, 2025
Unprompted review
Reply from Welcome Wagon
6.16.25: Thank you for your feedback and for continuing to share your experience — we do appreciate your persistence in holding companies accountable for accuracy and follow-through.
To clarify, we did update the DMV listing in the revised booklet to reflect the one in your local neighborhood. Because the booklet covers multiple cities within a region, our goal was to select the most central location to be broadly helpful to the majority of new residents. While we understand it may not be the exact office or municipality closest to your address, our directories are designed to serve an entire community area comprehensively — not just one town or zip code — and that often includes shared resources across nearby cities and towns.
That said, we absolutely understand your concerns about accuracy and recognize how important it is for local information to be precise, especially when it involves civic resources. Your points about the local school board and municipal listings are valid and continue to inform our ongoing review process for how we build out future editions of our materials.
We're sorry to hear that your earlier experience with our team was not a positive one, and we regret any miscommunication or missed expectations. While we may not be able to reprint single corrected editions, we are actively working on tightening the way we designate and label information so it’s more clear when a resource is regional versus strictly local.
We respect that you've chosen to keep your review up, and we hope this response at least offers more transparency into our process. If you’re open to continuing the conversation, we’d still welcome the chance to connect and listen further — please reach out so we can document your feedback directly and ensure it’s shared with our editorial and leadership teams.
Thank you again for your time and for advocating for your community.
— The Welcome Wagon Team
We’re so sorry to hear about the confusion with the booklet you received, and we truly appreciate you bringing this to our attention. We understand how frustrating this must have been, and we want to make things right. We pride ourselves on delivering accurate information and great service, and it’s clear we missed the mark here. Could you please reach out to us directly so we can address your concerns and ensure we rectify the issue? We’d love the opportunity to regain your trust!
I moved here recent
I moved here recent, and I received a coupon book from Welcome Wagon. It proved to be a great asset to introducing me to the neighborhood and local business'.
November 5, 2024
Unprompted review
Reply from Welcome Wagon
Thank you for sharing your experience! We’re so glad to hear that the Welcome Wagon coupon book helped you connect with your new neighborhood and local businesses. 🌟 We love being part of your journey and are excited to continue helping you explore everything your community has to offer!
Linda provided exceptional service…
Linda provided exceptional service while assisting me with renewing our agreement with Welcome Wagon. She was very attentive, responded quickly to each of my questions and or comments. Thank you for going above and beyond!!
October 30, 2024
Reply from Welcome Wagon
Thank you so much for the wonderful feedback! 🌟 We’re thrilled to hear that Linda provided exceptional service and went above and beyond to assist you. She’s a true asset to our team, and we’re so glad she could make your experience seamless and positive. We truly appreciate your continued partnership!
Welcome Wagon is a great place to work.
Welcome Wagon is a great place to work.
The managment team is excellent and caring. We mail new homeowers and Renters a copy of a Giftbook and Postcard with all types of coupons that saves new homeowners and renters money.
Welcome Wagon also gives back to the community by volunteering food banks. They also do a Habitat for Humanity (Where they volunteer to build houses for the less fortunate)
October 31, 2024
Unprompted review
Reply from Welcome Wagon
Thank you so much for this fantastic review! 🙌 We're thrilled to hear that you enjoy working at Welcome Wagon and that our management team has made such a positive impact. It's wonderful to know that you're proud of the Giftbook and Postcard program, which helps new homeowners and renters save money. We’re also so grateful for your recognition of our community efforts—giving back is at the heart of what we do! Thank you for being such a valued part of our team and for all the amazing work you do!
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