Since I’ve lived at the same address for 13+ years I have no idea why I just received a “new movers” package full of info/coupons I would never use in a million years anyway. I’d really like to know h... See more
Company replied
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See what reviewers are saying
We’ve tried several new mover programs, but none have worked—until now. Welcome Wagon’s targeted program reaches new movers multiple times, which we believe was the game changer for us. Margaret... See more
Company replied
Welcome Wagon is a great place to work. The managment team is excellent and caring. We mail new homeowers and Renters a copy of a Giftbook and Postcard with all types of coupons that saves new homeo... See more
Company replied
We used Welcome Wagon for years to target new patients. We never had any metrics to know if the mailers were generating new patients unless they told us. Since we could not measure the value, we decid... See more
Company replied
Company details
- Media and Marketing Agency
- also in
- Advertising Agency
- Direct Mail Advertising
- Marketing Consultant
- Media Company
Written by the company
Founded in 1928, Welcome Wagon is one of America's most recognized new mover marketing companies, helping businesses connect with consumers during the critical first weeks and months after a move. Through targeted direct mail, digital marketing, and multichannel campaigns, Welcome Wagon helps businesses reach new movers as they establish relationships with local providers and make purchasing decisions. Serving thousands of markets across the United States and connecting brands with more than one million consumers each month, the company remains committed to helping businesses acquire new customers, build brand awareness, and foster long-term customer relationships
Contact info
2319 Oak Myrtle Lane, 33544, Wesley Chapel, United States
- 1-800-779-3526
- hello@welcomewagon.com
- welcomewagon.com
2.1
Poor
274 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience!
Working with Welcome Wagon has been a great experience.
August 1, 2022
Unprompted review
The design team went out of their way…
The design team went out of their way to make sure we got what we wanted, even though we weren't sure ourselves what it was we wanted. Ann Marie Hyndiuk was very helpful and kept us focused and informed.
July 15, 2022
Advertising Square Dance Club
Welcome Wagon prices seemed very reasonable. They did a good job of working with us to design a post card that we believe will be successful. Of course the proof of effectiveness will be the response we receive. We will not be able to measure that for a number of months.
June 28, 2022
Seamless process
Seamless process. Very helpful and friendly staff. I'm looking forward to what the campaign will yield.
May 27, 2022
So far no results but only a short time.
April 25, 2022
Reply from Welcome Wagon
Thank you for your comment. I checked our systems, and your marketing is set to start in May, which is why you have not seen any results. I have a couple suggestions regarding the ad and offer and will reach out to you to discuss.
Welcome Wagon is a great help for small businesses
Welcome Wagon is a great source for small businesses. They offer many options to get the word out there; I chose the postcard option. Jackie, (the Welcome Wagon representative in my area), was very helpful and generously helped me out with pricing. All in all a great experience!!!
April 18, 2022
Buyer's Beware!
Buyer's Beware!
My experience with Welcome Wagon was terrible! Once they locked you in to a contract its hell getting out of it. Read your contract carefully, because there is no guarantee that you are going to get any clients.
In my opinion Linda Farley and Susan Bannon are the worst. In my opinion Welcome Wagon customer service is bad and business follow up is the worst. Keep your money in your pocket and go somewhere else for advertisement help. Businesses beware!
April 15, 2022
Unprompted review
Reply from Welcome Wagon
I'm very sorry to hear you had such a negative experience. Unfortunately with marketing, there is no way to guarantee results.
I would appreciate the time to speak with you to hear more about your experience, and learn what could have been done differently.
I will attempt to reach out to you.
Great Customer Service
Great customer service. When I was approached by the company to advertise I was very skeptical. However my gut was telling me to go forward. I am very pleased with the outcome of my advertising after all my edits became no problem.
April 12, 2022
New Welcome Wagon business
I just signed on with Welcome Wagon and Bernadette made it straighforward and easy to get started. Thanks.
March 31, 2022
Great Service
Thank you for the prompt customer service, professional advice and help, and design work. Great experience on the front end and we look forward to seeing the fruit from the campaigns!
March 28, 2022
Nancy made sure to follow up with me…
Nancy made sure to follow up with me and ensure that my design will be ready in time.
March 11, 2022
Reply from Welcome Wagon
Thank you for sharing!
It is too soon to tell put the staff…
It is too soon to tell put the staff and graphic design team are awesome
February 14, 2022
Reply from Welcome Wagon
Thank you for sharing your experience. We do love our design team!!
Nancy and the entire team has been…
Nancy and the entire team has been attentive and responds quickly with any request. Great customer service.
February 5, 2022
review
Very attentive during sale but vague and slow to respond during the ad set-up process. This review may be pre-mature and I was asked to consider it and the ad campaign just started so I am not sure of its effectiveness. My overall opinion will hinge on the success of the program for my business. I used welcome wagon 20 years ago when my practice began and allowed me to meet some great patients who still see me to this day!
February 4, 2022
Reply from Welcome Wagon
Thank you for your feedback. We will look at the communications that took place during your ad approval process to see how we can improve.
Awaiting results
*EDITED 2/2/22
After speaking with Eric, the VP Of operations and technology. Our issues were resolved with outcomes still dependent on those changes. I will say to read the contact very carefully before signing and be sure to ask your contact agent about ROI and what will be done to ensure your business sees results.
As for the rude customer service I experienced from Lina Farley, Director of Customer Service - I was told that would be handled internally and I do hope so, as no business should be spoken to in that way. As I was extremely disappointed, dissatisfied, and outraged with her customer service, I am optimistic about moving forward with this company thanks to Eric.
February 2, 2022
Unprompted review
The set-up process went very smoothly
The set-up process went very smoothly. We look forward to the boost our business will experience through advertising with Welcome Wagon.
January 5, 2022
I advertised with welcome wagon last…
I advertised with welcome wagon last year and the representative I worked with made things seamless and easy to do. She had her team design a beautiful postcard for me to be mailed out to new homeowners. I am pleased with their work and the ease of sharing my business name.
May 12, 2021
Unprompted review
Reply from Welcome Wagon
Thank you very much for sharing your experience. I'm very happy to hear that it was a success for you.
Terrible customer service
We used Welcome Wagon for years to target new patients. We never had any metrics to know if the mailers were generating new patients unless they told us. Since we could not measure the value, we decided to discontinue the service when our contract expired. Since our expiration date we have been charged three months in a row through automatic billing. There is no easy way to speak with someone and they have not refunded our money.
April 13, 2021
Unprompted review
Reply from Welcome Wagon
Hello, I'm very sorry to hear that you have not been able to speak with someone on our Customer Service team. I will send you a private message. Please reply so that I can help. Thank you!
Responsive Customer Service
I signed a contract in 2019. They worked with me to suspend the contract when business dropped off and when I needed to cancel they responded. Trustworthy organization - Thank you Linda for your patience and help.
February 23, 2021
Unprompted review
Reply from Welcome Wagon
Thank you for your feedback. I will have our Customer Service team reach out to you to discuss your account.
DO NOT USE THIS SERVICE- DO NOT TRUST…
DO NOT USE THIS SERVICE- DO NOT TRUST SALESMAN SAYING YOU CAN CANCEL ANYTIME- YOU CANT
December 1, 2020
Reply from Welcome Wagon
Dear Client,
We sincerely apologize for the miscommunication and we are eager to make it right for you. We will be contacting you directly to address your concerns immediately.
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