It’s a brilliant idea, lots to choose from providing it’s in stock, but you need to shop regularly for it to off set the membership fee. Plus, shipping is so unbelievably slow even through it says nex... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I do like the convenience of having the products we regularly use delivered to the door. It's especially good for tinned items. However, sometimes things are not in excellent condition upon arrival ..... See more
Great choice of products and good prices, quick delivery, I’d give it an easy 5 star if it wasn’t for meat products with E250 (sodium nitrate) being sold - not what you want from a ‘health food’ websi... See more
As somebody who has always been committed to eating good organic food I love what Well Easy are doing. I also live on a tight budget and so getting the things that I like at such good prices is grea... See more
Company details
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- team@welleasy.co.uk
- welleasy.co.uk
3.4
Average
972 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great difficulty cancelling…
Great difficulty cancelling subscription. Phone number supplied to Amex just drops out after a few seconds. Increasingly convinced there’s a large percentage of scam here!
June 2, 2026
Unprompted review
Reply from WellEasy
Hey Jacqueline,
Thank you for taking the time to leave a review. We're sorry to hear you've had difficulty cancelling your membership and contacting us.
We'd like to reassure you that WellEasy memberships can be cancelled, and we certainly don't want any customer to feel frustrated when trying to manage their account. We're also sorry to hear about the issue with the contact number you were provided.
Our customer support team responds to all enquiries within 24 hours and can quickly assist with membership cancellations, refunds where appropriate, and any account queries. If you haven't already done so, please contact us directly at team@welleasy.co.uk, and we'll investigate this for you as a priority. We don't operate a phone number service but all email responses are replied to within 24 hours.
We appreciate your feedback and the opportunity to put things right.
Best regards,
The WellEasy Team
👍well easy!!
I've been purchasing with WellEasy for a few months and have found great prices, great choice of products, easy to navigate website and prompt and helpful customer services. 10/10👍
May 24, 2026
Beware, this is scam!
Beware, this is a scam. After some time they charged me £50 for a membership I never signed up for. Very misleading and disappointing experience.
May 28, 2026
Unprompted review
Reply from WellEasy
Hi Konrad,
Thank you for your feedback. We’re sorry to hear this has caused frustration.
We’d like to clarify that the WellEasy Membership starts with a 30-day free trial, and the annual membership fee is only charged after the trial period if the membership remains active. The membership gives customers access to exclusive member pricing and savings across our range, but we understand that if this wasn’t clear at checkout, it may have felt unexpected.
If you did not intend to continue with the membership, please contact us directly at team@welleasy.co.uk. Our team can review your account, cancel the membership, and arrange a refund where appropriate.
We respond to customer enquiries within 24 hours, so we’ll be able to get this resolved quickly for you.
Best regards,
The WellEasy Team
More SPAM
On the 10th of April 2026 I logged a review about WellEasy sending me spam.
I had an email from someone called Arminda stating that my details had been removed from their systems and that I would not be spammed again, after having closed my account.
But true to form, the spam started again on the 19th of May 2026. I have since received further confirmation of the form:
"I can confirm that your email address has now been fully unsubscribed from our marketing emails, so you should not receive any further communications from us moving forward."
But I simply don't believe it from this dreadful company.
I do not recommend them for several reasons.
May 19, 2026
Unprompted review
Reply from WellEasy
Hey Graham,
Thank you for your feedback, and we're sorry to hear that you've continued to receive marketing emails after previously requesting to be unsubscribed.
We completely understand your frustration, particularly as you've already been assured that your email address had been removed from our marketing communications. This is not the experience we want for any customer.
While our team has taken steps to unsubscribe your email address, we'd like the opportunity to investigate why you may have continued to receive communications. There can occasionally be delays or technical issues that require further review, but we appreciate that this is no less frustrating from your perspective.
Please contact us directly at team@welleasy.co.uk with the email address affected and examples of any recent emails received. Our team will investigate this as a priority and ensure any remaining issues are resolved.
Thank you for bringing this to our attention.
Best regards,
The WellEasy Team
Hi ive tried all night to cancel my…
Hi ive tried all night to cancel my account there is no icon to cancel no phone number to speak to anyone I only wanted to try a loaf of bread not be roped in to any membership! I didn't even make an in order! It it now saying my password and email are wrong when they are not! Ive emailed and am waiting my response to have confirmation of cancellation. I want this sorted promptly im fuming.
May 2, 2026
Unprompted review
Varied products
Varied products, lots of choice, fairly priced and efficient delivery service.
April 24, 2026
And the scam continues
Despite all the comments, this website did not change their "model" of forcing their membership on people trying to buy healthy foods. If scaming people is indeed your business model, there should be a warning first time shoppers visit the site, or at least make it possible for people who doesn't want to deal with membership or the extra work of cancelling remove this from their baskets. The model you speak of consists of hunting on busy people, some of whom will forget or won't have time to cancel.Not cool.
May 1, 2026
Unprompted review
Charged for membership that I didn’t knowingly request.
I’ve just been charged £48 for membership that I never requested! I see on their site that others have had this issue too. I’ve just messaged them saying I don’t want it but am worried as others have said they don’t reply. Seems like a scam to me.
April 16, 2026
Unprompted review
Great overall
Great items, great prices, quick easy service, friendly and excellent customer service!
March 24, 2026
Don't buy here
Don't buy here, they scam you with memberships you never signed up for. Hat to cancel a big order just before I read the fine print.
March 24, 2026
Unprompted review
Reply from WellEasy
Hi Timothy,
Thank you for your feedback — we’re sorry to hear that this was your impression.
We want to reassure you that the WellEasy Membership is never applied without visibility. It is clearly shown during checkout and begins with a 30-day free trial, with no charge taken upfront. The membership only continues after the trial if the customer chooses to keep it, and it can be cancelled at any time during the trial period.
Our aim is always to be transparent while offering customers access to exclusive pricing and ongoing savings through the membership.
We appreciate that anything unclear at checkout can feel frustrating, and we’re continuously working to improve clarity. If you ever have questions or would like support, our team is always happy to help at team@welleasy.co.uk
Thank you again for your feedback.
Best regards,
The WellEasy Team
Do not sign up to this company
Do not sign up to this company, they are impossible to contact and take unauthorised money from my account
March 4, 2026
Unprompted review
Reply from WellEasy
Hi Richard!
Thank you for your feedback — we’re sorry to hear about your experience.
We want to reassure you that we do not take unauthorised payments. The WellEasy Membership starts with a 30-day free trial, and any charge is only taken after this period if the membership remains active. It can be cancelled at any time during the trial.
We also take customer support very seriously and respond to all enquiries within 24 hours, so it’s possible your message may not have reached the correct inbox.
Please contact us directly at team@welleasy.co.uk
, and our team will review your account, resolve any issues, and arrange a refund where appropriate as quickly as possible.
We’re here to help and will make sure this is sorted for you.
Best regards,
The WellEasy Team
Welleasy continues to provide terrible service
Welleasy continues to provide terrible customer experience. They have a commitment to 'next working day delivery' scrolling across the top of their home page, but experience is of delayed dispatch, including on autoship orders, emails promising dispatch and delivery that don't happen. My usual experience is of delivery taking 4-6 days, and sometimes longer. This is a long term issue at Welleasy, which they don't seem able or motivated to address. Given that customer pay a subscription to shop with the company, meeting basic commitments to the level of service offered should be a priority.
March 4, 2026
Unprompted review
Reply from WellEasy
Hi Lucy!
Thank you for your feedback — we’re really sorry to hear about your experience.
We understand how important reliable and timely delivery is, especially for repeat and autoship orders, and we recognise how frustrating it is when expectations aren’t met. While we aim to offer next working day dispatch where possible, there are occasions where delays can occur, and we appreciate that this has been your experience more than once.
Please be assured this is something we are actively working to improve, particularly around dispatch consistency and communication.
In terms of the WellEasy Membership, it’s designed to provide value through exclusive pricing and ongoing savings, but we completely agree that this should be matched by a dependable service.
We’d really like to look into your orders in detail and make this right. Please contact our team directly at team@welleasy.co.uk
— we respond within 24 hours and can review your account, address any delivery concerns, and support you further.
Thank you again for your feedback — it helps us continue improving.
Best regards,
The WellEasy Team
Membership Fee
I placed one order a months later £48 came from my account for a membership fee , I was not aware that I had to pay a fee to place an order, it was not made clear and must have automatically signed me up
February 28, 2026
Unprompted review
Reply from WellEasy
Hi Beccy!
Thank you for your feedback — we’re sorry to hear this has caused concern.
We’d like to reassure you that the WellEasy Membership is not automatically charged upfront. It begins with a 30-day free trial, and any fee is only taken after this period if the membership remains active. The trial and membership details are shown during checkout.
We understand that if this wasn’t clear at the time, it can be frustrating, and that’s not the experience we want for our customers.
Please contact our team at team@welleasy.co.uk
and we will review your account, cancel the membership if needed, and arrange a refund where appropriate. We respond within 24 hours and will get this resolved for you quickly.
Thank you again for bringing this to our attention.
Best regards,
The WellEasy Team
my luck that I noticed this scam
I also tried to make a purchase of 70 pounds today 21/02/2026 and I find myself in the basket with a £48/year subscription that I don't want, I immediately canceled everything, my luck that I noticed this scam, this offer is abusive, something like this should not happen, it should be up to the buyer whether they want it or not, this problem should be reported to consumer protection as soon as possible, too bad because they have good products for sale
February 21, 2026
Unprompted review
Reply from WellEasy
Hi there!
Thank you for your feedback — we’re sorry to hear this was your impression.
We want to reassure you that the WellEasy Membership is entirely free for 30 days and not applied without visibility. It is clearly shown during checkout and begins with a 30-day free trial, with no upfront charge. The membership only continues after the trial if a customer chooses to keep it, and it can be cancelled at any time during that period.
We understand that anything unexpected at checkout can feel frustrating, and we’re continuously working to make this as clear and transparent as possible.
We’re really glad to hear you like the product range, and if you have any questions or would like further clarification, our team is always happy to help at team@welleasy.co.uk
Thank you again for your feedback.
Best regards,
The WellEasy Team
Amazing savings and customer service was impeccable
I am so happy I found these guys! What an amazing site - I am getting a huge discount and saving so much on my regular items.. It's so expensive to shop organic and healthy these days so I'm really grateful for this site. Also, I had a very minor issue with one product from my recent order and the customer service was incredible. I would highly recommend these guys.. You can also get benefits when you recommend to your friends
February 17, 2026
Unprompted review
This company just tried to take £48…
This company just tried to take £48 from my debit card a few weeks after placing an order. Would never have knowingly signed up for a £48 membership....
February 12, 2026
Unprompted review
Reply from WellEasy
Hi Alex!
Thank you for your feedback — we’re sorry to hear this has caused concern.
We’d like to reassure you that the WellEasy Membership begins with a 30-day free trial, and any fee is only taken after this period if the membership remains active. The membership details are shown during checkout, and it can be cancelled at any time during the trial.
We understand that if this wasn’t clear, it can feel unexpected, and that’s not the experience we want for our customers.
Please contact our team at team@welleasy.co.uk
, and we’ll review your account, cancel the membership if needed, and arrange a refund where appropriate. We respond within 24 hours and will get this resolved for you quickly.
Thank you for bringing this to our attention.
Best regards,
The WellEasy Team
It’s a yes from me!
Well easy? Well impressed! I have now placed three orders with WellEasy and I’ve been delighted with the service, products and prices. I shall certainly continue to shop with them and wholeheartedly recommend them to others.
The only fly in the ointment has been the dreadful performance by the courier, but that’s hardly the fault of WellEasy.
December 29, 2025
Always a great experience with…
Always a great experience with Welleasy, keep coming back for more
January 24, 2026
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