It’s a brilliant idea, lots to choose from providing it’s in stock, but you need to shop regularly for it to off set the membership fee. Plus, shipping is so unbelievably slow even through it says nex... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I do like the convenience of having the products we regularly use delivered to the door. It's especially good for tinned items. However, sometimes things are not in excellent condition upon arrival ..... See more
Great choice of products and good prices, quick delivery, I’d give it an easy 5 star if it wasn’t for meat products with E250 (sodium nitrate) being sold - not what you want from a ‘health food’ websi... See more
As somebody who has always been committed to eating good organic food I love what Well Easy are doing. I also live on a tight budget and so getting the things that I like at such good prices is grea... See more
Company details
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- team@welleasy.co.uk
- welleasy.co.uk
3.4
Average
972 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 2 weeks
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Saves money, but not time. Slow delivery makes it not worthwhile
It’s a brilliant idea, lots to choose from providing it’s in stock, but you need to shop regularly for it to off set the membership fee. Plus, shipping is so unbelievably slow even through it says next day delivery if ordered before 12, you are lucky to get it within five days, which makes it not worthwhile as I’d rather spent the extra cost on Amazon or Ocado and get it next day. Customer service are very slow to respond too. So alas, I won’t be renewing my subscription.
October 23, 2025
Unprompted review
Reply from WellEasy
Hey there,
Thank you so much for sharing your feedback — and we’re really sorry to hear your delivery experience wasn’t what you expected. This definitely sounds like an exception rather than the rule.
For all member orders placed before 12pm, we offer next working day delivery, and the vast majority of parcels arrive on time — as you’ll see reflected in many of our other reviews. That said, occasional courier or local network issues can sometimes cause unexpected delays, which we completely understand can be frustrating.
We’re constantly working with our courier partner to make sure our service stays as reliable as possible and that any delays are resolved quickly. If you ever have a delivery issue or need help, please do get in touch directly via team@welleasy.co.uk
— that’s the quickest way to reach us, and we’ll always make things right fast.
We truly appreciate your kind words about what we’re building — and we hope we can earn back your confidence in the future. 💚
— The WellEasy Team
Con artists breaking trading laws by…
Con artists breaking trading laws by unsolicited subscription. Failed to give a refund they promised.
October 15, 2025
Unprompted review
Reply from WellEasy
Hi Taff,
We’re really sorry to hear about your experience — that’s absolutely not the level of service we aim to provide. We want to reassure you that WellEasy does not operate any unsolicited subscriptions. Every membership is set up with full transparency and consent at checkout.
If a member ever feels unhappy with their experience, we’re always happy to refund memberships — we never want anyone to feel stuck or misled.
As a business, it genuinely doesn’t benefit us to charge someone for a membership they don’t want. Our membership model is designed to keep both us and our customers accountable — it’s what allows us to pass on the exclusive savings and benefits we offer. We can only continue to provide those savings when our members are actively using their memberships and finding value in them.
Please reach out to our team at team@welleasy.co.uk
so we can resolve this for you right away, if they haven't already refunded this.
The WellEasy Team
I have been charged GBP 48 for their…
I have been charged GBP 48 for their annual subscription after I have tried cacelling the 30 dyas free trial .
This company has no email responses using. I was not able to remove my payment details via their website under account.
I have requested that my credit card provider stop the payment. I hope this action prompts Well easy to review and improve its processes and business practices to ensure a more transparent and ethical approach to customer service.
October 13, 2025
Unprompted review
Reply from WellEasy
Hi Linda,
We’re really sorry to hear about your experience and understand how frustrating this must have been. We take all feedback like this seriously and are always working to make our cancellation and subscription processes as clear and transparent as possible.
Please rest assured that if you contact us at team@welleasy.co.uk
, our customer support team will always respond within 24 hours to help resolve any issue — including cancellations, refunds, or payment concerns.
It sounds like you may have encountered a technical issue when trying to cancel your trial, and we’d like to make this right for you as quickly as possible. If you can reach out to us directly via email, we’ll be happy to review your account and ensure everything is fully sorted.
Thank you for taking the time to share your experience — your feedback genuinely helps us improve both our service and transparency for all our members.
Warm regards,
The WellEasy Team
Charged GBP 48 Without Consent – No Response from Welleasy
I was charged an annual membership fee of GBP 48 without my authorisation. Prior to the charge, we had already submitted a request to cancel the membership, but received no response from the company.
Attempts to contact them via the provided email address “team at welleasy.com” (trustpilot do not allow show email in the review) were unsuccessful — the messages were returned undelivered, indicating that the email address is invalid. Furthermore, there is no available option to remove or update my credit card information from their system.
This conduct raises serious concerns regarding the company’s legitimacy and business practices. I believe this may constitute an unauthorised or fraudulent transaction and request immediate investigation and appropriate action.
October 10, 2025
Unprompted review
Reply from WellEasy
Hi there,
Thank you so much for taking the time to leave a review — we really appreciate your feedback. We're so sorry to hear you've had any trouble getting in touch. Our correct contact email is team@welleasy.co.uk
(not .com), and our team always responds to all messages within 24 hours.
At WellEasy, we’re committed to making sure every member is completely happy — that’s central to how we operate as a business. If for any reason you’re not satisfied, we’ll always make it right, including providing a full membership refund if you’re not happy with your experience.
Please drop us an email at team@welleasy.co.uk
, and we’ll make sure this is resolved quickly for you.
Warm regards,
The WellEasy Team
Great choice of products and good…
Great choice of products and good prices, quick delivery, I’d give it an easy 5 star if it wasn’t for meat products with E250 (sodium nitrate) being sold - not what you want from a ‘health food’ website! I expected no E250, now always check the ingredients list.
September 6, 2025
Unprompted review
I really like this company
I really like this company, though the membership is a little pricey, the cost of the items is super low! I love buying organic products via them as it’s always so much cheaper than any other companies. Great delivery and customer service too.
October 3, 2025
Unprompted review
Great experience and I get full value…
Great experience and I get full value for the membership as I have saved more than the cost already
September 24, 2025
Unprompted review
Avoid this company's dishonest tactics…
Avoid this company's dishonest tactics to get you to sign up for 'free' membership and then spring a £48 annual membership fee on you without any warning emails or prompts - even Amazon Prime will give you notice that your membership payment is coming up. I am a pensioner and it has left me in bad financial straits.
Answering the (many) other complaints about this practice they say 'We do our best to make the membership model as transparent as possible throughout the sign-up process' but they really don't. I had no idea I was signing up for this, there was no confirmation email to clarify the terms etc. They are simply trying to make money out of you.
I wrote to them straight away - several times now - to cancel the 'subscription' but they haven't replied.
I feel as if I've been robbed
October 1, 2025
Unprompted review
Reply from WellEasy
Hey Jan,
We’re truly sorry to hear about your experience and the stress this has caused you. We want to reassure you that transparency is really important to us, and we always make it clear that we are a membership-based service throughout the sign-up process.
To avoid any unexpected charges, every member receives a confirmation email six days before any renewal payment is taken, giving plenty of time to cancel if they decide the membership isn’t right for them. On top of this, we are always happy to issue a refund if a member feels they have been charged in error or is unhappy with their membership.
We also reply to all support emails within 24 hours, so your messages should not have gone unanswered. Could you please contact us directly at team@welleasy.co.uk
? Our team will make sure this is resolved quickly for you, including arranging a full refund if you wish to cancel.
We’d love the chance to put this right and show you the care we aim to give all our members.
Warm regards,
The WellEasy Team
Still waiting for my delivery and it…
Still waiting for my delivery and it got twice sent back. After communication with customer service I asked for my money back as it’s been weeks now but instead of replying they initiated another delivery try which failed again. I have bought items before so I don’t understand where the issue is
Super disappointed
September 23, 2025
Reply from WellEasy
Hey there,
We’re so sorry to hear about the difficulties you’ve had with your delivery and the frustration this has caused. Our top priority is always making sure you receive the products you love, which is why we will always try to arrange a fresh new delivery rather than leave you without your order. We completely understand how important it is to trust that your order will arrive on time.
That said, if you would prefer a refund instead, we absolutely want to make sure you’re looked after. Please just drop us a message at team@welleasy.co.uk
, and our team will resolve this for you right away.
Thank you for being a WellEasy customer—we’d love the chance to restore your confidence in our service.
Warm regards,
The WellEasy Team
Really good prices for quality products…
Really good prices for quality products and super-fast, free delivery.
I really love the aims and ethos of this company but cannot justify the annual £48 membership.
September 23, 2025
Deceptive business model
Deceptive business model. They add a 'free' annual membership to your basket with an order and no way to remove it. It's actually a 30 day free trial that you'll be charged £48 for. You'll see that they'll respond to 1 star reviews here saying they're sorry you don't like their business model and list a bunch to benefits comparing themselves to Costco. This is all well and good however the UX and business model is very clearly purposely opaque and deceptive. For that reason it's a massive no from me - just be transparent and fair. If you can't sell your membership without stopping to these tactics it tells you everything you need to know about it.
September 14, 2025
Unprompted review
Reply from WellEasy
Hey Jonny,
We’re really sorry to hear you’ve come away feeling this way — that’s never the experience we want anyone to have with WellEasy.
Our membership works on a 30-day free trial, which is added when you place your first order. The idea is to give new customers the chance to try the service, experience the savings, and decide if it’s right for them. Before any payment is taken, we send a reminder 5 days in advance so there’s time to cancel if you’d prefer not to continue.
We take your comments on transparency and user experience seriously. We’re always working on clearer communication, and your feedback will be shared with our team as part of that process.
If you’ve been charged and don’t want to keep the membership, please don’t worry — our team will be happy to refund this straight away. Just drop us a line at team@welleasy.co.uk
and you’ll get a reply within 24 hours.
Thank you again for calling this out — it helps us improve, and we hope we can make this right for you quickly.
Warm regards,
The WellEasy Team
Misleading shopping experience
Watch out to not take out membership.
I assumed this is an ordinary online store so put a shopping basket together and went to check out. At the very last step - just before paying, but after collecting your email address (thanks for nothing) - they casually let you know that you'll take out an annual membership with the purchase, costing you about 8/month.
So, had to abandon my shopping basket and went over to H&B's. What a waste of perfectly good time...
September 12, 2025
Unprompted review
Reply from WellEasy
Hey Margot,
Thank you for sharing your feedback — we’re really sorry to hear you feel our membership model was misleading. We take this concern very seriously and want to clarify how WellEasy works.
WellEasy is a membership-based service, similar to Costco. By becoming a member, you gain access to significant savings — up to 35% off RRP — on every order, as well as other exclusive perks. This model allows us to offer healthy, sustainable products at the most affordable prices possible, while supporting our mission to make healthy living accessible to everyone.
We do our best to make the membership model as transparent as possible throughout the sign-up process, and we’re always working on improving clarity for our customers. We truly value your input and would love the chance to address any specific concerns directly. Please feel free to reach out to us at team@welleasy.co.uk
so we can assist further.
Thank you again for taking the time to share your thoughts. We really appreciate the opportunity to learn and improve, and we hope we can restore your confidence in us.
Warm regards,
The WellEasy Team
WellEasy, I highly recommend
The products are amazing, and I'm considering buying more of them. Great website, and amazingly fast delivery too. 100% recommend.
September 5, 2025
Unprompted review
I ordered a very overpriced product…
I ordered a very overpriced product which I would not purchase again . I then received a email telling me that they would be taking 48.00 membership fee . I then contacted them and informed them that I had not given them any permission to do this . I now see they have done so . I believe they are misleading customers and am now going to pursue for the return of my money . My advice is to avoid buying from this company
September 5, 2025
Unprompted review
Reply from WellEasy
Hey Amanda!
Thanks so much for getting in touch with us about this.
Please do not worry at all. So firstly, the way WellEasy works is similar to shopping at Costco. We have an annual membership fee meaning you can access up to 35% off RRP all year round every time you shop with us.
We offer a 30 day free trial to all new customers so you can place orders and shop before committing.
In any case, we will always make sure members are happy and we will refund any membership if it's not something that you'd like to be part of.
If you contact our team at team@welleasy.co.uk they will sort this right away and anything else you need too.
Have a wonderful day!
Best
WellEasy
Great company with great products and…
Great company with great products and often freebies added to the box!
August 26, 2025
Excellent selection of items
Excellent selection of items, prompt delivery service, and helpful customer service team.
August 26, 2025
Makes a big difference
Makes a big difference! Brilliant customer service too. Very grateful 🙏🏼
September 2, 2025
Unprompted review
£48 has been taken out my account today…
£48 has been taken out my account today without any authorisation. I did not sign up for this now I'm trying to get the money back. What kind of company does this.
August 18, 2025
Unprompted review
Reply from WellEasy
Hey there!
Thanks so much for leaving this review.
Firstly please do not worry at all. If you contact our member wellbeing team on team@welleasy.co.uk they will have this resolved for you in under 24 hours.
However it's important to reiterate that how WellEasy works is similar to shopping at somewhere like Costco. We operate an annual membership model to allow members to save up to 35% off RRP all year round on their healthy groceries.
Our mission is to make healthy living easy accessible and more affordable for everyone.
If you'd ever like to be part of our club in the future we'd love to help you save lots of time and money with us.
Best
WellEasy HQ
Amazing Company and fast shipping
I've had an amazing first experience with Well Easy. I recently moved out of an area where I had a shop that stocked these foods within a few minutes to somewhere that is more difficult to source organic goods so I'm so glad I came across this. The prices are by far the best i've seen too and it's well worth the subscription if you want to prioritise eating high quality food. The customer service has been great and I will be a life long buyer!
Regarding the 1* reviews of being charged £48 - it is very clear that this is a membership platform and it would not make sense for you to have free access to the lowest prices (as the business would not be making much profit) without paying a small premium for this!
August 19, 2025
Unprompted review
Well easy indeed
I really don't understand the bad reviews. I ordered a big haul of specialist snacks (GF/DF/no added sugar etc), which arrived promptly, and I feel very informed on the membership situation. The website is really clear on the membership, so I don't get how people are getting surprise charges. The entire experience has been great. I've got my 30 day trial that I was planning on cancelling, and now I'm considering keeping the membership. I've just seen you get redeemable points for writing product reviews....that's pretty cool. My only complaint is the volume of marketing emails I've received, but it's very easy to unsubscribe, and I get it.
EDIT 03/09 - how anyone could get a surprise membership fee is beyond baffling. Honestly, this company is legit. My only worry is my waist size!
August 6, 2025
Unprompted review
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