Bought the original, and have tried to drink it every day but it just tastes so bad, wish I'd tried a different flavour instead. Finished my month and don't think I'll buy again as it's expensive and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have only been using the super elixer for a few days and certainly feel the benefits of this product, less tired during the day better sleep , however this supplement contains vitamin B6 which is re... See more
Company replied
I purchased both the well eco evening elixir hot chocolate mix and the hydro protein elixir that you mix with water. The protein water is in the blackcurrant and pomegranate flavour and sadly has an a... See more
Company replied
Company details
Written by the company
The pioneer of ingestible wellness. WelleCo is an Australian born company, founded in 2014 by Elle Macpherson as a result of her own personal wellness journey and discoveries. Our carefully curated collection of wellness solutions is underpinned by Elle’s philosophy that, with wellness, you can live the life you’d only dreamed of living. Feeling strong and alive, capable and confident. WelleCo is committed to empowering you to own your wellness journey. Naturally.
Contact info
Australia
- welleco.co.uk
3.2
Average
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honest and trustworthy.
Amelia was very helpful in solving the issue.
Much appreciated.
July 18, 2025
Reply from WelleCo
Hi Nur,
Thank-you for getting in touch.
We are so glad to hear you had a positive experience with our Customer Experience Team!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.
I would not recommend to buy these…
I would not recommend to buy these products! I spent a lot of money to try both the hydro protein and vanilla nourishing protein and both are horrible in taste.
With the hydroprotein I had to throw it out… afterwards I ruined a berry smoothie even if I just put a little in..
Very disappointing when looking at the price point :(
July 11, 2025
Unprompted review
Reply from WelleCo
Hi Anna,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.
I am sorry to hear that The HydroProtein Elixir is not as you expected.
We understand that wellness looks different to everyone and that this blend / flavour may not be suitable for you.
We would love to offer you a refund and alternative product if you wished. If you could share some further information with us we would love to help make further arrangements for you.
Phoebe,
WelleCo Customer Experience Specialist & In-House Nutritionist.
Since taking The Super Elixir if feel…
Since taking The Super Elixir if feel much more youthful, energetic and I don’t YoYo with my mood anymore. Which is one of the biggest benefits for me! Before taking the Super Elixir I was finding my self all the way through my cycle, going from feeling normal to extremely low, for no reason. I was scatty, forgetful, anxious and all the things that come with perimenopause, like aching legs during the night etc.. I’ve been taking the Super Elixir now for approximately 6 months and I think with pairing that with exercise and eating healthy I definitely feel more confident and happier within myself! It has also given more motivation to get up in a morning, maybe because now I sleep much better! I would recommend any of the WelleCo products to anyone who has been feeling the way I was before making the Super Elixir a part of my daily routine,
January 24, 2025
Reply from WelleCo
Hi Emily,
Thank-you for taking time to get in touch and for sharing your experience with us.
We are so glad you have been benefiting from The Super Elixir. We feel very lucky to be apart of your journey.
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.
Reply from WelleCo
Hi Sam,
Thank you for your feedback on our packaging and flavour! We love to hear this.
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.
Reply from WelleCo
Hi Carolyn,
Thank-you for sharing your feedback.
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.
No Thanks
Order took ages to arrive and wasn’t all in the package. Contacted customer service and they said I should have received an email to inform me of the delay (I had not), received a voucher to buy the missing spoon that was out of stock but I would then have to pay a postage charge for something I’ve already paid for. The Evening Elixir is rank. Doesn’t taste of chocolate at all and is unpalatable. Had high hopes when I subscribed but I’ve cancelled the subscription
June 19, 2025
Reply from WelleCo
Hi Sara,
Thank-you for getting in touch.
We are sorry to hear of your recent experience. This certainly does not meet our WelleCo standards and values and we apologise for this.
Our team have reached out to you via email for further support, we would love to send you an alternative to The Evening Elixir.
We thank-you for the opportunity you have provided us to resolve this issue for you and appreciate your patience during this time.
Phoebe,
WelleCo Customer Experience Specialist & In-House Nutritionist.
WellCo really does what they say
WellCo really does what they say. They provide clean natural ingredients in their products and it has made a massive impact on my wellbeing and my skin . The products are worth the price tag . The only supplement I don’t like to take is the daily greens
June 18, 2025
Reply from WelleCo
Hi Anja,
Thank-you for taking time to get in touch and for sharing your experience with us.
We are so glad to hear you have been enjoying products from our WelleCo collection!
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.
I love the hot chocolate
I love the hot chocolate, and decided to try the greens,the video explaing how it helps with so many things really was a game changer for me, I look forward to trying this product and having my health and skin improve in so many ways. Love the free gift to.As a single mum and carer of two beautiful autistic sons, I need to look after myself, to look after them, and your products are my treats, and well worth the money.I look at it as investing in mine and my sons futures. Love and light to you 💞
June 19, 2025
Reply from WelleCo
Hi Beverly,
Thank-you for taking time to get in touch and for sharing your experience with us.
We are truely thrilled to hear you have been feeling the well deserved benefits of The Evening Elixir and The Super Elixir.
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.
Slow delivery, expensive but tastes nice
The hot chocolate tastes lovely and I do think it makes me fall asleep a little easier. However, it’s expensive, delivery was slow and I didn’t get my free spoon! Not sure I would buy it again.
June 19, 2025
Reply from WelleCo
Hi Kimmy,
Thank you for sharing your feedback. We are really glad to hear you're enjoying the taste of The Evening Elixir and that it's been helping you wind down more easily.
That said, we're truly sorry to hear your experience with delivery and the missing spoon fell short of expectations. That’s not the seamless experience we aim to provide. We’d love to make it right by sending you the complimentary WelleCo spoon you were meant to receive.
Our team have reached out to share a discount code for you to re-purchase The Elixir Spoon once we receive new stock.
We look forward to continuing to support you on your wellness journey and if you require any further assistance, we are more than happy to help.
Phoebe,
WelleCo Customer Experience Specialist & In-House Nutritionist.
Reply from WelleCo
Hi Sara!
Thank-you for for taking time to get in touch and for sharing your experience with us.
We are glad you are enjoying the products.
Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.
I have tried to cancel my subscription…
I have tried to cancel my subscription many many time with no success.
June 17, 2025
Reply from WelleCo
Hi Evan,
Thank you for getting in touch.
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed. We do however, sincerely appreciate you taking the time to provide us with your comments as this gives us valuable information to continue to improve.
We are sorry to hear you had trouble cancelling your subscription, I can confirm that this was cancelled on the 21st of June.
We look forward to continuing to support you on your wellness journey and if you require any further assistance, we are more than happy to help.
Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.
The hydro protein elixir is excellent
The hydro protein elixir is excellent. I prefer the black currant and pomegranate flavour that has a more refreshing taste. I mix in my water and sip during exercise and also enjoy it as an alternative drink. I feel totally hydrated and energized drinking this and have noticed that my hair and nails are stronger.
June 17, 2025
Reply from WelleCo
Hi Jenny,
Thank-you for taking time to get in touch and for sharing your experience with us.
We are so glad to hear you have been enjoying The HydroProtein and feeling the welle deserved benefits!
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.
WelleCo works!
I take the Super Elixier, the Goddess Elixir and the Hydro Protein Elixier. The taste is good and the delivery was always very fast. I've never had any problems.
I take Super Elixier for more then 6 month now. I definitely feel better, especially the condition of my skin has improved.
June 26, 2025
Unprompted review
Reply from WelleCo
Hi Eva,
Thank-you for taking time to get in touch and for sharing your experience with us.
We are so glad to hear you have been enjoying products from our WelleCo collection!
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.
Please don’t waste your money or time
I don’t usually review products, but this one was so bad I have to warn people. Please don’t waste your money or time. It’s a gimmick. The vanilla protein powder tastes absolutely horrible, I mixed it in a raspberry smoothie, I could only force myself to have 2 sips. And now I have reflux and an awful after taste. I’ve also had a coffee to try and mask the taste in my mouth, but it’s still there. It’s so bitter and can hardly taste any vanilla. Almost like it’s expired. I also tried the evening elixir last night, the taste wasn’t as bad as the protein but definitely not yummy, I was barly able to finish it. I have never been a picky eater, but I’ll be throwing both away. I’ve tried other protein powders before and this one is unusable. What a waste. Elle is scamming us.
June 24, 2025
Unprompted review
Reply from WelleCo
Hi Sophia,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.
I am sorry to hear that The Nourishing Protein Elixir and The Evening Elixir is not as you expected.
We understand that wellness looks different to everyone and that this blend / flavour may not be suitable for you.
We would love to offer you a refund and alternative product if you wished. If you could share some further information with us we would love to help make further arrangements for you.
Stay Welle,
Phoebe,
WelleCo Customer Experience Specialist & In-House Nutrionist.
I am so disappointed just like dirttea…
I am so disappointed just like dirttea you order get a tin and it’s half full…why a billionaire needs to rip us off in the name of health and beauty…annoys me so much!
June 23, 2025
Unprompted review
Reply from WelleCo
Hi Sally,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.
We do however, sincerely appreciate you taking the time to provide us with your comments as this gives us valuable information to continue to improve.
Due to the bulk density of the powder sufficient jar head space is required during powder filling to ensure minimal powder wastage.
Our team have reached out to you with some further details and have refunded you for your order, understanding your fustration.
We look forward to continuing to support you on your wellness journey and if you require any further assistance, we are more than happy to help.
Phoebe,
WelleCo Customer Experience Specialist & In-House-Nutritionist.
It's the worst-tasting product ever
I really wanted to like the hydroprotein elixir. I ordered the passionfruit flavour. It was so disgusting on the first go that I went to insta and asked for tips to make it better. I tried honey, I tried adding other water mix packets and I couldn't do it. I emailed and said the taste was terrible and I needed to cancel the subscription. They cancelled but asked no questions and didn't offer a refund. I gave it to my personal trainer. He told me there was something wrong with it, that it shouldn't smell or taste that bad. I emailed again and asked if it could be off. Similar reply. Basically they said, I guess it could be....
It's really really gross and something is not right. Customer service isn’t rude, there just isn't any service. So don't waste your time or money.
June 10, 2025
Unprompted review
Reply from WelleCo
Hi Rachele,
We’re really sorry to hear about your experience with the HydroProtein Elixir. Your feedback has been taken seriously and shared with our Quality and Customer Care teams for review.
We can also see that a follow-up email was sent to you offering an alternative product, as we’d love the opportunity to turn your experience around. If you haven’t seen that message yet, please check your inbox or spam folder — and don’t hesitate to get back in touch with us directly. We’re here to help.
Thank you again for sharing your feedback.
Phoebe
WelleCo Customer Experience Specialist & In-House Nutritionist.
Best chocolate protein
No doubt, the chocolate protein is my favourite. Customer service is excellent. They resolved a problem with my delivery. Very happy customer.
May 21, 2025
Reply from WelleCo
Hi Magdalena,
Thank-you for taking time to get in touch and for sharing your experience with us.
We are so glad to hear you have been enjoying the Nourishing Protein! We love adding this into our yoghurt to make a satisfying snack or breakfast bowl!
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.
I’ve been using wellco product’s for…
I’ve been using wellco product’s for years. The greens the protein the evening mix there tea and was very happy with there product up until now. This hydro protein pomegranate flavor is absolutely disgusting. Will not continue with this product. Do not purchase it. I have just sent a message to them about it so lets see how they respond. Keep you posted.
June 10, 2025
Unprompted review
Reply from WelleCo
Hi Nicole,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.
I am sorry to hear that The HydroProtein Elixir is not as you expected.
We understand that wellness looks different to everyone and that this blend / flavour may not be suitable for you.
We would love to offer you a refund and alternative product if you wished. If you could share some further information with us we would love to help make further arrangements for you.
Warmly,
Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.
I’ve not experienced any problems with…
I’ve not experienced any problems with ordering from WelleCo, they’ve been great. I have two heaped teaspoons of the greens powder and two heaped teaspoons of (either the pomegranate or pineapple) clear protein, both mixed together in a cup of water. I find it pleasant to drink, quite refreshing to be honest. I never thought I would enjoy drinking greens, especially after having many homemade green juices over the years, but I do now. It works for me but I guess it comes down to personal taste and how important it is to you to put goodness into your body. I also have the nighttime elixir, which makes me sleep well. It’s lovely in oat milk, but still fine with water, just obviously more watery 😊
June 7, 2025
Unprompted review
Reply from WelleCo
Hi Julie,
Thank-you for taking time to get in touch and for sharing your experience with us.
We are so glad to hear you have been enjoying The Super Elixir, The HydroProtein Elixir and The Evening Elixir!
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.
I was very impressed with this company…
I was very impressed with this company my product did not arrive despite Royal Mail indicating it had . The company believed me I had not received it and resent out a new product . I now have it and just had my first glass of the super elixir it tastes quite pleasant and am excited to see if it helps now with the reduced energy levels I have been suffering from . Thank you to the company for being so honourable and I will keep buying the product if it works . Excellent customer service x
June 6, 2025
Unprompted review
Reply from WelleCo
Hi Caroline,
Thank-you for taking time to get in touch and for sharing your experience with us.
We are so glad to hear you have been enjoying The Super Elixir and have seen an improvement to your energy levels.
We are sorry to hear that your parcel did not arrive on time. We have passed this onto our Warehouse and Logistics Team to further look into.
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.