It's so annoying that you have to check in with both wellhub and the provider for a class. I wasn't able to check-in with wellhub one time and I either had to pay a fee or wait until the following m... See more
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So far, using this service for the last month or so, no complaints. When I started, I was hesitant because I already had another service set up, and change is always something that people don’t like t... See more
Company replied
Although my membership was basic, it allowed me access to so many different kinds of gyms and classes closest to home. It also included body massages twice a month.
Company replied
Lorenzo helped me very quickly and showed great active listening. He solved my problem efficiently. Highly recommended
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Company details
Written by the company
Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. More than 15,000 companies in 11 countries use Wellhub to give their millions of employees access to best-in-class corporate wellbeing programs that are proven to drive widespread employee adoption and engagement. With Wellhub, employees can check-in with their wellbeing every day. The result is better productivity, higher retention, and lower healthcare costs. This is the Wellhub Effect.
Contact info
30 Irving Place, 8th Floor, 10003, New York, United States
- www.wellhub.com
- wellhub.com
4.1
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wellhub makes fitness easy!
I love being able to go to different gyms and classes without needing a membership to each facility. I take classes at 2 different LA Fitness locations and a Crunch Fitness location and I would not be able to do that without Wellhub. The app is easy to navigate, I get goals and badges which I love. Wellhub is helping with my fitness journey!
April 17, 2026
Unprompted review
Reply from Wellhub
Hi Laura,
We're so happy to hear about your great experience with Wellhub! Helping you enjoy different gyms and classes is exactly what we strive for. Keep up the fantastic work on your fitness journey, and count on us to support you every step of the way! 😊
Customer service never got back to me…
Customer service never got back to me after I submitted something to get a call back
April 14, 2026
Unprompted review
Reply from Wellhub
Hello. We would love to help, but we were unable to locate your account with the information provided here. We have just requested more details through the Trustpilot tool (look for an email labeled 'Request Information'). Once you do, we'll be happy to look into your case closely and help resolve any particular issue. Therefore, while we don't have phone lines, our digital support team is ready to help as soon as possible.
Thank you!
Quick and efficient
Jackie was very helpful assisting me with some help. They're were quick to respond and solved my issue immediately
April 15, 2026
Unprompted review
Reply from Wellhub
We’re thrilled to hear your issue was solved immediately. Thanks for the kind words! ☺️
Lorenzo was extremely prompt and…
Lorenzo was extremely prompt and helpful. So kind and I really appreciate it
April 15, 2026
Unprompted review
Reply from Wellhub
Love to hear this! We're thrilled Lorenzo was able to get you the quick help you needed. ☺️
No consideration for customers
I have been using Wellhub from my employer since Jan 2026. Not so happy with .. since January I have face 2 technical issue in booking my favorite gym. I had to return back on the way to the gym due to technical issues. Lately since April 2026 my favorite gym was removed from my plan and placed in the highest plan possible which is quite unaffordable , without any prior notice in the change of plan. Any upgrades to the next possible higher plan is acceptable but this is surprising to me. I have downgraded my plan from silver to bronze. Please do consider the customers before making any drastic changes like this. This is what makes a difference in customer experience more valuable than just a regular service.
April 1, 2026
Unprompted review
Reply from Wellhub
Hi there, thank you for sharing your honest feedback. We're truly sorry for the technical frustrations you’ve experienced and the disappointment regarding your favorite gym’s tier change.
We know how much a routine matters, and we hate that you had to turn back from a workout. Regarding the changes: our gym partners occasionally update their requirements, which can cause a shift in tiers. We try to balance these updates to keep as many options accessible as possible, but we understand that a sudden change can feel unfair.
We want to ensure you still get the most out of Wellhub. Our network offers a vast range of partner locations, digital training, and virtual personal training. We encourage you to explore the other fantastic wellness options available within your current plan in the Wellhub app. We're confident you'll discover new favorites!
If you'd like to continue accessing your preferred gym, you can easily upgrade your plan at any time through your account settings. However, we’d also love the chance to help you find a new favorite within your current plan—please reach out to us at our Help Center or via our social media channels on Instagram (@wellhub) or Twitter/X (@wellhubhelp) so we can assist you personally!
I love Wellhub
I love Wellhub, it's amazing the level of access to different fitness experiences for the price is bar none. I wish I could recommend it to more people
March 2, 2026
Unprompted review
Reply from Wellhub
Hi Derrick,
We love to hear this! 😍 Thank you so much for the kind words.
We're thrilled to hear you're loving the access our plans provide and that the variety and value are hitting the mark for you.
Thanks for being part of the Wellhub community, enjoy your next workouts! 🤸🏋️♀️
Juliana is an All-Star!
Juliana did a solid job understanding my situation/request and quickly worked with me to come up with a resolution.
April 1, 2026
Unprompted review
Reply from Wellhub
Hi There!
Thank you so much for sharing your experience with us. We’re so happy Juliana was able to help you, we’ll be sure to pass your thanks along to her! 😁❤️
Just hiked the price of the starter…
Just hiked the price of the starter subscription by 25%. To offer "more gyms and classes" - if I wanted more gyms and classes I would go to a different tier!!
April 1, 2026
Unprompted review
Reply from Wellhub
Hi Daniel, thank you for sharing your feedback with us. Our goal is to ensure we can continue providing a high-quality, holistic wellness network. By expanding our offerings to include more gyms, studios, and premium wellness apps even in our Starter tier, we aim to provide you with the best possible variety and value to support your wellbeing journey.
We truly value your membership and want to make sure you’re on the plan that best fits your needs. If you’re looking for more price predictability, you might want to check out our Annual Subscription, which allows you to lock in your rate for 12 billing cycles. If you have any specific questions about your account or would like to explore other plan options, please feel free to DM us on Instagram (@wellhub) or X (@Wellhubhelp) and we’ll be happy to help!
I love Wellhub
I love Wellhub. Access to several good gyms near my home.
March 31, 2026
Unprompted review
Reply from Wellhub
We love hearing this! Thank you for sharing your positive experience with Wellhub, Derek 😍
We are so happy to hear that you're making the most of the gym network near your home.
Enjoy your workouts! 🏋️♀️
Wellhub has changed my life.
Wellhub has changed my life. It has allowed me to go to different gyms/studios that I wouldn't be able to afford all the access/memberships to on my own. Through my company Morgan Stanley and the subsidary program, I'm able to go to much nicer gyms and studios such as LifeTime and Cobalt Cycling. The experience has been great and has me in a healthy rountine where I'm more motivated to attend different gyms/studios, different work out classes, and all the great amenities etc. The opportunity to go to different gyms/studios has also opened up meeting new people and creating connections that continue to push towards a healthier lifestyle. I feel very fortunate to be able to have a Wellhub subscription and hope my company continues to be apart of the subsidary program. I've even been trying to tell my co-workers about my experience to encourage as many people I know to sign up and take advantage of it.
March 31, 2026
Unprompted review
Reply from Wellhub
Thank you for this fantastic review, Clifton! We are so proud to partner with companies like Morgan Stanley to make premium wellness accessible. Hearing 'Wellhub has changed my life' is the best news we could get! 🧡
We are so glad you’re taking full advantage of your Wellhub benefit to explore amazing partners like LifeTime and Cobalt Cycling. Thank you for being such a great advocate for wellbeing in your workplace. We look forward to continue supporting your wellness journey!
WellHub is the best
WellHub is the best. I couldn't believe that a platform like WellHub exists because it has so many of my favorite studios and gyms. Wellhub gives me access to these places daily at a reasonable price and allows me to work out even when I’m traveling. I hope WellHub never goes away.
March 30, 2026
Unprompted review
Reply from Wellhub
Hi Cindy!
Reading this absolutely made our day! 💙 We’re so glad Wellhub is helping you stay consistent with your favorite studios. That truly is the best feedback we could ask for!
Don't worry, we aren’t going anywhere, we’re just getting started. Thanks for being such an awesome part of the Wellhub community! 😍
Better than a regular gym membership
It's very easy to sign up for this and most times, you're going to both spend less on your membership, and also have access to more locations. Very cool!
March 30, 2026
Unprompted review
Reply from Wellhub
Thank you for the amazing feedback, Noah! We're glad to hear you're enjoying the variety of options available through the app. We’re thrilled that Wellhub is making it easier for you to maintain your healthy routines! 🧗♀️
Great for price but been nothing but…
Great for price but been nothing but hassle from the start. Had weeks where I couldn’t enter the gym despite my membership being valid but not registering at multiple gym locations. Customer service takes you to an AI chat bot that gives inaccurate information and when I do get through to a real person they aren’t helpful! Would rather just pay more to the gyms themselves and not have to put up with the awful service.
March 30, 2026
Unprompted review
Reply from Wellhub
Thank you for providing that information, Ellie!
We’ve confirmed that the technical issues at both The Gym Group and Everyone Active are now resolved. It’s great to see your recent successful check-ins at Everyone Active!
The Gym Group also noted that the induction has been finalized, so you shouldn't encounter any further issues. If you need any extra support with any partner in specific, we're glad to help! Please don't hesitate to contact our Help Center [https://helpcenter.gympass.com/en-gb] or or send us a message on Instagram @wellhub or Twitter/X @wellhubhelp. We're here to help!
This is the worst app I have ever used
This is the worst app I have ever used. This app will literally cause you constant stress.
It is the only app that forces you to check in inside the app, even though the studio already checks you in. And they are so unprofessional that they don’t even coordinate with the studios they work with to confirm whether you actually showed up. Many people forget to check in on the app because they are rushing, running late, or simply forget. And very often the app itself glitches, so you can’t even check in.
Then, despite the fact that you actually attended the class, they punish you for it. You either get blocked from booking anything for the rest of the month or you are forced to pay a fee.
It’s constant harassment from their side. There is not even a phone number to call, you are stuck going back and forth with messages.
Even two studio owners told me they regularly have issues with them and that many clients complain about stress and being mistreated because they are incapable of building an app that actually works.
But somehow, they have no problem raising their prices all the time.
All you will get from this app is stress and mistreatment from completely unprofessional people, while you are paying for it.
March 29, 2026
Unprompted review
Reply from Wellhub
Hi Leia, we are truly sorry to hear about the stress and frustration you’ve experienced with our check-in process. We understand how disappointing it is to be penalized when you’ve actually attended your class, and we want to help make this right. Our check-in policy is designed to ensure fair access to classes for everyone, but we know technology isn't perfect. If an app glitch prevented you from checking in, please take a screenshot or send us any evidence of it and our team can investigate this and look into reversing any booking holds once we verify your attendance.
To make things easier in the future, please keep in mind that you can check in through the app up to 30 minutes after your class ends, which helps if you're in a rush at the start. While we don't offer phone support at this time, we have a dedicated team available via Live Chat in our Help Center (https://helpcenter.gympass.com/en-us) to assist you in real-time. You can also send us a DM on Instagram (@wellhub) or X/Twitter (@Wellhubhelp) with your account details, and we’ll be happy to look into your case personally.
Great app
Great app! and service. You get access to so much and makes maintaining a healthier lifestyle or starting your routines so much easier.
March 26, 2026
Unprompted review
Reply from Wellhub
Thank you for the wonderful feedback! We're glad to hear you're enjoying the variety of options available through the app. We’re thrilled that Wellhub is making it easier for you to maintain your healthy routines!
I contacted Wellhub about being about…
I contacted Wellhub about being about to register for classes at my local Crunch. No one has ever helped with that situation or found a solution. It makes it impossible to use all the features the membership has to offer which is awful.
January 5, 2026
Unprompted review
Reply from Wellhub
Hi there, Patrizia. Thank you for sharing your feedback.
We're sorry to hear about your experience with our partner, Crunch. To help you get into those classes, please note that Crunch handles their own class registrations directly. Once you’ve secured your spot with them and completed your Wellhub check-in at the club, you’re all set to go! I can see that our team has sent you an update regarding your case with these details.
We want to make sure you can enjoy every feature of your membership. If you have any other questions, please don't hesitate to reach out to us again at our Help Center at https://helpcenter.gympass.com/en-us, or send us a DM on Instagram @wellhub or Twitter/X @wellhubhelp.
Lying and poor communication cost me a day
Sent me an email on 3/10 saying my membership was expiring and ending on 3/24. I got ready for the gym at 4:45 on 3/23 and at 5pm they sent me an email saying my membership was no longer active. Couldn’t use my full last day.
Chat support agent didn’t care and offered no resolution.
Shady company! Their prices frequently rose too.
March 23, 2026
Unprompted review
Reply from Wellhub
Hey there, Luke!
We apologize for the confusion regarding your last day of access. Because Wellhub operates on a global schedule, all plan cancellations occur at midnight GMT. Due to the time difference with EST, this can occasionally cause memberships to transition in the late afternoon or evening of the final day.
We completely understand how disappointing it is to miss that last workout, and we truly appreciate your feedback as we work to make these transitions clearer for our members.
Very unreliable, wasted trips, customer service very unhelpful
I have had the same issue a few months ago and I’m having the same issue again that the app does not generate the access code to the Gym. To generate the access code I have to be at the gym which means I have wasted my journey to the gym when the codes don’t generate. i’ve tried for help with well hub app and all it does is go round and round with the AI as they do not have Customer Services I’ve wasted almost 5 hours chatting to the AI and yet I can’t get anything resolved. this is not reliable. I understand it’s cheap to access several gyms but the the reliability is very poor and cannot plan to go to the gym I am going to be in next two hours as the app might not work or might not generate code. The last time I had same issue and left a trustpilot review I was given an answer that contact someone in the Gym but most of the GYM GROUP do not have anyone working in the gym, especially early mornings. Unless you’re looking for cheaper option, but this is very unreliable.
March 13, 2026
Unprompted review
Reply from Wellhub
Hi Bikal, we sincerely apologise for the inconvenience you've experienced with the check-in process at The Gym Group. This specific partner has their own rules for check-in that need to be followed to ensure you can access the gym without any issues.
To use The Gym Group, please follow the steps outlined in the video provided: https://www.youtube.com/watch?v=Ra4PhaE-jEE. Please note that you must be physically present at the gym to check in. Once the check-in is complete, the fill form will appear in your Wellhub app. After receiving your PIN, please allow up to 5 minutes for it to become active. If your PIN does not work, please contact The Gym Group directly at: support@thegymgroup.co.uk.
We trust this will assist you in accessing the gym smoothly and enjoying your workout sessions. If you need any further assistance, please don’t hesitate to contact us via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you.
Does not issue legitimate refunds - total ripoff!!
I signed up and paid the $65 for first month's Bronze membership so I could use a gym near my house only to find out within minutes of signing up that the gym is only available for the Silver level. I immediately (within minutes) cancelled the membership and requested a refund, but so far Wellhub has not issued the refund after more than a month. This company has no customer service and is a giant ripoff!!
March 12, 2026
Unprompted review
Reply from Wellhub
Hi Richard,
after checking your details, we have confirmed that your account is a Family Plan. As previously mentioned by our support team, it is necessary for the main account holder to contact us directly. Since family plans are managed by the primary account, they must be the ones to initiate the request.
Please have them reach out to us via the Help Center at https://helpcenter.gympass.com/en-us/contact or via our social channels: Instagram @wellhub or X @wellhubhelp, and we will be happy to look into the case immediately.
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