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Wellingtons Home Electrical Reviews 

2,863
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive product knowledge, and professional demeanor, making every interaction pleasant and informative. The service, from initial inquiry to delivery and installation, is frequently described as outstanding, with many appreciating the personalized and efficient approach. Reviewers are particularly impressed with the prompt and reliable delivery service, often noting that products arrive exactly as scheduled and are handled with care. The quality of the products is also highly regarded, with many customers expressing satisfaction with their purchases and the seamless installation process. Conversely, a small portion of people felt that communication after a sale could be improved, with some experiencing delays in callbacks or email responses.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, professional, and... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, highlighting the ease of scheduling... See more

Product

People report positive experiences with product, often highlighting the staff's extensive knowledge and... See more

Customer service

Reviewers consistently highlight the excellent and fantastic customer service, often describing it as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently move house. We have order several appliance all delivered on time. We received a great deal of help in store with choosing a suitable appliance at a good price. Beyond the call of duty se... See more

Company replied

Rated 5 out of 5 stars

WE NEEDED A NEW COOKER AND THEY WERE HONEST ABOUT WHAT MODELS HAD MORE COMPLAINTS. THEY TOOK THE OLD COOKER AWAY! MY SON ORDERED A NEW WASHING OLD ONE TAKEN AWAY AND NEW ONE INSTALLED AND TESTED☺️WE... See more

Company replied

Rated 5 out of 5 stars

From ordering my new fridge to installation it was handled professionally. When installing the fridge there were a few obstacles which were dealt with efficiently and with good humour. I highly recom... See more

Company replied

Rated 5 out of 5 stars

Super helpful team, as usual. Rory assisted me with the quotes for what I needed on this occasion. Even trying to locate what I was looking for with the help of the area manager. He went above and be... See more

Company replied


Company details

  1. Appliance Store
  2. Appliances Customer Service
  3. Electronics Company
  4. Electronics Store
  5. Store
  6. TV store

About Wellingtons Home Electrical

Written by the company

Wellingtons Electrical is an independent electrical retailer serving Kent and South East London since 1898 with showrooms in Erith and Bromley. Whether you visit us in-store or shop online, you'll enjoy expert advice, outstanding customer service and a carefully selected range of premium electrical appliances from the world's leading brands.

From washing machines, fridge freezers and ovens to TVs, vacuum cleaners, coffee machines and kitchen taps, we stock trusted brands including AEG, Bosch, Miele, NEFF, Siemens, Samsung, Sony, Shark, Dyson, Quooker, Rangemaster, Liebherr, Smeg and many more.

Showrooms

Visit our Erith or Bromley showroom to explore our products in person and speak to our knowledgeable team. With decades of combined experience, we're here to help you choose the right appliance for your home and answer any questions along the way.

Leading Brands

We offer an extensive range of kitchen appliances, home entertainment, floorcare and small domestic appliances from some of the biggest names in the industry. Whether you're replacing a single appliance or planning a complete kitchen, you'll find quality products to suit every home.

Award-Winning Service

Outstanding customer service has always been at the heart of what we do. Thousands of five-star customer reviews reflect the care and attention we give every order, and our commitment has been recognised through multiple industry awards, including honours from the Electrical Retail Industry Awards (ERT), Innovative Electrical Retailing (IER) Awards and local Above and Beyond Bromley awards.

Expert Advice

Choosing the right appliance can be confusing, but our experienced sales team is here to help. Whether you visit a showroom, give us a call or use our website chat, we'll provide honest, practical advice to help you make the right decision.

Delivery & Installation

We deliver six days a week, with convenient delivery days and time slots to suit your schedule. Our own two-person delivery and installation team will carefully deliver large appliances to any room in your home, professionally install them where required, and can even remove and recycle your old appliance.

Customer Support

Our service doesn't end when you place your order. We'll contact you to arrange delivery, keep you updated throughout the process and remain on hand should you need any further advice or assistance. Whether by phone, in-store or through our online chat, our friendly team is always happy to help.

Why Shop with Wellingtons?

Over 127 years of trusted local service Thousands of five-star customer reviews Award-winning customer service Expert advice from experienced specialists Premium brands at competitive prices Six-day delivery with convenient time slots Professional in-house delivery and installation Two-person delivery to any room in your home Online shopping backed by real people ready to help

Local Free Delivery

Written by the company

We offer free delivery to selected UK locations and can often deliver within 24 hours of purchase
Wellingtons Electrical has their own in-house delivery and installation team which means we can be more flexible and communicative with our customers, working around a time that is convenient for you.
Over 127 years on the high street
Our team of experts know their stuff! We've been helping families find the right appliances since 1898, that’s five generations of know-how, and counting.
5* Customer Service
At Wellingtons, customer service isn't just something we talk about, it's what we're known for. With thousands of genuine 5-star reviews, our customers regularly praise our knowledgeable team, honest advice, reliable delivery and professional installation. From helping you choose the right appliance to delivering, installing and supporting you after your purchase, we're committed to making every step of your experience as easy and enjoyable as possible.

Price Match Promise

Wellingtons is pleased to offer an in-store only price match guarantee

Wellingtons is pleased to offer an in-store only price match guarantee
We all love getting the best deals, and sometimes even saving a few pounds can make a huge difference. That's why we're committed to matching the price of any product you find cheaper elsewhere.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(2,863)

326 reviews in the last 12 months

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Rated 5 out of 5 stars

We have used Wellington's for many…

We have used Wellington's for many years. The staff are informative and communication is good. The installation of my new appliance was efficiently carried out.

June 13, 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

It's especially rewarding to hear from customers who have trusted Wellingtons for many years. We're pleased that our team's product knowledge, communication and service continue to meet your expectations.

We're also delighted to hear that the installation of your new appliance was carried out efficiently and smoothly.

Rated 5 out of 5 stars

Helpful Chris

Chris, on the "help" phones was friendly and helpful in choosing the Tumble Dryer and guiding me through the mass of pages and data.

June 12, 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

We're delighted to hear that Chris was able to help you find the right tumble dryer and guide you through all the information available. We know that comparing specifications, features and models can sometimes feel overwhelming, which is why our team is always happy to help make the process easier.

We'll be sure to pass your kind words on to Chris.

Rated 5 out of 5 stars

Fast response times and the customer…

Fast response times and the customer service is brilliant.
We look forward to working with you in the future.

June 12, 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

We're delighted to hear that you were pleased with our fast response times and customer service. Providing helpful, responsive support is something our team takes great pride in, so it's wonderful to know that made a positive difference to your experience.

We truly appreciate your support and look forward to working with you again in the future.

Rated 5 out of 5 stars

Highly professional service from…

Highly professional service from Enquiry, to sale, to instal.

June 11, 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

We're delighted to hear that you experienced a highly professional service from your initial enquiry through to the sale and installation.

Providing a seamless customer journey from start to finish is something we work hard to achieve, so it's fantastic to know our team delivered on that promise.

Rated 5 out of 5 stars

Service delivered above and beyond!

Super helpful team, as usual. Rory assisted me with the quotes for what I needed on this occasion. Even trying to locate what I was looking for with the help of the area manager. He went above and beyond and I was so grateful. Took a little of the stress of moving home away which was great!!!
Arranged delivery for exactly when I requested and the crew arrived as expected (delivery guys were helpful and pleasant also) cannot recommend them enough.

May 30, 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

We're delighted Rory was able to help make your move a little less stressful. Finding the right products, coordinating deliveries and making sure everything arrives when it's needed can make a huge difference during a busy house move.

Thank you for choosing Wellingtons and for taking the time to share your experience. We hope you're settling into your new home and enjoying your new appliances.

Rated 5 out of 5 stars

Freezer was delivered on time

Freezer was delivered on time, we’re helpfull were very efficient in getting the freezer to the right position —would definitely recommend

June 8, 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your kind review. We're delighted to hear that your freezer was delivered on time and that our team was helpful and efficient in positioning it exactly where you needed it. We really appreciate your recommendation and hope you enjoy your new freezer for many years to come.

Rated 5 out of 5 stars

Great service, knowledgeable staff, competitive prices

I was recommended this long-standing family-owned company by another similar company I have done business with for over 20 years. And I was delighted to find the same level of service, product knowledge and competitively priced electrical goods as at my previous supplier. Efficient, friendly, professional. Thank you, Wellingtons!

June 8, 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your wonderful feedback. We're delighted that we were recommended to you and even more pleased that we were able to provide the same high standards of service, product knowledge and value that you've enjoyed for many years elsewhere.

As a long-standing family business, we take great pride in offering friendly, professional advice alongside competitive prices, so it's fantastic to hear that this stood out during your experience with us.

Rated 5 out of 5 stars

Wonderful Wellingtons

Wellingtons is the only place for all electrical items.
Always very helpful with advice, service , supply and delivery too.
Everything here is from there.

June 8, 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your continued support. We're delighted to hear that Wellingtons has become your go-to destination for electrical appliances. Providing helpful advice, excellent service and reliable delivery is what we strive for every day, so it's wonderful to know we've earned your trust. We truly appreciate your loyalty and look forward to helping you with many more purchases in the future.

Rated 5 out of 5 stars

Intergrated condenser dryer

I had ordered a condenser dryer online with Euronics but had not received any confirmation of my order and the money had come out of my bank, so I phoned Wellingtons and they went above and beyond and sorted everything out for me and also delivered my product within a couple of hours of my call. Absolutely superb 👌would definitely use them again.

June 8, 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your wonderful feedback. We're delighted we could help resolve the issue with your order and provide some peace of mind. Our team always aims to go the extra mile for our customers, so it's fantastic to hear that we were able to get everything sorted and arrange delivery of your new condenser dryer so quickly. We truly appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Installing the Oven and Microwave

The guys turned up on the day and installed in a quick and efficient manner. They removed and took away the old Cooker and Microwave and all the rubbish packaging.

April 16, 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your feedback. We're delighted to hear that the installation went smoothly. It's great to know our team arrived as planned, completed the oven and microwave installation efficiently, and took care of removing the old appliances and packaging. We appreciate your support and hope you enjoy your new appliances.

Rated 5 out of 5 stars

Great customer service

Great customer service
Dishwasher delivered professionally Chris unpacked it and took packaging away.
Prompt service in store listened to my requests did not try and upsell.
Have been using this store for years and the customer service is always excellent

June 6, 2026
Unprompted review
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your continued support and for taking the time to leave such a lovely review. We're delighted to hear that Chris provided a professional delivery service and that our team listened to your requirements without any pressure to buy more than you needed.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, delivered on time, with friendly and helpful drivers. Competitive prices. Very happy- thank you

February 18, 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your kind review. We're delighted to hear that you were happy with both our service and pricing. It's great to know your delivery arrived on time and that our drivers were friendly and helpful throughout the process.

Rated 5 out of 5 stars

Engineers were on time

Engineers were on time, very helpful, knew their subject and left the premises in a clean and tidy state

May 26, 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your feedback. We're delighted to hear that our engineers arrived on time, were knowledgeable and helpful throughout the installation, and left everything clean and tidy before they left. We take great pride in providing a professional service from start to finish, and it's wonderful to know this was reflected in your experience. Thank you for choosing Wellingtons, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, excellent service, quick delivery! Perfect!

May 27, 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your kind review. We're delighted to hear that you found our team helpful and that you received excellent service and quick delivery. Providing a smooth and hassle-free experience is what we strive for, so it's great to know we got it right. Thank you for choosing Wellingtons, and we hope to assist you again in the future.

Rated 5 out of 5 stars

Luke was incredibly helpful

Luke was incredibly helpful

May 20, 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your wonderful feedback. We're delighted to hear that Luke was incredibly helpful and provided you with such a positive experience. We'll be sure to pass your kind comments on to him. Thank you for choosing Wellingtons, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Efficient and very helpful staff…

Very helpful staff across the whole company.
My order was handled efficiently and the delivery and installation was top notch!

May 16, 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your lovely review. We're delighted to hear that you found our team helpful throughout the entire process and that your order was handled efficiently from start to finish. It's also great to know that our delivery and installation service met your expectations. We really appreciate your feedback and thank you for choosing Wellingtons.

Rated 5 out of 5 stars

Great service from an established local…

Great service from an established local shop.Can’t fault anything

May 20, 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your kind review. We're delighted to hear you had a great experience with us.

As a family-run business, we take pride in providing excellent service and expert advice, so it's wonderful to know we delivered on that for you.

We really appreciate your support and look forward to welcoming you back to Wellingtons in the future.

Rated 5 out of 5 stars

First class service...

From my initial enquiry on sourcing a Shark Fan the service I received was first class and the product was delivered as promised the next day. Thanks to Chris for all his help and Matt for the delivery. As an added bonus it was £50 cheaper than my original purchase through Amazon which had a delivery time of three weeks. We will definitely source more products from Wellington's. Well done and thank you 👏

May 28, 2026
Unprompted review
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your fantastic review. We're delighted Chris was able to help you find the right Shark fan and that Matt could get it delivered to you so quickly.

It's great to hear we could not only beat the delivery time but save you £50 as well. We really appreciate you choosing Wellingtons and taking the time to share your experience.

We look forward to helping you with your next purchase.

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