Wellness Factory Reviews 165

I purchased mullein drops from wellness factory. Arrived in very good time. However the bottle contained 60ml with 1 ml servings so 60 days supply. The problem was that the bottle had an expiry date in less than 20 days so would be out of date before I would be even half way through it. I emailed the company twice on two different days and had no reply. This was my first experience with the wellness factory and it will be my last. Next step will be contacting my credit card company to charge back the money.

Order received had an expiry date which was two months prior. I emailed to ask for exchange/refund and I am yet to hear back. I will not use this company again.

My confirmed as paid order #5898 with you from Mar 27, 2026 is still unfulfilled.
Why is that so?
I have written an email to Wellness Factory on 06.04.2026 about this matter and still I haven't received an answer.

Everything worked fine, delivery and the product is good.

Product arrived quickly

Excellent product and fast delivery.

Thank you very much I bought this second time i highly recommend this

Great prompt service, good packaging. Lovely product.

Excellent product. Well packaged and presented. Good value for money. Pleased with purchase.

The product is good quality and is delivered quick.

This has worked fabulous for my chest clears ya up its like a miracle I've been telling friends
Love the fast delivery 10 stars thank

Very Disappointing Customer Service

I planned to place an order for 80 units of CORE NUTRITION Ionic Zinc Liquid Drops and Biotin spray from SVC Labs Ltd (trading as Wellness Factory). The products showed as available on their website.

I emailed customer service on 13 November to ask about stock levels and expiry dates, as this information is not shown online. After two days with no reply, I sent another message. Still nothing.

I then called customer service and spoke to a sales representative who confirmed she had received my emails and said she would get back to me. Two days later, she told me the products were not available. I showed her that the website still showed them as in stock. She said she would check and update me, but I never received any information.

I called every day after that, and each time she said she was still waiting for a response from the Online Wellness Factory Team. When I asked for their contact details, she said she could not provide them.

It has now been 20 days, and I still haven’t received a simple answer about stock availability or expiry dates.

Very disappointed with the customer service at Wellness Factory.

I didnt want to do a negative review, because the first time I bought from Wellness they were great. From the date of order to delivery was 3 days!!
But this time I ordered on 31st October, and here we are 14th November, and not only have I not received my order, I have not had a reply to 3 emails about the order! About to put a claim in through PayPal.

Delivery was rapidly carried out.

I ordered a couple of items but haven't received any thing no delivery update, no response from my email queries. Im beginning to think I've been ripped off

Because when I order a item, you repeatedly send it again when I stated its a one time purchase but you send it again anyway

My order arrived very quickly. I have ordered it several times, it has never disappointed.
Thank you!

Prompt reliable service from start to delivery

Came quickly and well packaged.
Too soo to review product.

My second order with this company went wrong, but after contacting them told the facts, royal mail put on delivered but had not.
They looked into this, found there had been no delivery i feel, as they resent the order on next day delivery. Brilliant thanks for your support and good service.