Ordered product on 22nd march received email 31st march stating that “ Order #xxxxx was canceled at your request and your payment has not yet been refunded.” I made no such request. Tried contacting t... See more
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Ordered Maca Root Vitamin Liquid Drops, they arrived well packaged, but both products had leaked all over packaging indicating that there are issues with the seals and therefore not safe for human con... See more
I’ve ordered twice from this company. Both times they’ve cancelled the order as the products are out of stock. However, they are still showing as in stock and can be ordereed.
Recomordered tome by a friend who had amazing results using the Marine Cholesterol. Ordered online, saved money by ordering two and recieved 35% off my firdt order and free postage. They would h... See more
Company details
Written by the company
The Wellness Factory was founded in 2020 by SVC Labs - the creators of some of the best supplement brands in the UK and worldwide, including Core, Farmassis+, Balance, and Core Nutrition.
Contact info
Unit 1, Gatwick Distribution Centre, Whittle Way, RH10 9RW, Crawley, United Kingdom
- 01293 265550
- hello@wellness-factory.co.uk
- wellness-factory.co.uk
3.2
Average
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My package did not arrive
My package did not arrive. The tracking number supplied was not recognised by Post office tracking site. I reported the issue to this company 3 weeks ago and as yet have had no response.
September 29, 2024
Was told delivery would be 2-3 days 7…
Was told delivery would be 2-3 days 7 days later and told delivery company they use don't have a tracking facility. Really in this day and age, everyone tracks everything
August 30, 2024
Am a big believer in If it works stick…
Am a big believer in If it works stick with it
Your product is working a treat on my COPD
Many thanks IAN
August 20, 2024
Great first time ordering experience. from this website
First time ordering from this website. Ordered two products. They were shipped quickly and they arrived in perfect condition. Would purchase from again.
August 3, 2024
Overall Good
The product (2 bottles of liquid vitamin B12) came quickly and the flavour of the vitamin B12 drops is lovely.
Only been taking it a couple of days so can’t say whether it’s working.
I would have given 5-stars but one of the teet pippets/dropper didn’t work; it wouldn’t hold the liquid in the dropper. Instead the liquid flowed straight back out again. I had to give the bottle with the good dropper to my neighbour and keep the broken one for myself. Thankfully I had a dropper from an empty liquid sweetener bottle that I was able to swap it with but there’s no ml measure on it so I have to estimate how much I’m taking. Overall good experience.
July 30, 2024
The product was good delivery was good, will shop with you again.
The product was good delivery was good. Very satisfied. Product and delivery good
June 10, 2024
Good product and customer service
Good product and customer service. Wrong Item was delivered incorrectly twice, but it's an easy mistake to make.
May 16, 2024
Ordered out of curiosity but found it…
Ordered out of curiosity but found it works well for me delivery on time nothing to worry about recommend wellness factory from my experience
May 18, 2024
Unprompted review
Excellent Products
Purchased the chlorophyll and Lion mane, after a month of use I feel them making a difference.
I would recommend them both.
April 15, 2024
Unprompted review
Fast and efficient service first class.
May 7, 2024
It was very easy to order what I wanted…
It was very easy to order what I wanted and was delivered quickly.
April 29, 2024
Items not delivered to home address
Items not delivered to home address, dpd decided it would be a great idea to take them to the post office, which is open 8.30/5pm, as I go to work at 7am and don’t get back until 6pm I will never be able to collect them, so back they will go and no doubt I will have to fight for a refund.
May 3, 2024
My item arrived in good time and the…
My item arrived in good time and the customer service was very helpful.
April 22, 2024
Unprompted review
Very efficient great service
April 14, 2024
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