Products seem great quality but haven’t been installed or used yet. The only reason I gave four stars was there was one item on back order but this wasn’t advised when we placed the order and you can... See more
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Review summary
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Reviews shaping this summary
Great promotion, easy to use coupon and easy ordering process. Delivery was a bit slow and I wasn't advised of the delay. Once I emailed them to follow up, they sent an email to say it had shipped tha... See more
Wellsons were fabulous. The order was shipped safely and relatively promptly given it was shipped from o/s. There was a warranty issue with the basin, however, after referring to the manufacturer, qui... See more
we bought a kitchen sink tap. the product is beautiful, and i was really happy with both the speed of delivery, communication of Wellsons and the product delivered. would definitely buy again.
Company details
Contact info
Unit B1, 12-21 Mandible Ave , 2015, Alexandria, Australia
- 1300265812
- sales@wellsons.com.au
- wellsons.com.au
4.4
Excellent
491 reviews
Hasn’t replied to negative reviews
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good services
July 21, 2025
Speedy delivery
I received a very quick response from Wellsons when I had a query, and as I needed my tapware ASAP Wellsons organised for it to be express posted. Product was received quickly and was of excellent quality.
July 15, 2025
Awesome products, great price
Purchased bathroom taps, sink, shower and bath. Products were perfect for what we wanted and at a great price.
July 14, 2025
Beware: Possible Scam — Disappointing Experience
Beware: Possible Scam — Disappointing Experience
I recently purchased a faucet from this company. The product description mentioned the absence of mixer (really small lines), without emphasizing this was a major issue. After receiving the item, I requested a refund. They agreed—but only offered 80 % of the purchase price, with return shipping costs fully on me. Reluctantly, I accepted.
I returned the faucet—but it seems to have been lost in their warehouse, and now they refuse to issue any refund. No reimbursement, no response—just silence. In my view, this is a classic Chinese scam operation with poor customer service and unreliable refund procedures.
June 28, 2025
Unprompted review
nothing happening
I have sent an email, spoken to receptionist and asked for nearly a month to send out documents for me to return a wall mounted towel heater ..NOTHING
June 23, 2025
Efficient delivery,products as described and great prices. Would highly recommend this company.
Efficient delivery , products as described and great prices. Would highly recommend this company.
June 25, 2025
Easy transaction, no fuss.
Easy, no fuss transaction. I ordered a model that was no longer available & they provided me with the new updated model at no extra charge. Great communication and delivered on time. I would recommend.
June 25, 2025
Great item at a great price!
Great promotion, easy to use coupon and easy ordering process. Delivery was a bit slow and I wasn't advised of the delay. Once I emailed them to follow up, they sent an email to say it had shipped that day. So not sure if that was coincidental but I did eventually receive it in perfect condition. Grateful for the awesome price I got!
June 16, 2025
Fair price and excellent quality
Easy to order
Fair price and excellent quality
Quick delivery
Does the job
June 19, 2025
Prompt and super helpful service
Prompt and super helpful service. Have no hesitation to return to Wellsons!
June 18, 2025
Super fast shipping
Super fast shipping, great well made product. Would def purchase again!
May 29, 2025
No issues. Would buy from Wellsons again
Very reasonably priced and arrived timely about a week after ordering. Would have no issues buying from Wellsons again.
February 27, 2025
We ordered an outdoor copper shower from Wellsons which arrived in a timely manner and in good condition. We are very happy with our purchase, the shower is beautiful and very good quality.
We ordered an outdoor copper shower
May 27, 2025
Vertical 2 bar heated towel rail
Easy to order, arrived promptly
Just a little disappointed in the product
It dries the towel but it is not warm
May 29, 2025
I have dealt with Wellsons on a few…
I have dealt with Wellsons on a few occasions and each time they had what we needed in stock ready for a pick up and the staff a pleasant to deal with.
May 28, 2025
Great service and competitive pricing
May 27, 2025
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