While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I placed an order as I normally do with we love purely but this time I just received a refund and no explanation. I’ve contacted customer services and as usual there’s no response! I’m often placed or... See more

Rated 1 out of 5 stars

Chips taste great but still waiting for order placed on 24th November. I also notice there are no website pages later than 2023. Dont think I will order again as clearly something is not quite right w... See more

Rated 5 out of 5 stars

Very easy to use website. Free delivery which is awesome and a speedy delivery too. The product itself, I ordered the salt flavour which are really nice and feel more substantial than standard normal... See more

Rated 5 out of 5 stars

Ordered after trying a packet of their plantation chips from H&B, ordered from their website and delivered within a few days perfect service and the chips are SO freaking good they’re dangerous. Love... See more

Company details


Contact info

2.9

Average

TrustScore 3 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service as my first delivery failed and this was very quickly put right by "We love purely". The chips taste amazing and have been a lifesaver for me as I'm on a restrictive diet that doesn't allow potatoes. Many thanks 😀

November 5, 2021
Rated 5 out of 5 stars

Amazing product & customer service

I ordered a selection pack from Purely & my package was lost by the courier company for a week. When I highlighted this to the team via the contact form on the website, they responded within minutes & didn't hesitate to jump straight in to contact the courier & try to rectify the problem. I was offered me a replacement with extras, if my package couldn't be retrieved.

I was so pleasantly surprised by the level of customer service that I received from the team at Purely & in addition to their product being totally delicious, I would absolutely recommend everybody to start eating their plantain chips!

October 8, 2021
Rated 5 out of 5 stars

Amazing

Amazing, didn't really know what to expect, but very impressed. Ideal for a treat now and again, wish I could afford them on a regular basis.

July 29, 2021
Rated 5 out of 5 stars

Brilliant change from crisps.

I ordered the taster pack containing 3 packets, I've tried the garlic one first and they're absolutely amazing (as long as you like garlic!) They really were delicious and filling too. Can't wait to have my next packet.

July 28, 2021
Rated 5 out of 5 stars

Delicious

Delicious! Tried them first in my gin club subscription but bought some more as they were so tasty. All tasty, fave is the spicy (I think). The garlic ones are definitely for times of social distancing.
Quick delivery.

May 17, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look