wickerfield.co.uk Reviews 10

TrustScore 4 out of 5

4.2

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Company details

  1. Basket Supplier
  2. Furniture Accessories
  3. Furniture Accessories Supplier
  4. Home Goods Store
  5. Wicker Store
  6. Willow Basket Manufacturer

Written by the company

We are a Birmingham-based company specializing in handmade crafts crafted from natural materials. Our product range includes baskets, wooden crates, small furniture, picnic hampers, and gift packaging. We primarily use natural wicker and bamboo, ensuring high-quality, eco-friendly craftsmanship


Contact info

4.2

Great

TrustScore 4 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible customer service

I ordered this as part of a Father's Day gift. It did not arrive due to the delivery driver placing the package in a bin, which was later emptied 2 days later. Neither the seller nor the delivery company notified me that the package was placed in the rubbish bin (not my designated safe spot, FYI). Not sure why it was put in the bin as 1. I work from home 2. The front doors were open with the expectation of delivery and 3. There is a sheltered bike shed right next to my front door. I only learned of its replacement when I reached out to the seller requesting information on where it was delivered, as it was late.
In return, I received a curt response from their customer service representative. I was not offered a refund or a replacement.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding in every way

My order payment went wrong and ended up ordering twice. I told Wicker field and the problem was immediately rectified and my duplicate payment refunded
The package was delivered very quickly and the items were better than I could have hoped. Extremely high quality. Thank you!

May 30, 2025
Unprompted review
Rated 2 out of 5 stars

Yodel fails again…

Hoping they sort my delivery problem out. Yodel have delivered to wrong address, I've knocked on several doors to no avail. Hope my money gets refunded if its not sorted.

April 25, 2025
Unprompted review

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