Vorsicht vor FREE Retour Versprechen! Auf mein Retourwunsch wurde zuerst mit einem kleinlichen Gutscheinangebot reagiert, welches ich ausgeschlagen habe. Folgende Antwort von Wemax lasse ich umkomm... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home... See more
Company replied
The equipment came in a fair amount of time. The support is what’s lacking. I’m having an issue with connecting to Wi-Fi and I’ve been waiting 3 weeks now on a response and now the site says they are... See more
Company replied
I wish I had bought this sooner before purchasing a different one. This is absolutely great. Using it on the cruise ship to Mexico. Content from phone and DVD player. Day or night it shows amazing u... See more
Company replied
Company details
Written by the company
WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
Contact info
United States
- support@wemax.com
- wemax.com
3.5
Average
678 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice Floor Riser Screen....
I received my projector screen within a reasonable time considering it was the holidays. So far very pleased. Thank you!
December 18, 2024
Quick resolution of discount request…
Quick resolution of discount request for a projector and order was sent in a timely manner. Website can definitely use periodic updates as all the discounts are not auto populated in the order page.
November 15, 2024
Great overall experience
November 19, 2024
The remote paired easily
The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home button. The voice button also doesn’t work. Aside from that, I am able to mostly navigate as is.
Update: This remote does work, just not as a factory replacement for the dice. After the WEMAX team reached out to me, they were really helpful with troubleshooting and ultimately providing a replacement. Thank you Wemax team!
October 13, 2024
Reply from wemax.com
Hi Christian,
We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience.
Kind regards,
WEMAX
Almost a month from ordering this and…
Almost a month from ordering this and still have not received it.
October 8, 2024
Reply from wemax.com
Hi Lonein,
We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience.
Kind regards,
WEMAX
Very good product
Very good product. Be aware that the projector has no female mounting. So the projector cannot be mounted on a tripod that uses a mounting screw. Wemax does make a tripod that uses a metal sleeve that enables you to mount the projector on a tripod.
September 19, 2024
Reply from wemax.com
Hi Joseph,
Thank you for your positive feedback. We are committed to continuously improving our service to exceed your expectations. If you have any questions, don't hesitate to reach out to us at support@wemax.com. We're here to help.
Best regards,
WEMAX
amazing customer service.
September 2, 2024
Reply from wemax.com
Hi there,
Thank you for your positive feedback. We are committed to continuously improving our service to exceed your expectations. If you have any questions, don't hesitate to reach out to us at support@wemax.com. We're here to help.
Best regards,
WEMAX
The remote control is very good
The remote control is very good, the shipping should come earlier.
August 3, 2024
I need to replace the remote for a…
I need to replace the remote for a wemax dice projector but you don’t support it.
July 19, 2024
Reply from wemax.com
Dear Steve,
We are sorry for any inconvenience this may cause you.
What's wrong with your order?
We have seen that you have placed an order for a remote control, which we shipped through this link:
https://t.17track.net/en#nums=YT2420121272210436.
It showed:
2024-07-29 16:25
BUTTE, MT 59701, delivered, in/at mailbox
Did you receive it? If you have any questions, please contact us directly.
Kind regards,
WEMAX TEAM
I have screen ordered since the 28th of…
I have screen ordered since the 28th of June and they claimed 3-5 business days for delivery. I had 8 business days of vacation to receive the package.
They created a label the 5th of July and FedEx has still not received the package.
I emailed them for a refund and they asked me to wait.
I can't be there to sign for the package now as I work 12 hr shifts.
I'd advise not dealing with this company.
July 11, 2024
Unprompted review
Reply from wemax.com
Hi friend,
We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience.
Kind regards,
WEMAX
Just lying to your customers providing…
Just lying to your customers providing fake tracking numbers.
June 7, 2024
Reply from wemax.com
Hello,
We are sorry for any inconvenience this may cause you.
After you placed your order, we had already contacted the logistics provider to request the shipment, and it was only after we received your message that you wanted to cancel the order that we contacted the logistics provider to cancel the shipment.
https://t.17track.net/en#nums=YT2415721272215840。
We apologise for any inconvenience caused.
If you have any questions, please contact us directly.
Kind regards.
WEMAX TEAM
I need support
I need support. My electric floor-rising screen has wrinkles in both corners. I've reached out to support and haven't received any response.
May 15, 2024
Reply from wemax.com
Hi Lee,
We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience.
Kind regards,
WEMAX
Your projector served me well for…
Your projector served me well for almost two years. Now I find myself attempting to reach customer service to get my device repaired or even get guidance on repairs and you sent me a survey instead of answering my inquiry. Think twice and do your research before buying this device.
May 14, 2024
Reply from wemax.com
Hi Christopher,
We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience.
Kind regards,
WEMAX
Missing piece of tripod and no help
Missing piece of tripod and have received no response after 2 emails and no one ever answers the contact phone number. Still waiting for someone to contact me after 2 weeks.
May 13, 2024
Reply from wemax.com
Hello, Matthew.
We are very sorry for the inconvenience, we have checked your order, the stand in the order lost the package, we have rearranged a new stand, logistics link:
https://t.17track.net/en#nums=YT2423621272088319.
Show logistics:
2024-08-30 18:39
Granite Bay CA, Delivered
If you have any questions, please do not hesitate to contact us.
Yours sincerely.
WEMAX TEAM
great product
great product, great price, incredible quality of picture, assembly was so easy and well explained. only observation is the lack of info about how to remove the lubricant on the screen once assembly.
Recommended product.
May 7, 2024
Work in progress
So far I m happy. Not quite set up perfectly yet, still working on placement of the projector and keystone alignment. There are a couple of wavy areas on the screen I'm not happy with, and the instructions are lacking.
May 17, 2024
Customer service was great on…
Customer service was great on communication,Emaildetails on on my order and my shipment was well package. I am enjoying my 150in. projector screen would highly recommmend this product for future customers. Wemax team keep up the good work.
April 7, 2024
The right corner not stretch enough so…
The right corner not stretch enough so the screen doesn't look good.
April 12, 2024
Reply from wemax.com
Hi Jaml,
We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience.
Kind regards,
WEMAX
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.