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Wern Wood Timber Merchants Reviews 

172
•
TrustScore 4.5 out of 5

4.5

Lumber Store
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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and friendly staff, including delivery drivers, who often go above and beyond to assist with orders. Many people highlight the excellent product quality and competitive pricing, often finding the best value for their projects. The ordering process is generally easy, with many appreciating the quick and efficient delivery service. However, some customers also noted issues with delivery communication, experiencing delays or unexpected arrival times. A few other people also felt that some timber products were not up to standard, mentioning issues like being out of shape or split.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and efficiency of the... See more

Price

People report positive experiences with pricing, often finding them to be great, reasonable, and even the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and friendliness across... See more

Product

Consumers find product quality to be highly satisfactory, with many reviewers praising the items as described... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very highly recommended! Purchased some marine plywood and they agreed to make a cut in it to my specified dimensions. This was done perfectly down the the millimetre and the wood slotted in easily to... See more

Rated 5 out of 5 stars

Required decking boards and joists for a home project. Ordered the materials from Wern Wood. Price wasn't over expensive and the quality was perfect for the job. Delivery was prompt and delivery staff... See more

Rated 5 out of 5 stars

Great service from Wern Wood. Bought railway sleepers for a garden project also postcrete and some screws. Excellent prices, best I could find for all products. Speedy delivery at reasonable cost ( I... See more

Rated 5 out of 5 stars

I received fantastic service from Wern Wood. Received my insulation order same day which allowed me to get on with the job in hand sooner than I was expecting. They were helpful over the phone as wa... See more

Company replied

Company details

  1. Lumber Store
  2. Do-it-Yourself Shop
  3. Garden Center
  4. Landscaping Supply Store
  5. Plywood Supplier
  6. Woodworking Supply Store

Written by the company

Wern-Wood is an independent timber merchant serving South Wales, supplying high-quality timber, fencing, decking, and building materials to both trade professionals and DIY customers. With a strong focus on value, availability, and reliable service, Wern-Wood is committed to offering competitive pricing, including a Price Match Promise on like-for-like products. Customers can benefit from a convenient next working day delivery service, with the option to select a preferred delivery date at checkout, as well as Click & Collect from the yard. Orders are handled by an experienced team who understand the demands of building projects and aim to provide a straightforward, dependable service from order to delivery. Wern-Wood combines traditional merchant values with a modern, customer-focused approach, making it easier to source the right materials quickly and with confidence.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

172 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(172)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Recently dealt with this company for…

Recently dealt with this company for railway sleepers for a garden project.
What a class outfit with brilliant customer service.
The sleepers were the cheapest I could find in the uk, and believe me I looked.
Would highly recommend👌

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered 30 2.4m sleepers from Wern…

I ordered 30 2.4m sleepers from Wern Wood back in April for a garden project.
From start to finish they were friendly and helpful, from the gent I dealt with when ordering them to the 2 guys that delivered and unloaded them.
The product is great, the service was great, that's what you want from a company these days!! MB

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

Good company to deal with

Good company to deal with. Some of the wood 4x2 4.8m lengths were not up to scratch. Some bowed and some split but managed to use them. Driver and mate who delivered were polite and unloaded the wood. They were an asset to your company. Decking was of a good quality. Good response when talking to the company. Delivered on time.

June 5, 2024
Rated 5 out of 5 stars

Super helpful driver

I took delivery of some sleepers today. The wood looks good quality and the driver went above and beyond to leave the timber in the best place for me. I would definitely recommend Wern Wood.

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't ask for better 10/10

Great bunch! Ordered online over the bank holiday weekend, it was delivered nice and early Wednesday morning! They even took it round the back garden for us.

May 8, 2024
Wern Wood Timber Merchants logo

Reply from Wern Wood Timber Merchants

Thanks Lisha , we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

Rated 5 out of 5 stars

Fantastic company ,Fantastic timber

Visited today after messaging them on social media. Nothing was to much trouble all the boys extremely helpfull. And the price was the best i found .quite easy to get fobbed off with bent timber, but quality was fantastic. Cheers

April 18, 2024
Unprompted review
Wern Wood Timber Merchants logo

Reply from Wern Wood Timber Merchants

Hi Russel, Thanks so much for leaving this 5* review! We hope to see you again soon. Have a lovely day!

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