Wert Reviews 199

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 75 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant financial losses and encountering issues with payments that were processed without their full understanding or for services not received. People also found the website to be problematic, with some experiencing endless loops during verification and others noting that the site's design led to confusion and unexpected financial outcomes. However, some customers also noted positive experiences with the staff, praising their kindness, efficiency, and helpfulness in resolving issues and providing clear explanations. Reviewers also appreciated the fast and timely responses from customer support, with many receiving quick and corrective emails or assistance within a short timeframe.

What people talk about most

Payment

Consumers find payment to be a negative experience, with many reporting unexpected charges and payment... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the support team for being... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, kindness, and efficiency.... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers praising the prompt... See more

Website

People report negative experiences with websites, with many reviewers feeling misled and encountering issues... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I bought a crypto token Pepescape, or at least that is what I thought. I got scammed and lost about 100 dollars. I contacted customer support and instead of sending my money back or offering any solu... See more

Company replied

Rated 1 out of 5 stars

Between October 5 and October 26, 2025, I made several purchases totaling $682.59 through Wert.io, hoping to buy tokens for a project called Bitcoin Hyper. Unfortunately, no tokens were ever deliver... See more

Company replied

Rated 1 out of 5 stars

Wert a a scam site. They ignore with the your transaction til it's too late. Then make a up a fake excuse on how transaction is final even though nothing they allegedly provided was transferred to me.... See more

Company replied

Rated 1 out of 5 stars

Just got scammed out of 214.00 on ETSY.com. Reading the reviews here can see that other people had the same experience. Shame on Etsy. Big SHAME. I have NEVER been scammed on Amazon. Etsy should have... See more

Company replied


Company details


Contact info

2.6

Poor

TrustScore 2.5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from support team

The support team responded straight away to my email and provided me with the required information I was after straight away.

August 14, 2025
Unprompted review
Wert logo

Reply from Wert

Hi Pete,

Thanks for your feedback! Glad to hear our team could get back to you quickly with what you needed. We’re always here whenever you need us again :)

Rated 5 out of 5 stars

Victor was amazing

Victor was amazing! I needed help claiming my coins and he was very helpful, patient, and knowledgeable! He sent me a step by step video and even answered questions regarding transferring coins from one wallet to another. I was able to claim my coins with no problem. Thank you Victor I appreciate it so much!

August 9, 2025
Unprompted review
Wert logo

Reply from Wert

Hi Carolin,

Thank you so much for your kind words. We’re delighted to hear that Victor was able to guide you through. We’ll be sure to share your feedback with him, it’ll mean a lot.

We’re always here if you need help in the future!

Rated 1 out of 5 stars

Charged me without authorisation

Charged me without authorisation, almost 700 eur. Stopped replying to emails asking for a refund. Absolute scam. Reported to the police.

July 25, 2025
Unprompted review
Wert logo

Reply from Wert

Hi Ioanna,

We’re very sorry to hear about your experience. Please know that Wert never charges users without their explicit authorisation. Every payment requires the cardholder’s confirmation through their bank. If you see a charge you don’t recognise, we’d really like to look into this specific case and assist further. You can always reach out to us at support@wert.io.

Rated 1 out of 5 stars

Lost money, they are scammers

Lost: £151.47 Description of the Incident:
On Sat, Aug 2, 12:18 PM (3 days ago), i advertised a task and i was asked to verify my account. i followed the link and i was told to verify with payment. I was told the balance will be hold for a while and then refunded. I followed everything from the website.

August 2, 2025
Unprompted review
Wert logo

Reply from Wert

Hi Sudeep, we’re really sorry to hear this!

Wert is a regulated cryptocurrency provider, and we are not affiliated in any way with job/task platforms that ask for paid verifications.

If you’d like us to take a closer look or help clarify anything, please feel free to reach out at support@wert.io.

Rated 1 out of 5 stars

This is a disgrace of a company

This is a disgrace of a company. Just a smoking glass for scams located in Estonia.

They stole 250 eur from me. Customer support refused to return anything. It’s funny they say they are not responsible for transactions done thru their site like in the case of fiver. Wert is a house for scammers.

I wish this company to go bankrupt and please to the community manager: don’t reply now to me with a support e-mail please. That route does not work and you know it. You did not help me. You stole my money.

Hope you can sleep at night.

May 28, 2025
Unprompted review
Wert logo

Reply from Wert

Hi Ignacio,

We’re truly sorry to hear you’ve had this experience.

To clarify: Wert is a regulated cryptocurrency provider and has no affiliation with Fiverr. Sadly, this sounds like a scam where a fake website posed as a legitimate brand and misused our services.

We understand how upsetting this must feel. If you’re open to it, we’re still here to review what happened and share any insights that may help.

Rated 5 out of 5 stars

Highly recommended!

All of my transactions went smoothly, no problems. Unfortunately, my wallet was compromised because of a mistake I made, but the team was super helpful. I had purchased some tokens that weren't released yet, so changing the wallet address is a complicated thing, but they were able to do it. I didn't even know it was possible, but they went above and beyond what I usually experienced in the past with other online companies, especially where they had nothing to gain financially or otherwise from it. I think most of the people here with negative reviews are because of their own mistakes. It's always easy to blame someone when in reality you have to blame yourself. This is just my own opinion based on reading the reviews here.

July 31, 2025
Unprompted review
Wert logo

Reply from Wert

Hi Val,

Thank you so much for taking the time to share your experience. Your feedback means a lot and we're glad that we could help resolve the situation.

If you ever need anything else, we’re just an email away!

Rated 1 out of 5 stars

wert stole my money through pretty little thing website

Hello Wert,

on the 7th of July I went to pretty little things website to create a marketplace account in order to sell some items. During the setting up process I had a prompt to go through a verification process with my bank card. I was told an amount of £150 would be taken as a test amount to ensure identity. I went through the process and the £150 was deducted and then i was asked to verify a £200 test which rung alarm bells. I checked by bank account and saw money had been taken by wert.io I immediately realized that somehow your company had intercepted Pretty little thing website and scammed me.

I contacted my bank who refunded my money after i sent them screenshots of the entire online process.

Your company has had the audacity and sent my bank a dispute claiming I bought $199 of cryptocurrency which is an utter and blatant lie. I have never heard of your company and have never ever bought cryptocurrency from you or anyone.

upon coming here I see dozens and dozens of people have gone through the same scam. Your company has stolen peoples money through various companies and you should be ashamed of your lack of morality.

I will be contacting the police to file a report both locally and through interpol as I am utterly shocked and disgusted as to how you were able to intercept the web pages of Pretty little thing.

I am currently going back and forth with my back on this issue that you have caused and it is causing me grieve and stress.

I need you to respond and sort this mess out immediately

July 7, 2025
Unprompted review
Wert logo

Reply from Wert

Hi Adiel,

We’re really sorry to hear about your experience.

To clarify: Wert is a regulated cryptocurrency provider and is not affiliated in any way with PrettyLittleThing. From what you described, it sounds like you may have unknowingly ended up on a fake website impersonating their platform.

Thank you for highlighting this, as it helps improve protections for others. If you’d need further clarification, please don’t hesitate to reach out at support@wert.io.

Rated 1 out of 5 stars

Can not make payments with four…

Can not make payments with four different credit cards. Can not contact vendor.

July 25, 2025
Unprompted review
Wert logo

Reply from Wert

Hi Robert, thanks for your review — we’re sorry to hear this! Please reach out to us at support@wert.io so we can look into the issue and help you out.

Rated 5 out of 5 stars

It feels like a safe platform to use

It feels like a safe platform to use, I use it to receive crypto currency from people who want to pay using fiat currency and it works smoothly and their customer service is great.

Other people getting annoyed with Wert for getting scammed feels like people getting annoyed at Nike because street sellers hawk Nike fakes. Nothing to do with them.

July 2, 2025
Unprompted review
Wert logo

Reply from Wert

Hey Kim, thank you so much for your thoughtful review!

We’re really happy to hear that everything’s been working smoothly for you and that our support team has been helpful. We also appreciate your understanding of the broader situation.

If you ever need help again, we’re just a message away at support@wert.io

Rated 1 out of 5 stars

SCAMMERS

Just got scammed from some group called WERT whose posing as Wert and as the posed as Esty and Poshmark. $289.00 When I figured something was all the way off it was too late. The bank also denied the dispute. Revolut was the mobile bank. This whole thing sticks. They have all my info because I’m really thinking it was Esty and Poshmark customer service.

June 25, 2025
Unprompted review
Wert logo

Reply from Wert

Hi Porsha,

We’re really sorry to hear this happened. Wert is a regulated cryptocurrency provider, and we are not affiliated in any way with Etsy, Poshmark, or the group that scammed you.

Unfortunately, scammers sometimes impersonate legitimate services through fake websites to trick people. If you believe our service may have been misused in your case, we’d really like to look into it. Please feel free to reach out to us directly at support@wert.io with any details you have, our team will do our best to assist!

Rated 1 out of 5 stars

I got scammed soon after opening an…

I got scammed soon after opening an ETSY seller account. Good that I noticed on time that this was a scam not Etsy, I gave my card details but luckily did not confirm the transaction. Had to close my card. Be careful

June 27, 2025
Unprompted review
Wert logo

Reply from Wert

Hi Amanda, we’re glad to hear you noticed the scam in time and didn’t lose any funds. Just to clarify, Wert is a regulated cryptocurrency provider and we're not affiliated with Etsy.

If you still have any concerns or think our service was misused in your case, please don’t hesitate to reach out to us at support@wert.io — we’re here to help!

Rated 5 out of 5 stars

Wert help me alot and stay with me to…

Wert help me alot and stay with me to solve my problem for weeks until I'm satisfied. The result might not be the best but the effort of staff is a 5 star service! Thank you J!

June 16, 2025
Unprompted review
Wert logo

Reply from Wert

Hi Tony,

Thank you so much for your kind words! We’re really happy to hear that our team was able to support you throughout the process. It means a lot to know you felt genuinely cared for.

We’re always here if you need anything in the future!

Rated 1 out of 5 stars

Hello Wert,

Hello Wert,
A scammer used the name Wert to steal money from my account, pretending to be a buyer on Etsy. Below is a full description of the incident.
Yesterday, I created an account on Etsy, and within just a few moments, I was scammed. I received a message from a "buyer" claiming they couldn’t complete the payment. I thought maybe I hadn’t properly finished the bank verification process.
In the chat window, a "support" agent appeared who started asking questions about my bank account details. I received a few SMS codes and was also asked about my account balance — things that could be considered part of a standard verification process.
On the Etsy site, my product was listed as sold — it all looked very convincing, so I suspect that either the Etsy interface was somehow manipulated or it was a fake version.
When I logged into my bank, a payment confirmation request appeared — I was convinced it was a payment being sent to me, not from me. When I realized what had happened, I immediately called my bank and blocked my card. Around 200 euros were stolen from me.
I don’t believe I’ll get that money back, although the bank employee assured me they would try to do something.
The worst part is that on the same day, there were four more attempts to scam me — using the exact same method.
I don’t understand how it’s possible that my shop statistics show income (an amount supposedly paid by a “customer”), even though no item was actually sold. On top of that, I received urgent, pressuring emails from the "buyer" claiming they "couldn't pay."
I wanted to start selling on Etsy, but now I’m simply afraid of the platform.
Why can the sales statistics be manipulated? And how is it possible that scammers can so easily impersonate buyers?
Finally, I want to add that the chat through which the hacker manipulated me was part of the Etsy interface — it looked exactly like an official tool of the platform.
How is it possible that scammers have such deep access to Etsy’s tools that they can impersonate official support and create such a convincing scenario?
This seems like a serious security breach affecting users, and a huge blow to the platform’s trustworthiness. If hackers can operate with impunity within what appears to be the official site interface, how many more new sellers will fall victim to their schemes?

June 22, 2025
Unprompted review
Wert logo

Reply from Wert

Hi Diana,

Thank you for sharing your experience — we’re truly sorry this happened to you. Please know that Wert is a regulated cryptocurrency provider, and we're not affiliated with Etsy. We never act as a buyer or seller on any marketplace. It sounds like you encountered a very sophisticated scam using a fake website / spoofed interface to impersonate Etsy.

Unfortunately, fraudsters can replicate the look and feel of trusted platforms to mislead users into sharing sensitive information. A legitimate service would never ask users to provide bank account details, SMS codes, or balance information via chat.

We hope your bank is able to help with the recovery process, and we’re here if you need any further support or clarification at support@wert.io.

Rated 1 out of 5 stars

SCAM

Just got scammed out of 214.00 on ETSY.com. Reading the reviews here can see that other people had the same experience. Shame on Etsy. Big SHAME. I have NEVER been scammed on Amazon. Etsy should have done much better job protecting their customers and sellers. Never again, huge disappointment.

June 21, 2025
Unprompted review
Wert logo

Reply from Wert

Hi Rosita,

We’re really sorry to hear about this! Wert is a regulated cryptocurrency provider, and we are not affiliated in any way with Etsy.

Unfortunately, scammers sometimes impersonate legitimate services through fake websites to trick people. If you believe our service may have been misused in your case, we’d really like to look into it. Please feel free to reach out to us directly at support@wert.io with any details you have, our team will do our best to assist!

Rated 1 out of 5 stars

So looks like scammers are now posing…

So looks like scammers are now posing as Etsy chat bots. Just got s ammed out of 826.00. Let Etsy know and they're investigating, I've also let my bank know. So hopefully something good happens but I really don't think im getting my money back. There goes my rent and grocery money. Honestly I feel like I should have known better.

June 13, 2025
Unprompted review
Wert logo

Reply from Wert

Hi Vanessa,

We’re really sorry to hear what happened, that sounds very upsetting. To clarify, Wert has no affiliation with Etsy or any chatbots. If you believe our service was misused in your case, we definitely want to look into it.

Please reach out to us at support@wert.io with more details. Our team will do the best to assist you!

Rated 1 out of 5 stars

This company SCAMMED me out of $700!!!

This company SCAMMED me out of $700!!!! I'm in talks with my bank now, but it isn't looking like I will get that back. THANKS FOR NOTHING!!! I hope you feel good scamming an old lady out of her mortgage payment!!!

May 1, 2025
Unprompted review
Wert logo

Reply from Wert

Hi,

We’re very sorry to hear this — we understand how upsetting it must be! If you believe our service was misused in your case, we’d really appreciate it if you could email us at support@wert.io and tell us more, we’ll do our best to assist you.

Rated 1 out of 5 stars

Embroidery

Today your company robbed me of 800 euros.
I am a mother of two children and this money was on mortgage and fees. I have reported everything to the police and believe me I will not stand for this. You have robbed a decent and honest working mother and I will defend myself. It's a disgusting scam you're pulling.

June 4, 2025
Unprompted review
Wert logo

Reply from Wert

Hi Tebo,

We’re truly sorry to hear how distressing this situation has been for you! Wert is a regulated cryptocurrency provider, and we take every report seriously. If you believe our service was misused in your case, please reach out to us at support@wert.io with more details. We’ll do our best to assist you.

Rated 1 out of 5 stars

Got scammed by Wert today.

Got scammed by Wert today.
Reporting tomorrow to Irish Authorities.
I am not resting until my dispute is settled of the money I am owed.

June 3, 2025
Unprompted review
Wert logo

Reply from Wert

Hi Shalom,

We’re really sorry to hear about your experience. Wert is a regulated cryptocurrency provider, and we take every report seriously. If you believe our service was misused in your case, please reach out to us at support@wert.io with more details. We’ll do our best to assist you.

Rated 1 out of 5 stars

i am going to contact the police about…

i am going to contact the police about you proccessing transactions to an illegal casino that operates illegally, this a money laundering
i have reached for refund
the support said
we delivered funds successfully to the destination

wait
i will contact my bank to start the payment dispute

and I will report to the relevant authorities

this is money laundering and I will not be silent

May 23, 2025
Unprompted review
Wert logo

Reply from Wert

Hi Abd,

We take these kinds of concerns very seriously. We are a regulated cryptocurrency provider, and we follow strict compliance procedures in line with financial regulations. As this matter appears to involve specific details about your case, we kindly ask you to continue the conversation through our official support channel at support@wert.io, where our team can assist you directly.

Rated 4 out of 5 stars

good support

Even though I was not able to make a transaction because of payment to a third part, James from support was helpful in resolving termination issues.

May 23, 2025
Unprompted review
Wert logo

Reply from Wert

Hi George, thank you for the kind words! We’re really glad to hear James was able to help. If there’s anything else we can support you with, don’t hesitate to reach out!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look