WeShare Health Reviews 56

Reply from WeShare Health

Mar 6, 2026

Hi Toni!

We’re genuinely so happy to hear we’re helping you finally get the medical care you need 💪🏼 and deserve!

Thank you for sharing such encouraging words about our team. They’re here for you whenever you need assistance and will always meet you with patience and attentiveness.

Reply from WeShare Health

Mar 6, 2026

Hi Karen!

WeShare’s mission is to make healthcare more accessible and manageable, so it’s great to hear your Client Coordinator helped ensure you thoroughly understand your program and feel well equipped.

We’re so glad to have you here and are here to support you every step of the way! ✨

Reply from WeShare Health

Mar 6, 2026

Hi Monica!

We’re so glad to hear that your Client Coordinator has been such a helpful support while navigating your healthcare after your move. Providing quick responses, professionalism, and personalized care is exactly what our team strives for, and it’s wonderful to know Ellynne delivered that experience for you.

Thank you for your kind words and for being part of the WeShare community. We hope your transition to your new state continues to go smoothly! 💛

Reply from WeShare Health

Mar 5, 2026

Hi Dawn!

We love hearing you're looking forward to your appointment with Tiffany! Our team of Client Coordinators are very caring, proficient, and ready to help our Members with anything. 🤝

Thank you for your lovely review!

Reply from WeShare Health

Mar 5, 2026

Hi Kaii!

It's great to hear our team described as having "incredible customer support skills"! 💪🏼

We're so grateful to have you and please don't hesitate to reach out whenever you need assistance!

Reply from WeShare Health

Mar 4, 2026

Hi Jessica!

We're happy to hear you're loving your Client Coordinator, Ellynne! 😍

Our Client Coordinators go above and beyond to help their Members, treating them with care and professionalism. Thank you for your review and for being a part of WeShare Health!

Reply from WeShare Health

Mar 3, 2026

Hi Dawn!

Welcome to the WeShare Health Family! 🥳 We're so glad you're here.

It's great to know Elynne has been providing quick answers to your questions and concerns. Our team is here to assist and walk alongside you in your healthcare journey so you can focus on what matters most!

Reply from WeShare Health

Updated Mar 10, 2026

Hi Joann,

We’re truly sorry to hear about your experience and understand how frustrating it must feel not to have access to a hospital or provider based on what you were initially told. That’s not the experience we want for our Members.

We would appreciate the opportunity to look further into your case. We’ll request your contact information through this site so we can reach out to you directly. You’re also welcome to call our White Glove Service line at 800-467-5898, where a dedicated team member will follow up with you within 24 hours.

We look forward to connecting and working toward a resolution.
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Hi Joann,

After reviewing your case, our team found that the challenge was largely related to how providers within the Prisma Health system process billing for Members. While these providers can see Members, they sometimes require a release of information form and send the billing form directly to the patient rather than submitting it to us. Unfortunately, this process was not clearly explained at the beginning, which understandably made it seem like the providers and hospitals would not accept your membership.

Since then, a member of our team has connected with you to walk through the Prisma process and assist with requesting the CMS-1500 billing form needed for submission. One of those forms has already been submitted for review, and a few of your bills are currently being processed for sharing so you can receive the most support available through your Program.

We also want to reassure you that there are providers available within the standard distance guidelines, and our team will continue working closely with you to help navigate your options and address any outstanding needs. We appreciate your patience and the opportunity to work through this together.

Reply from WeShare Health

Mar 3, 2026

Hi Jaron!

Thank you for your lovely feedback! We're so glad to hear you're receiving quick resolutions and feel seen and respected.

Our team works diligently to support our Members so that they can have peace of mind in their healthcare. 😌 Thank you for being part of the WeShare Health Family!

Reply from WeShare Health

Mar 3, 2026

Hi Jeff!

Listened closely 👂
Asked good questions 💭
Completed your request 😌
Personal 🤝

At WeShare Health, we prioritize quality, Member-focused care. We want every Member to feel like part of a community, not just a number.

We appreciate your kind review, and we’re here for you whenever you need anything!

Reply from WeShare Health

Mar 2, 2026

Hi Stephanie!

Care and compassion ✨We love to hear it!

We're so glad to hear Ellynne is taking wonderful care of you through regular follow ups, helping ensure you have a provider who shares with us, and advocating on your behalf! Our goal is for every Member to feel valued while receiving quality care. We're always here for you when you need us!

Reply from WeShare Health

Feb 24, 2026

Hi Maureen, we’re truly sorry for the frustration you’ve experienced, and we appreciate you bringing these concerns to our attention.

We understand how disappointing it must’ve been to learn your local hospital and primary care provider were no longer part of the PHCS network. Our team reached out to these offices more than 25 times, and once we finally connected, they confirmed their participation had changed. As soon as we confirmed that, we let you know and offered assistance for finding other active providers in your area. We apologize you did not feel supported and we’re working to improve that process moving forward.

We know long hold times can be frustrating, and reducing wait times is something we’re actively working on. Regarding your cancellation call, we’re sorry if it felt like you were being pressured to stay, that was never our intention. Our goal is for every Member to feel comfortable and supported in choosing the healthcare option that’s right for them.

Regarding the contribution email you received while your cancellation was processing, that message is automated, which caused it to go out before your update completed in our system. You won’t be billed for the upcoming month and we’re already reviewing how to pause automated notices during cancellation to avoid creating extra confusion.

Our management team has reached out to follow up personally and make sure this situation is fully resolved for you. We truly appreciate your patience and the chance to make this right.

Reply from WeShare Health

Feb 23, 2026

Hi Spencer, we regret to hear all of this, from having to manage multiple calls with both our team and the hospital, as well as the out-of-pocket costs you’ve incurred. This is not the experience we want our Members to have by any means.

Our management team has been notified and has left you a voicemail. We're looking forward to connecting with you soon so that we can get your bills taken care of and help resolving this.

Reply from WeShare Health

Updated Feb 27, 2026

Hi Dori, we’re truly sorry for the confusion, stress, and financial burden this situation caused, especially given what you were originally told. This is not the experience we want for our Members.

Our management team would like to review your case more closely to better understand what happened and come to a resolution. We’ve requested your information through this platform so we can access the records and follow up appropriately.

Thank you for bringing this to our attention. We appreciate the opportunity to look into this further and address your concerns.
...

Hi Dori,

We appreciate the opportunity to further review your case. We have since been in contact with you and let you know that we have sent out a check to pay the remaining balance and this issue has been resolved. We will keep an eye on the status of the check in the following weeks and make sure you receive it. Thank you for your patience and we’re so glad we were able to resolve your issue! Feel free to reach out to our team for further questions or concerns.

Reply from WeShare Health

Feb 23, 2026

Hi Samuel, thank you for sharing this. We’re truly sorry for the frustration and financial stress this experience has caused.

It sounds like the most concerning issue here is that your short-term prescription needs were clearly communicated upfront, yet the expectations set during enrollment did not align with how prescription support ultimately works. That gap is not something we take lightly, and we understand how upsetting it is to only learn this after spending time and money out of pocket.

We’d like to review your case to better understand where the miscommunication may have occurred. We’ve requested your contact information through Trustpilot so we can look into what happened and work toward a resolution. We look forward to speaking with you soon.

Reply from WeShare Health

Updated Feb 26, 2026

Hi Kim, we're sorry to hear you had trouble connecting with a provider and fully using your sharing benefits.

As part of our standard onboarding process, our Client Coordinators are meant to proactively help identify providers for you, either by reaching out to one you already have or by assisting with a provider search through our available networks with many providers. Our team will also be able to clarify how our partnerships with dental, vision, and prescription discount programs work to save you money on these services. We sincerely apologize if this was not the experience you received and you were not taken care of.

We would greatly appreciate the opportunity to review your situation and get you back on track. We’ve requested your contact information through this platform so our management team can connect with you directly. We look forward to continuing the conversation and working toward a resolution.
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Hi Kim,

Thank you for the opportunity to further review your case.

When assisting Members with dental and vision services, we rely on the Careington network to confirm participating providers. In your case, our team verified participation, including conducting a three-way call to confirm the provider was listed as in-network at that time. Unfortunately, we understand that even when a provider appears in-network, some offices may be unfamiliar with processing the discount, which can create confusion at the point of service. We should have followed up to ensure the discount was properly processed and for that, we sincerely apologize.

We never want Members or their families to feel unsupported or left to navigate these situations alone. If there are remaining concerns, we have left a voicemail and are happy to continue the conversation directly.

We appreciate you bringing this to our attention. Feedback like this helps us strengthen communication with our Members so we can better assist our entire community.