Overall great service. It was just a shame that a couple of the items were not in stock and therefore didn't turn up on time. Maybe it would be better when something isn't available straight away t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got the product delivered with no fuss and it was exactly what I wanted. Took a little longer than expected but I can live with that
Great service from the start to the end. Found the company by accident when searching for a particularly product. Their price was competitive, there product and delivery was clear and offered a good d... See more
Company replied
Very good service from West Base, alarms came well packaged, all in working order. Kept informed of my despatch. However, poor delivery service from Royal Mail, came a day later than informed on track... See more
Company replied
Company details
Written by the company
Wholesale Electrical Supplies Online
Contact info
Unit 3, Imperial Park, HA4 0JW, Ruislip, United Kingdom
- 020 8842 3544
- contact@westbasedirect.com
- westbasedirect.com
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 27% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from West Base Electronics Ltd
Dear Tom,
Thank you for your kind feedback! We're glad you enjoyed the easy ordering experience and fast delivery. Your satisfaction means a lot to us, and we look forward to your next order.
Delivered what was ordered in good time.
May 21, 2026
Reply from West Base Electronics Ltd
Dear Chris,
Thank you for your feedback! We're glad everything arrived as ordered and within a timely manner. We appreciate your business and hope to see you again soon.
Products all good and everything in…
Products all good and everything in stock. Unfortunately let down by slow dispatch times. Two days to be dispatched and only after sending a query. Was offered a discount code on my next order. Let’s see.
May 28, 2026
Great service
Ordred a milwaukee blower from site. I knew it was on back order and would take a couple of months but got regular updates on the progress of my order. It was despatched and arrived very quickly after coming back into stock. Great service.
May 28, 2026
Reply from West Base Electronics Ltd
Dear Alan,
Thank you for your detailed review! We really appreciate your patience while your Milwaukee blower was on back order. We're pleased that our regular updates kept you informed throughout the process and that your order was delivered quickly once it became available. Thank you for your support, and we hope you enjoy your new blower.
Reply from West Base Electronics Ltd
Dear Anver,
Thank you for your review! We're delighted to hear that you're happy with our products. We appreciate your support and look forward to serving you again.
Got a fan and it was delivered quick…
Got a fan and it was delivered quick enough to save us in the heat wave. Great price and more powerful that I expected.
May 27, 2026
Unprompted review
Reply from West Base Electronics Ltd
Dear Karli,
Thank you for your fantastic review! We're delighted that your fan arrived in time to help during the heat wave. It's great to hear that you were pleased with both the price and the performance. We appreciate your support and hope you continue to enjoy your purchase.
Reply from West Base Electronics Ltd
Dear Grant,
Thank you for taking the time to leave a review. It's great to hear that you were pleased with both our prices and quick delivery service. Your support means a lot to us.
Good products at a good price but…
Good products at a good price but unfortunately the service was appalling and so was the customer service. Placed an online order for collection. Was advised it would arrive in 2 working days. Could have had next day from Amazon but could wait the extra day as ordered in the morning. Lights did not arrive on day 3. Called to chase and was advised I would get a call back. No call. Called again the next day and was told they have arrived and they are ready to collect. Straight after the call I got an email confirmation of the order being ready. No apology of any kind about the delay even when asked why there was a delay. Only saved a few pounds, so not worth the aggro. Probably will not use again unless I have to. Also when collecting I could see others having to wait and staff totally disorganised. Also saw a lady said she has been waiting to collect an order and had been there 15mins.
May 20, 2026
Reply from West Base Electronics Ltd
Dear Ray,
Thank you for your review. We're glad you had a quick and efficient experience with us. Your support is greatly appreciated.
Reply from West Base Electronics Ltd
Dear Customer,
Thank you for your feedback! We're glad you found the ordering process simple and that your order was delivered right on time. We appreciate your business and hope to see you again soon.
Not delivered on time poor customer…
Not delivered on time poor customer service still waiting for my item to be delivered .
May 27, 2026
Unprompted review
Reply from West Base Electronics Ltd
Dear Sonia,
We’re sorry to hear you were disappointed with the delivery.
I’ve checked your order and can confirm it was dispatched from our side on 26/05/2026, the day after it was placed on 25/05/2026, using our express DX delivery service and within our expected timeframe.
According to the courier tracking, delivery was first attempted on 27/05/2026, however a calling card was left as no one was available at the address at the time. A redelivery was then arranged and the parcel was successfully delivered on 28/05/2026.
We always do our best to dispatch orders promptly and support our customers throughout the delivery process. As a goodwill gesture, we would be happy to offer free shipping on your next order.
We would really appreciate it if you could kindly update your review to reflect this, as we genuinely tried our best to assist from our side.
Thank you for your understanding.
Regards,
West Base Direct
Great easy ordering
Great easy ordering, extremely quick delivery can't fault them, would 100% recommend, great prices too
May 27, 2026
Unprompted review
Reply from West Base Electronics Ltd
Dear Kerry,
Thank you for taking the time to leave such a positive review. We're delighted that everything from ordering to delivery met your expectations. Hearing that you'd 100% recommend us is the highest compliment we could receive. We truly appreciate your support and hope to welcome you back again soon.
Brilliant experience from start to…
Brilliant experience from start to finish , ultra quick delivery very impressed couldn’t fault the experience
May 28, 2026
Unprompted review
Reply from West Base Electronics Ltd
Dear Sue,
Thank you so much for your wonderful review! We're delighted to hear that you had a brilliant experience from start to finish. Providing fast delivery and excellent service is what we strive for, so it's fantastic to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future!
Great. Electrical Supplier
Excellent service, and a vast selection of good at affordable pricing.
May 20, 2026
Reply from West Base Electronics Ltd
Dear James,
Thank you for your great feedback! We're delighted you were happy with our service, wide selection, and affordable pricing. We truly appreciate your support and look forward to serving you again soon.
I ordered a socket set they didn’t have…
I ordered a socket set they didn’t have it in stock. Emailed them asking for a refund never got it emailed them again still no refund. Trying to call them and they never answer the phone on every line I tried. Don’t waste your time or money.
May 9, 2026
Unprompted review
Reply from West Base Electronics Ltd
We're very sorry to hear about your experience and completely understand your frustration.
Unfortunately, we got this wrong. The item being out of stock, the delay with your refund, and the lack of communication are not the level of service we aim to provide.
We'd like the opportunity to make this right. Please email us directly with your order details so we can look into this and ensure everything has been resolved correctly.
If you decide to give us another chance in the future, please contact us before placing your order. We'd be happy to offer you a discount as a goodwill gesture and make sure your order is dispatched on time.
Thank you for your feedback, and again, our sincere apologies for the inconvenience caused.
Politeness, helpfulness and efficiency is key…
The employees were polite and very efficient
May 20, 2026
Reply from West Base Electronics Ltd
Dear Customer,
Thank you for your kind feedback! We're delighted to hear our team came across as polite and efficient. We really appreciate your support and look forward to serving you again in the future.
Reply from West Base Electronics Ltd
Dear Customer,
Thank you for your kind feedback! We're glad you were happy with our service, product quality, and pricing. We really appreciate your support and look forward to serving you again.
Very quick delivery as needed for last…
Very quick delivery as needed for last minute jobs. Good company to deal with thank you
May 19, 2026
Reply from West Base Electronics Ltd
Dear Darcy,
Thank you for your great feedback! We're really pleased to hear the quick delivery helped with your last-minute jobs and that you found us easy to deal with. We truly appreciate your support and look forward to serving you again.
quick service
May 12, 2026
Reply from West Base Electronics Ltd
Dear Ken,
Thank you for your feedback! We're glad you were happy with our quick service. We really appreciate your support and hope to serve you again soon.
Quick delivery made up with the Stanley…
Quick delivery made up with the Stanley knife would use again thanks
May 8, 2026
Reply from West Base Electronics Ltd
Dear Barry,
Really appreciate your feedback, glad the Stanley knife arrived quickly and met your expectations. Thanks for choosing us, and we’d be happy to serve you again anytime!
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