Overall great service. It was just a shame that a couple of the items were not in stock and therefore didn't turn up on time. Maybe it would be better when something isn't available straight away t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got the product delivered with no fuss and it was exactly what I wanted. Took a little longer than expected but I can live with that
Great service from the start to the end. Found the company by accident when searching for a particularly product. Their price was competitive, there product and delivery was clear and offered a good d... See more
Company replied
Very good service from West Base, alarms came well packaged, all in working order. Kept informed of my despatch. However, poor delivery service from Royal Mail, came a day later than informed on track... See more
Company replied
Company details
Written by the company
Wholesale Electrical Supplies Online
Contact info
Unit 3, Imperial Park, HA4 0JW, Ruislip, United Kingdom
- 020 8842 3544
- contact@westbasedirect.com
- westbasedirect.com
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 27% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Broken parts sent
Broken parts sent - no response to email - we will have to arrange charge back through our bank. Dissapointed
March 20, 2026
Reply from West Base Electronics Ltd
Dear Jahanara Chowdhury,
We’re sorry to hear about your experience.
We responded to your email within 24 hours, requesting photos as part of our standard procedure. Once the images were received, we promptly raised a replacement order, which is due to arrive within 1–2 days. A confirmation has also been sent, and the issue was resolved well within the time.
For clarity, your email was received at 10:30 AM on 24/03/2026. We replied at 8:30 AM on 25/03/2026, and a replacement was raised the same day within two hours of receiving the required information.
We regret that you feel dissatisfied, but we have made every effort to resolve this matter as quickly as possible. If you feel your issue has now been addressed, we would appreciate you reconsidering your review
Regards,
West Base Direct
Great selection of products to suit…
Great selection of products to suit everyone and very competitive prices and fast delivery on your order
March 17, 2026
Please check and recheck delivery date of your order
I would be more helpful if you can’t fulfil an order to contact person directly who placed the order to look at alternative options . I assumed all wood be fine once I placed the order . Now my job is delayed
March 16, 2026
Ordered online and this was quite easy…
Ordered online and this was quite easy for the product I wanted, West Base kept me informed of the progress of the order and delivery
March 6, 2026
Poor customer service and slow…
Poor customer service and slow delivery, I peace an order of £379.12 on 14th/03/2026 but up to now I have not recieved any delivery update, when you call no one will pick up, voicemails ignored, with emails they will reply but with solution, very disappointed with all process and I regret ever using them, am thinking of contacting my credit card company for a refund of my money back.
I can never recommend them to anyone.
March 18, 2026
Unprompted review
Excellent service
Excellent service. I was able to check the stock with you and my order was delivered on time and well packaged. Thank you.
March 13, 2026
Excellent Customer Service
I ordered several consumer units which were competitively priced. The items were well-packaged and speedily delivered. However, one of the units was damaged in transit.
I contacted West Base who dealt with the matter professionally and arranged for the damaged consumer unit to be returned and a replacement delivered.
I'm happy with the service provided and will definitely use again in the future.
March 6, 2026
Unprompted review
Good service
Products were competitively priced, order was processed quickly and I was kept informed of its progress. Royal Mail delivered within about 24 hours of receipt.
March 12, 2026
Happy to recommend
Ordered 2 outdoor lighting timer units. Very good price and quick tracked delivery. Happy customer and would use this company again.
March 2, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.