I am a single property landlord. Western Lettings became my property manager in 2023. 2 months later a damp issue was raised which quickly escalated into a major issue with the factoring company as... See more
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I’ve been using Western Lettings to manage my rental property for a few years now and the service has been great. Communication is clear, they’re quick to deal with any issues, and everything is hand... See more
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The best letting agency - ever. I was really reluctant to use a letting agency due to some very bad experience from others. A friend told me about this company which is absolutely brilliant. They ke... See more
Western Lettings know what they’re doing, and if you’re looking for a stress free renting experience, these are the guys you want to be dealing with. From having a first class website, to a great team... See more
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Company details
About Western Lettings
Written by the company
Western Lettings is an ARLA licensed, multi-award winning independent letting agent in the West End of Glasgow. Ever since our business was established in 2008 our objective has been to continue specialising in letting and managing property without becoming side-tracked by other ventures, such as property sales and development.
By focusing on one thing, we can invest in people and infrastructure with a long-term strategy. Our culture is one of continuous improvement with tiny changes being implemented almost every day. Team members plan their own training. We leverage technology where we see the most juice, adopting it as our friend but not our master. Everything underpins our never-ending quest to make renting better.
Whether you are a landlord looking to rent your property with a letting agent in Glasgow or a tenant who’d like to register with us, we’d like to hear from you. You’ll find our service to be straight-forward, professional, and friendly.
Contact info
Suite 5, Platinum House, 23 Eagle Street, G4 9XA, Glasgow, United Kingdom
- 0141 357 0436
- enquiry@westernlettings.co.uk
- westernlettings.co.uk
4.4
Excellent
122 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The staff at Western Lettings are…wonderful
The staff at Western Lettings are efficient and helpful, responding quickly to any questions or problems. I feel that I can safely leave all matters relating to my rental properties in their hands. Great value for money too.
November 8, 2022
Reply from Western Lettings
We are delighted to hear you are happy with the management of your property, Linda. Thank you very much.
Absolutely top agency
Absolutely top agency, they communicate issues arising and resolves things efficiently.
I feel my property is in safe hands with Western Lettings.
November 8, 2021
Reply from Western Lettings
Lovely to read your comments, Victoria. Thank you for taking the time to leave a review.
Good clients for owners
Good clients for owners. Good web site for owners for feedback
October 31, 2022
Reply from Western Lettings
Thank you for your great review, David.
Reliable letting agency
Very good experience overall, mainly related to the property manager, Kirsty MacMillan, that dealt with me over the last two years of my tenancy. I had quick answers to my questions, problems were fixed in a timely manner, I felt I was supported. I am not giving 5 stars because, unfortunately, it was not quite the same for the first two years.
September 5, 2022
Reply from Western Lettings
Thank you for your review, Barbara. We are delighted to hear you found us to be prompt and deal with your questions quickly. I will be sure to pass your comments over to Kirsty.
Great Experience with Western Lettings
For the tenure I and my family were in the flat, we had an absolute great experience with the Western Lettings team as they were very reachable and always promptly resolved our concerns. They were very fair in returning our deposits back on time. They also extended notice to accommodate us until we found a suitable place.
October 2, 2022
Reply from Western Lettings
Lovely to hear your thoughts, Sapna. Wishing you all well in your new home.
Reply from Western Lettings
Thank you very much, Gordon. Great to hear you are happy with the management of your property.
Great letting agency
We had a great experience renting with Western Lettings for just over a year. Throughout our tenancy, they were always professional, helpful and extremely efficient. Any issues were raised and sorted immediately, unlike previous letting agencies we've dealt with in the past. They were also very accommodating for pets, something which we've struggled with when finding rented properties. Western Lettings are a breath of fresh air in the rental market and I would recommend them to anyone looking to rent in Glasgow.
September 14, 2022
Reply from Western Lettings
Great to hear your comments, Charlotte. Hope you are settling into your new home.
Overall good agency
In general I had a really good collaboration with this agency. Lauren was quite helpful and replied to my emails quickly. My only issue was the boiler, the replacement of which took more than expected. But overall I would recommend Western Lettings Agency
October 19, 2022
Reply from Western Lettings
Thank you for your review, Elena. I have had a little look back on the boiler replacement issue raised and believe the boiler was replaced exactly one week after you reported the issue to us. Whilst a replacement was required, your hot water was working so no alternative accomodation was arranged. We are are sorry we were not able to deal with this sooner for you, but our contractors will always complete as quickly as they can. Wishing you well in your new home.
Company deceived us
Company deceived us. They rented us a luxury high rise apartment for 1900 GBP per month. They failed to tell us that the place had been allowed to run down so that all carpet, furniture and appliances were more appropriate for a flat in the inner city. As we were moving from North America they also failed to inform us of the need for tenants to pay the Council Taxes - ours were an additional 357 GBP per month.
They also neglected to tell us that we were moving into a construction zone. Horrendous noise from 8 AM to after 6 PM some days. Do not trust this company when you are renting.
July 20, 2022
Unprompted review
Reply from Western Lettings
Thanks for your feedback Esther. It is really disheartening to read how dissatisfied you are with your experience of living in one of our most spectacular managed properties. You have raised issues with the standard of fixtures and fittings, and with not being informed about your liability for council tax and the ongoing exterior cladding works. I will respond to each of these in turn.
I’d say that describing the property as “run down” is a little unfair. While there is an element of subjectivity involved, I’d describe the furniture and fixtures are commensurate with the standard and style of the penthouse. Perhaps some of the items are a little older than you would have liked, but they cannot be described as low quality. The kitchen appliances, for example, are Bosch and the bathrooms sanitaryware is Twyford.
I know that you secured the property while living in Florida, so were unable to visit in person. However, you were able to view the virtual tour, which fairly represents the interior. Also, there was always the option to have someone local view the property on your behalf.
We’ve never before been accused of not informing a tenant about their liability for council tax. In our defence, the council tax band for each property is listed on our website. Also, the liability for utilities and council tax is covered in the “tenant moving in” section of our website under “Your Journey to Becoming a Western Lettings Tenant”. Our tenant welcome letter, which you received by email, states that we will inform the council tax office of your move date. Furthermore, your property manager emailed you one week prior to your move date to re-iterate that you were responsible for the council tax.
I understand your exasperation with the cladding works, especially as they were working in the vicinity of your apartment much of the time you were living there. The cladding replacement work is essential, and we were aware that it was on-going. However, it had not been an issue for previous residents because the work was not taking place at the level of the apartment. Perhaps we should have been more mindful of the progress of the works in relation to the position of the apartment. Indeed, when we marketed the property after you vacated, we were careful to point out the cladding work to the incoming tenants.
I am sorry that you didn’t have an ideal experience at the property, but we did not deceive you.
Jack Gallagher
Western Lettings Director
Recommended
Overall I was Happy with the Management during the six years nearly, that I was a Tenant with Western Lettings.
August 5, 2022
Reply from Western Lettings
Great to hear, thank you Raymond. Wishing you all the best in your new home.
Wonderful to work with
We lived in a flat managed by Western Lettings for four years, and moved out just two weeks ago from when I’m writing this. They were wonderful. They always took care of things when something broke or failed, and sent the right people to look at the situation and fix it. They were always kind and helpful, and polite when they came to inspect. I recommend them to anyone who owns or lets a flat.
July 8, 2022
Reply from Western Lettings
A great boost for the team - thank you Carol.
Great!
Western Lettings has been very attentive throughout our lease.
Always willing to help,
Get any jobs done quickly,
Highly recommend!!
July 8, 2022
Reply from Western Lettings
Great to hear, thank you Bethany.
'Guaranteed Response within 30 seconds…
'Guaranteed Response within 30 seconds ...'
'If only I'd met Western Lettings 16 years ago ...'
Kuldip Bansal May 2022
I'm a BTL Portfolio who lives in Birmingham, UK with a large BTL Investment Portfolio held in Glasgow for 16 years.
I travelled all of Glasgow City, sat with every notable property letting agency in person that absolutely 'puts the landlord in control' of their investments, is honest and friendly.
Jack Gallagher of Western Lettings and his team are the BEST Letting Agents to visit.
10/10
Secure you're Investment. Don't waste you're time with anyone else.
This is an honest and friendly review.
May 21, 2022
Unprompted review
Reply from Western Lettings
Thanks for the review Kuldip. I know the whole team get a great lift when they hear such positive feedback. I hope all goes smoothly with the sale.
Jack
Reply from Western Lettings
Thank you very much for your review, Lewis.
I think you did a very good job during…
I think you did a very good job during my tenancy. Thanks
April 22, 2022
Reply from Western Lettings
Great to hear, thank you Dimitra.
Lovely and professional team
Responsive, polite, accessible, easy to use online platform, and overall very professional and lovely team.
March 29, 2022
Reply from Western Lettings
What a lovely review, thank you Zia. I will be sure to pass your comments over to the team!
Professional
Responsive, helpful and professional. So glad I switched to Western Lettings!
March 29, 2022
Reply from Western Lettings
Great to hear your thoughts, Lucy. Thank you very much!
Very good company
We think that western Lettings have been a good company. Slight hesitation in giving 5 stars as we had an incident last November regarding a hob being replaced that took slightly longer than it should have resulting in the tenants not having the hob replaced prior to Christmas. We felt embarrassed as landlords but part of the problem was that the electrician checking the wattage did not thoroughly check the electricity resulting in the hob that was delivered could not be fitted. When checked again it had been a mistake and so the delay in fitting the hob could have been avoided. But these things happen and we offered compensation to the tenants for the inconvenience. Eventually it was fitted but not until the week between Christmas and New Year
Other than this we have found them to be a reliable company in which to do business with.
March 29, 2022
Reply from Western Lettings
Hi Jane,
Thank you very much for your review, we are really pleased to hear you find us to be reliable.
I understand the incident with the hob in your property took longer than it should have however, I believe it was the engineer from John Lewis who provided the incorrect information and did not check the wattage correctly. I believe our appliance engineer and electrician both confirmed the original hob could be installed but the engineer from J.L disagreed, which was later confirmed to be incorrect. We would hope that would not impact your thoughts on us as your letting agent.
If you have any ongoing concerns, please do not hesitate to get in touch directly.
Kind regards,
Emily
Excellent agency in Glasgow
We have been both renting and letting through the agency and can't say anything negative about them. Great service, keep it up. Highly recommended.
March 25, 2022
Reply from Western Lettings
What a lovely review, thank you very much Peter.
Great Customer Service & Landlord Portal
Western Lettings have been managing my rental property for a year now and the whole team have done an excellent job. The online portal for landlords is very useful too. I just send everything over to my accountant which makes running my property so much easier. Highly recommended :-)
March 25, 2022
Reply from Western Lettings
Amazing to hear, thank you Laurence. We are delighted to hear you find the portal useful, as we think it's a great tool too.
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