Progressive benefits - Great range of practioners who can be selected - good processes - quick to pay - lovely lovely staff! I am an advocate!! Well done Westfield Health
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been with Westfield for over 20 years. Can depend on it meeting my requirements for Optical, Dental and podiatry Plus many other areas in emergency, hospital admission for my husband etc. Very trust... See more
claiming was easy on the westfield form,straight to the point and no long medical terms that you can,t understand.The claim was paid out within a week straight into my bank account,
Westfield is wonderful, always prompt, lets me know the money has gone into the bank, it's very clear what I have left which helps me decide for instance on which glasses to buy. I've been with them... See more
Company replied
Company details
Information provided by various external sources
Award winning health insurance and wellbeing solutions for yourself, your family or your business.
Contact info
Charter Row, S1 3FZ, Sheffield, United Kingdom
- westfieldhealth.com
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole experience of dealing with…
The whole experience of dealing with the Westfield staff was first rate and dealt with care and professionalism
October 1, 2026
Unprompted review
Always helpful and knowledgable staff
Always helpful and knowledgable staff. Payments are made very quickly.
September 22, 2026
Unprompted review
Helpful staff and prompt payment
Helpful staff and prompt payment
September 12, 2026
Unprompted review
Helpful advice over the phone when I…
Helpful advice over the phone when I initially had problems uploading proof of treatment for a claim. After that very quick payment.
September 24, 2026
Unprompted review
Simple, user friendly and quick
We get Westfield health through work and I must say it's very clear, simple and easy to make a claim.
The app is very user friendly and quick, they process the claims quickly and pay straight into my account.
September 28, 2026
Unprompted review
Prompt and efficient always pay claims…
Prompt and efficient always pay claims quickly.
October 1, 2026
Unprompted review
An easy website to negotiate
An easy website to negotiate, and a fast and efficient claims service.
September 26, 2026
Unprompted review
Simple process
Simple process, money goes into your account within less than 5 working days. Used 2x so far.
September 28, 2026
Unprompted review
horrendous service and inflexible avoid
horrendous service and inflexible avoid
October 1, 2026
Unprompted review
Be aware if you have ongoing therapy…
Be aware if you have ongoing therapy treatment Westfield Health will withhold payment and will insist on you visiting your GP to get a form filled in, the GP will charge for this and Westfield will not reimburse this fee.
They will hide behind their T&C’s but it seems that if you have ongoing therapy treatments then they will do all they can to avoid paying a claim.
October 1, 2026
Unprompted review
Very easy to use
October 1, 2026
Unprompted review
Good customer care service
Helpful lady on telephone sorted problems at 12 .45ish on 30 September 2026 forgot to ask her name
September 30, 2026
Unprompted review
Excellent service and prompt payment
Westfield Health cover my normal dental and optical care. The claim process is quick and easy and payment is received promptly.
Over 20 or more years I have never had any problem with my account.
September 30, 2026
Unprompted review
Very easy to use the mobile App……
Very easy to use the mobile App… submitted… and claim processed quickly… money in my account immediately. Very good system . Woukd recommend anyone joining this.
September 14, 2026
Unprompted review
Long hospital stay.
Efficient and straight forward.
Thank you .
I thought it would be difficult but it wasn't.
I was so relieved that I received my benefit payment with no hassle
May 9, 2026
Unprompted review
Their website is veryeasy to navigate…
Their website is veryeasy to navigate and submit claims which are then settled expeditiously.
September 22, 2026
Unprompted review
Good site and very easy to use
September 23, 2026
Unprompted review
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